A message from the BBC on iradio issues

Posted by: Paul Stephenson on 28 October 2014

If you could provide specific details of a stream with this issue we can investigate further.

In order to do that we need to know: the station, stream type (WMA, ICY, etc) geo location (UK or non-UK), date and time.

Thanks

Posted on: 28 November 2014 by Malcolm G

Trevor
I have been on the Naim choice feed (AAC) last weekend (been away this week) and that seemed fine.
My neighbour who also has Naim eqpt in the same postcode has still been getting dropouts. He says:
Yes I still have drop out although I do not know what feed I am on as the Qute says it is MMS which is a Microsoft text message format and can not carry audio so I assume that the Qute is displaying what format the program stream info data is in. So if that is a microsoft format am I selected to the Microsoft audio format that the BBC are putting out as well? I will look through the station guide and see if I can find the AAC feed.
He is now switching to the Naim choice AAC feed to see if that improves matters.
Thanks for following up - I hope that the BBC wake up and solve all the feeds at some point!
Malcolm


Posted on: 06 December 2014 by garrybeardieman

I too have had clicking noises on both my NDS and Muso for some time. Like others, I have changed to Naim Choices AAC streams for all BBC stations. The clicking has gone, but more important the sound quality is significantly improved with the buffers at a solid 100% all the time. My advice, don't bother waiting for a fix to the WMA stream, just swap to AAC.

Posted on: 06 December 2014 by Mike-B

+1 for staying with AAC for SQ  

I moved to AAC before it was available as as Naim Choice,  why go back to something that doesn't sound as good.  

Posted on: 07 December 2014 by Dog Tired

I am Malcolm G's friend referred to in his post I was getting long signal drop outs 20 secs to 3 min with empty buffer. I have now gone over to the BBC AAC streams with a big improvement in clarity of sound. I still get the odd signal drop out but these now only last for 5 to 15 seconds and are infrequent. Also when signal is there buffer now runs full as opposed to 1 bar down.

Posted on: 07 December 2014 by Trevor Wilson

hi all

 

its interesting that the acc feeds are more stable in your opinions. i shall feed this back to the BBC.

 

the last time it help to have an exact time, station, geographical location and detailed explanation of the issue in order to track things down. if you get a drop out let me know the above, so i can push with the BBC.

 

ta

 

Posted on: 08 December 2014 by Dog Tired

Some drop outs after changing to BBC AAC feed.

28/11/14 Radio 4. 17.15, 17.32, 17.37 plus several more all of less than 15 sec.

30/11/14 Radio 5. 7.36

7/12/14 Radio 5.  7.01 Buffer empty, display showing "recovering" then " Press play to re connect" 2min drop out.

6/12/14 Radio 4. 7.29 Buffer empty. 15 sec dropout.

There have been a few others but did not log them but will do in future if it helps.

Location, Brayford exchange near Barnstaple, North Devon. Download speed 3.02 Mbps.

Stations like AVRO have not dropped out.

But the frequency of drop out seems to have been less for the last week or so. yesterday radio feed used for total of 5+ hours Radio 2 & 4 with no drop out.

Good luck.

Posted on: 09 December 2014 by Trevor Wilson

thanks! excellent