Naim app iOS version 4.2

Can someone please tell me where we can report faults, I still think I have found a couple that do not seem to be addressed in the latest release.  For example if you ask to see album it will always display "Not the correct album" (or something similar) but if I press this I get just a very narrow band which I cannot type into.  Maybe the same thing that sjbabby reported above.

Probably best to create playlists on your server, I think most upnp servers support this and it is a great feature.  I can get it to play, with random choosing, Frank Sinatra, or instrumental jazz, or Bach cantatas, or opera arias, or West Coast Psychedelia  all day.  Now is that heaven or not?

This has been fixed, well at least it works for me now

Second day I have had to reboot the naim and the iPad for the iPad to recognise the uniti !!!!!!!!

Yours might, but mine doesn't. I'm stuck with being unable to choose what I want to listen to other than 'Album Artist'.

Not much luck here either. The streamer is NDS. Naim app on iPad -- all software and firmware if uptodate.

With  UPnP Compatibility mode ON, i can see my music collection on the server (UnitiServe/SSD), but i cannot see my playlists created previously created in the nStream app.

With UPnP Compatibility mode OFF, i can see my playlists, but i cannot play any of them. Worse still in this mode, i cannot see my music collection as it seems the server is somehow not found --i.e. it isn't in the list of UPnP servers.

I had gotten the impression from a previous exchange in a related thread that, with compatibility mode OFF, i would be more or less back to how things were with nStream app.

Any clues?

enjoy

ken

Also, now that the only way to listen to my music collection seems to be in compatibility mode, how then do i create new playlists. (I still want to be able to play my previous playlists as i had invested a LOT of time creating them -- and i have been told via support that 4.2 simply deletes any nStream created playlists -- which would be a total disaster for me!!

Connections from iPhone and iPad are patchy, one minute working next cannot find Uniti, no way to check why this is occurring 

I am still having problems.  Quite often the app cannot see my Synology server.  It appears to work in compatibility mode but then I lose a lot of functionality.  Have started to star in compatability mode then switch out once I have connection with my server.  Everything else seems to work ok except for upp mode, which is extremely annoying.

Ken, you should not need to use compatibility mode. Something must be awry with your network somehow. I'd drop an email to Naim for advice. Everything here is spot on, and it should be for you too.

thanks HH. things were working swimmingly well in nStream. then 4.1 came along. then i couldn't access my playlists and i was told 4.2 would fix that.

well i have 4.2 now and i still cannot access my playlists. i contact support, and i am told -- and this is the first time i am hearing this -- that 4.2 deletes previous nStream playlists!!!!??? What?? This is quite different from what i was told when i asked on this forum whether i would be able to access and play stuff from my playlists, with compatibility mode in a previous related thread.

You seem to have a different take on all this  -- that there may be something wrong with my network -- which was working perfectly OK before all these updates? if so, i would like to know what precisely. i have rebooted a few times already to no avail.

ah well...

enjoy

ken

You're right, I guess from now on I might start making playlists on my Unitiserve as I've got to start again anyway, but playing in the Naim app then switching to n-Serve to add tracks to a playlist is a nuisance. The Tomtom app uses iCloud automatically to back up data, so it can easily be restored after an update, maybe Naim could look at that as a solution?

how does one create a new playlist in the new 4.2 app anyhow -- i have looked around (UPnP compatibility mode OFF) --- its not obvious to me where one would create one. anyone know?

enjoy

ken

Wow!  reading through the above posts there are obviously major issues still with the new NAIM streaming app.  It simply is not good enough to blame the network for issues.  I run FooBar2000 on a PC and I use this to test my setup in MinimServer and Twonky, so if it works in FooBar2000 then it MUST work in the new NAIM app (BigBill's Law).  I would advise you ALL to install FooBar2000 on a PC on your network, although I am not sure if it works on Apple and I know to run on Linux you have to use a Windows emulator.  But you can prove whether or not your upnp is working correctly (or not).

Also like many other people, the previous nServer app worked perfectly (pretty much) for me.

I updated to 4.2 last night and I also updated to the latest version of IOS (which took ages) and indeed many things have been fixed:-

(I) The "Not this album?" issue seems fixed, and

(ii) It does appear to be quicker.

But I still sometimes get no items displayed when I select an item and there seems to be no rhyme or reason to it.  To fix this I hit the iPad button twice and get a string of shrunken app screens across my iPad screen.  Then simply drag the NAIM App off the screen.  This resets the app in IOS terms and will work where the reset app option in the NAIM app does not clear this problem.

ps I do like the balance control and the bigger volume control is welcome.  On an iPad mini I simply could not use the volume control on nStream, it was too small.  I still have difficulty with my banana fingers using the new app but I am not using the remote all of the time for volume control.

But to be honest the perceived advantages with the new app are not worth the aggro, unless you have just bought your NAIM streamer and you can purchase an Android tablet instead of the overly-expensive Apple iPad.

Hi TJ,

Nice to see you answering the question from Ken. I hope I also am a respected buyer from Naim stuff and that you will answer my question about the maximum tracks of 250 from yesterday.

@ChrisSU, Do you have UPnP compatibility mode switched on? Playlists are not available with it switched on. If not is your UPnP server available?

Hi TJ, I don't have compatibility mode turned on. My Unitiserve and Superuniti are behaving themselves and UPnP playlack works fine.

Thank you TJ for the answer. But with the old n-stream there was no maximum. Even my entire library of 25.000 tracks could be played at random. Is there a possibility to improve the app to what we allready had?

Hi TJ,

I'm relieved to hear that '4.2 should not delete playlists created with nStream. This seems counter to the very definitive response i got from naim support email, so there is some confusion you may want to clear up here. I can fwd the specific mail response if this helps.

I couldn't get any of the UPnP browsers that you suggested from applstore on my iPad, but i managed to get another one called 'Media Browser' and this is definitely showing that my UPnP server is not discovered. This is in fact consistent with what i get when i tap on UPnP within the Naim app itself. It only shows the names of 2 of my PC's on the network and NOT the UnitiServe/SSD as i expected (i guess this is the expected server that it should find). This server is definitely found in compatibility mode though, and i can play my music from there, but of course as you say, i cannot play my playlists (although i can "see"them -- but none of the tracks are playable.

So the problem seems to be that my UPnP server is somehow not discoverable when not in UPnP mode.

Grateful for any additional help. I know that you guys prefer communication via naim support but seems i have been getting unreliable information via this route so i will stick to using the forum as it seems i am getting more useful/helpful information this way.

thanks again...

enjoy

ken

As I said run FooBar2000 and that will show what upnp servers have been discovered.

I was able to download the Oppian Systems upnp browser app on my iPad.  You need to tell your iPad to look for iPhone software - you should find the option easily enough.  Although it is registered as an iPhone app only it works fine on the iPad.  It does show, however, everything on my network;  all the PCs and even my Billion Hub???  It doesn't really give a lot of information though.

To see what's on your network download Fing, that's a cracker, which gives much more info about devices than the Oppian product and use FooBar2000 to investigate upnp servers and as a bonus use this as your main music player.  It has gotta make sense.

so i will stick to using the forum as it seems

Ken, I would not do this, if you need our direct  support the place to go is naim support.

Ken,

I think this shows that the discovery messages are not getting back to the mobile device as the media browser app cannot find the server either. When in compatibility mode it is the naim product, not the naim app that is doing the browsing. Given that fact that it does work in compatibility mode I would say the UPnP server is up and running so possibly something your router is doing, maybe it is blocking the discovery messages? What make and model is it?

You could try powering off all your network devices, rebooting the router then switching on the network devices one by one at 1 minute intervals

Bill,

It is possible that a PC running foobar can discover the server while a mobile device for some reason cannot, this is typically because the router decides to block the discovery messages or some as yet undiagnosed iOS problem. The best test to rule this out is to check that discovery is actually working on the same mobile device as the naim app is running on. When you next run into problems verify with Oppian or fing that it can see the server and maybe use InFuse to actually browse the server to check the content is available

But the server is not running on an IOS machine - oh 'ang on I see what you mean.  Didn't try InFuse, if that gives more info then that will be worth downloading.

btw I have no problem with the NAIM app finding my server.  The only problem I have is when I select say 'Composer' it will sometimes give me a blank screen.  If I 'unload' the app from IOS and then run it up again it will now be OK, it will even go to the screen I selected..  I never had this on nStream!

thanks for further insight on why the server seems easily discoverable in compatibility mode.

re: "... You could try powering off all your network devices, rebooting the router then switching on the network devices one by one at 1 minute intervals"

I have rebooted a few times now but this far has been limited to NDS and UnitServe only. I hadnt touched my router, which by the way is a Draytek Vigor 2920N (acquired after recommendation from someone at Naim). My router is connected to a Virgin Hub which is set to modem only.

I will now try to reboot the router as well -- though i am not really sure why this has become necessary as a result of this Naim app upgrade when nStream didn't have any such problems?

But i will try anything to try to get back to Normal service.

Cross fingers...

thanks again...

enjoy...

ken

Good to hear from you Paul!  :-)

enjoy...

ken