Naim app iOS version 4.2

I had some issues yesterday afternoon with nstream saying 'x number of tracks downloaded' but then only playing the 1st track without access to 'play, pause' etc in the lower banner - even though the artwork was showing. This on ipad and iphone.

Deleting and reinstalling the app alone did not fix this so I:

1. Delete app from all devices

2. Switch off NDX for a minute

3. Switch NDX back on and wait until it is stable

4. Reinstall app on main device (ipad) and ensure all working as should

5. Reinstall app on secondary devices (iphone)

All good after that.

G

thanks for trying to help. you probably misunderstood where i am at.

'modem only' mode: there are very specific instructions from VirginMedia on how to do this -- and i followed them - a long time ago. I dont believe there is an issue here. My network works very well as i use it for business too -- and i have pc's accessing the network via Wifi without any problems.

My problems are to do with my iPad interface via the Naim app -- and this started when i installed the new Naim app when the only way i can play my music collection is in UPnp compatibility mode only, which then means i cannot access my nStream created playlists.

So far, i have established that the issue is to do with the UnitServe UPnP server not being detected by the iPad. Well, it is detected initially -- when i restart all the boxes, but then disappears after a while.

I have uninstalled the Naim app now and have been running the UPnP browser for a few hours now- the UnitiServe is ON,  the NDS is OFF. So far, the UPnP browser still detects the server -- which is a good sign, i guess. I will switch on the NDS later on and also leave it for an hour or so to see if this starts causing any issues. if not, then i will re-install the Naim app.

enjoy

ken

Good luck Ken.

Do you mean 'nstream', Graeme? You mean you can reinstall nStream? Or are you talking about the new naim app? If you mean nStream, then I might be persuaded to give the new app a try and if I don't like it, go back to nStream. (If you do mean nStream, would you please tell me how you can still access that app?) Currently I am updating apps one at a time, trying not to touch the 'update all' icon. 

BTW I frequently find situations where my NDS will only play the first track and if I try to view 'currently playing' it just says 'connecting'. Turning the PS off and on again always seems to correct the issue with no need to do anything with the app.

Sorry, force of habit. I mean the new app.

Luckily I've kept an ipod touch with nstream on it for emergencies...

G

@ChrisSU. "If I tap on the 3 dots on the top right of the screen, I can see the titles of all the playlists. If I tap on any of those, nothing happens except that I get the error message I mentioned above.”.

You are looking at the menu to add tracks to the playlist from the browse screen, not actually viewing the playlist itself. Go to the home screen and beneath the source icons are all your playlists. Tap the playlist name to view, edit and play them.

Kind of what Simon-in-suffock said your router is not properly supporting the multicast packets that UPnP discovery relies on. I’m not familiar with your router I’m afraid but maybe look for an IGMP, multicast, or UPnP setting to twiddle with. Also the fact the when you switch on the server it shows for a while then disappears is suspicious. It indicates the “hello, I’ve just switched on” UPnP message from the server is arriving but the app “are there any UPnP servers out there?” message is not. 

Tom, I didn't realise you were a man of such taste and discernment. Excellent system choice!

Having plucked up the courage to install the update (not quite as instructed though) it's all working beautifully. And, using Spotify, I see where the look and feel of the Naim app has come from.

Simon, thanks a lot for the explanation on pinging vs discovery, and also for the further suggestion. i will of course do anything that allows me to play my music and it looks like i am discovering a lot of network issues that i simply didnt know (or care) about. but i would like to understand why i need to change things a little bit more.

right now, i do not understand why i am having these problem now. before i installed this new naim app, everything was working OK with my UnitiServe and NDS -- in 'non-UPnP compatibility' mode, i could access my nstream saved playlists on my iPad using nstream  and all was OK -- i did not have to worry about UPnP discovery or any of this 'multiast' stuff.

So the lingering question for me is what changed to force me to have to worry about all these extra issues?

My network setup is: Draytec Vigor 2920N connected to the Virgin hub in'modem only' mode. Since i needed extra ports, i installed a NetGear GS108 switch and 2 of my PC's are wired to that. The UnitiServe, NDS, NAS are connected to the router. Why is it better to connect UnitiServe, NDS, NAS to the switch? Is the point of the Airport express to cover for some deficiency in my router -- i.e. is the router not multi-media capable?

sorry these are noddy questions to you -- but any more information would help me to understand what is going on now and how i might then remedy is.

Thanks again

enjoy

ken

I'm still having lots of problems with playlists and they don;t appear to follow any logic - one night all is fine and the next the entire playlist is not on the server, or it randomly adds 200 songs to the playlist tonight that are not available to play on the playlist the following day.  Very frustrating

I have found a new problem in 4.2 (new to me anyway), that I don't remember happening in 4.1.  The problem is going to be how to explain it, but here goes.

If you have just started to play some music then you can hit the small cover art icon at the bottom of the screen and you are taken to a new screen where you can see what is playing and will be played.  In this screen you can also control the volume.  Top left is an x where you can shut this screen, it acts rather like a Windows so-called 'Reponse' screen.

The problem I get is that now and again the cover art icon you hit to get into this screen disappears and I have no way to get into the screen and, therefore, have no way of controlling the volume.

I have messed around to try and get this to occur by doing and noting certain things but I cannot find any course of action that will cause it.  It seems to happen quite randomly!

Any thoughts?

So in the end  solved the problem!

I went in TWONKY settings and in the MEDIA RECEIVERS I found all my device with their Mac names and IP address.

I did not find a specific string for resolution but I noticed that my iPad2 (where I can see covers of good quality) was listed as NAIM AUDIO STREAMER while the other iPads were listed as GENERIC MEDIA RECEIVERS.

I just changed the iPad3 and the iPad mini3 to NAIM AUDIO STREAMER and now I can see the covers pictures in a very good quality!

Thank-you very much for your suggestion!

Hi Ken -

Here's my two cents:  routers are good at routing (they allow systems on your home network to access the internet), but they are lousy at switchIng.  A switch allows systems on your local network to communicate with one another. If you are interested, there's a ton of info out there on the seven-layer networking model, including the differences between a layer 2 device (switch) and layer 3 device (router).  IME, when you ask an inexpensive, ISP-supplied router to do both, problems are common.  

In your case, if you have enough free ports, I would connect all your local devices to the same unmanaged switch. I would then connect this switch to your router.  In the end, your router will have only two connections:  one to the Internet (your Virgin hub acting as a cable modem) and one to the local network (your switch).

Will this solve your problem? Maybe...routers are funny that way.  At the very least, this will allow future router upgrades to be done more easily.  Bottom line is that if your network audio setup worked before, but does not now, then something had to have changed.  TJ's advice is solid:  take a look at your current router's UPNP and multicast settings to see if anything looks odd. Am pretty sure this is a router issue. If I was in your situation, I would review past threads for router recommendations. Am sure there are more commonly used and trouble-free makes/models in your geography.

Good luck!

Hook

n'serve app update question...I have a unitiserve apparently with the latest firmware and I control via iPad.  Will the 4.2 version work with my unitiserve?  I am constantly losing my playlists.  Will the new app solve that problem?  I understand that I can back up playlists with the new version...true?  Thank you..

@Big Bill. I have seen this once and it has been logged in our bug tracker. If you get any idea what causes it for you mail me!

@LCV. Great news. Twonky does have a habit of panicking when it sees a new controller and sending down postage stamp size images. I'll see if I can get in touch with someone there to find out what logic they are applying

@es347. I'm not entirely sure what you mean. This thread is discussing the naim app for Naim streamers, not n-Serve that you presumably use to control your UnitiServe. The Naim app cannot be used for the UnitiServe. Might be worth contacting support@naimaudio.com

TJ I have tried a number of things that I thought I had done before it happened and might of caused it but no luck yet.

As to my other problem and I don't mean the BO, if I don't change any content then it seems stable enough.  Good I can live with a cache emptying now and again.

@Hook Yes the 7 layer ISO model is very interesting but it has never been implemented and was never really meant to be.  The closest to it was IBM's SNA architecture, Ethernet compared to the 7 layer model is very messy and at best implements 3 (or you could argue 4) of the layers.  See Tanenbaum.

But the ISO were living in a very different world to the one we now live in and these things tend to evolve rather than hit the ground running.  IBM already had the BSC architecture as a starting point when they designed SNA and in those days IBM were good, they were very good.

I've just lost the "now playing/progress bar" from the bottom of my Ipad2 screen. it occurred after I was using the Rovi booklet and the "find it on amazon" option which opens up an Amazon web type page. When I cancelled the Amazon page, the track list was showing but the progress bar etc. area was blank. Navigating back to the initial page did not help and I had to close and reopen the app to get the progress bar back again.

I will check mine too, it is the same behaviour though.  Well Done!

I've managed to replicate the behaviour. This time I noticed it happened when I browsed away from the original Amazon page to look at another CD in the Rovi Amazon site. After closing/cancelling the Amazon page the progress area was once again blank.

incidentally, the bottom of the screen looks as if it expects the progress area to be there I.e. No other info or icons will appear or use this space.

thanks for taking the time to chip in Hook. Very useful. i managed to elbow my way through the xmas shoppers in John Lewis Sunday afternoon -- after struggling to find parking. i bought myself the Airport Express base station -- dinky little device!!

installation was ridiculously straight forward -- makes me wonder why all setups are not like this? (i dont have that much experience of Apple other than the iPad which i use to drive the Naim application).

i will report tomorrow -- been busy today.

in the meantime, can someone please tell me how one can delete several tracks from a playlist at once? rather than one by one, which seems daft...

enjoy

ken

Unfortunately I was not able to replicate your result, I can wip in and out of Amazon without loosing the Window in question.  In fact from when I first reported this behaviour I have NOT seen it once since then, I wonder if it is also related to changing content, but to frank I just don't know.

This does seem to be an intermittent issue. Given that the app is communicating direct with the streamer (non UPnP compatibility mode) I wonder if this communication can get dropped when the app is idle or the iPad is off doing something else e.g. web browsing. I've noticed sometimes I get a spinning circle when going back to the app from safari. Also simply closing the app and reopening it i.e. re-establishing the link between the app and the streamer brings the progress bar back into view.

The search function in Rovi seems to be broken. if I search for an album or artist using the magnifying glass icon in Rovi the results appear momentarily and then move to a long thin vertical box down the LHS of my iPad screen making this unreadable.

I got this in 4.1 but not in 4.2!!!!!!  This is all very strange SJ.

Definitely using app version 4.2 Build 9940. The new version solved the thin horizontal Rovi box which appeared when you clicked on "not this album" but this seems to be a new problem.

Oh right, I misunderstood.