Mu-so has died.

I suggest you contact Naim support via email.

I don't think it's dead, it's either your network dropping or an app issue. Contact Naim Support as suggested and in the meantime have a look at the MuSo manual available on the Naim site.

Good Luck.

I've e-mailed naim support explaining the problem. But just for the record there is no life at all, no lights no nothing. I've done the re-sets and anything i can think of...nothing. I checked the mains lead on another radio and it's fine.

Hi if it's really dead then your retailer will swap it for you, as you can imagine we would be interested to see the unit. 

hi, on the top black volume control area, is there a dim power button symbol lit at the top edge?

does the side LED (near the USB have any light at all)? 

i would indeed like to see this unit for sure,

Trev

Sounds familiar.. My would-be present has suffered that freezing along with bonfire of all lights flashing on the unit (once). I don't want to detail the issues about flaky iRadio connection as I have been seeking assistance via support. Please try to disconnect Muso from power and wait for that power button light on rotary touch pad to go off completely. Then plug it back. If it does not reboot you may a dead one I am afraid. 

Trev, there is no lights at all, on the top or at the side

Hal, i've unplugged it for a few minutes, hours and left it off over night, still dead.

Sorry to hear that super. You need to take it back then I suppose. And I know it's a chore.

I've just sent John Lewis an e-mail telling them of a faulty unit and will be waiting to hear their reply. I hope this runs smoothly with them and i don't get any trouble. I never used them for on line goods before and never had to do a returns.

John Lewis's customer service is second to none. If you live near a Waitrose you'll probably be able to pick up a new one and drop the old one off at the same time.

Good luck with John Lewis!  If my experience with a Smart TV and an early Roberts radio streamer, is anything to go by, they'll be excellent in swapping it but don't expect any of their staff to know anything about the product at all or be able to advise

If I were Paul Stephenson, I'd look very carefully indeed at the percentage of returns from John Lewis as against specialist retailers

Well i e-mailed John Lewis with all the information and they seemed to think that Naim would be doing the swopping of the units. I forwarded them the conversation i had with naim support and explaining that they were responsible for the exchange. But now it's gone all quite...so much for their fabulous after sales service.

Super, they supply you with a replacement, they send it back to us via the distributor should be a smooth but regrettable experience sorry.

I phoned John Lewis and they said they were in correspondence with naim about the issue and are awaiting their reply. I thought if you've got a problem with a product that you can sort it out direct with the shop/retailer, not that they have to talk about it with the manufacturer first. This may take longer than i thought and not just a simple swop.

You should've brought it into the shop and just asked for a replacement.  I've had that before.  Shops try to pass the inconvenience onto you and say they'll send it back to the manufacturer and you have to wait around in the meantime.  Normally they should give you a new one and then they take the issue up with the manufacturer.  Bit annoying.  JL are normally good I am surprised. You are obviously not grouchy enough!

Hi Super,

As I understand it, your contract is with John Lewis. If the unit has failed then you should return it to them.

How many of us would call Panasonic if our new TV failed rather than return it to Curry's etc? By emailing JL the details of a conversation you've had with Naim support you may well have inadvertently confused the issue.

I'd suggest you return the unit to a JL store with your receipt and ask for a replacement.

phil

Very disappointed with John Lewis. Go in and politely but firmly insist on either a replacement or a refund, and don't be fobbed off. It's your right under the Sale of Goods Act.

What Tom said. If your Muso has gone wrong they owe you a refund or another unit. Simple as that.

agree, we are making some phone calls here.

I was rather hoping that they would ship a new one out to me and take the faulty one away as i did get it online, but John Lewis sent me this e-mail :

That's more like the service and attitude I would expect from JL.

Or any Naim dealer.

Should be from any retailer but unfortunately is often not.