Virgin Superhub

Posted by: Daveas on 31 December 2014

I have the much maligned Virgin Superub 1 and have intermittent dropout  much as described in Phil's article on discovery issues. Virgin have offered me their latest Superhub 2ac, (for just P & P)  is anyone else using one of these and do they work? I just wondered if its worth a shot before I go down the 'modem mode/new router' path.  Thanks Dave

Posted on: 31 December 2014 by ChrisSU
I doubt it will solve your dropout problems, but you have little to lose by trying and there may be other benefits in having an ac network.
Posted on: 31 December 2014 by dayjay
The superhub 2 is actually pretty good. I have one and it was good enough for me to sell my expensive router and just use the supwrhub. I stream music and video to multiple devices without any issues
Posted on: 31 December 2014 by Scooot
Superhub 2 for me was far superior than the original.I had no problem wired with the original but when they installed the superhub 2 wifi greatly improved.
I would say go for it.

Scott
Posted on: 31 December 2014 by GraemeH

Using a 'Superhub1' in modem only mode with an oldish Belkin router and I'm getting occasional dropouts through the wired Sonos/NDX....maybe a Superhub 2 would solve this irritation.

 

Did you complain to Virgin in order to get a p&p only charge?

 

cheers,

 

G

Posted on: 31 December 2014 by Scooot
Hi Graeme,
I think complaining is your best bet.Luckily for me they contacted me wanting to update my service including new sh2 and tivo box at no extra cost to me.
My father on the other hand complained about 3 times about connectivity issues until they eventually changed his original to the sh2.He now has no issues alough he has a very simple network.

Scott
Posted on: 31 December 2014 by GraemeH

Thanks Scott.

 

G

Posted on: 31 December 2014 by Daveas

Hi Graeme

 

I just pointed out that V support had not been able to solve the problem by changing settings or  by sending me a new ethernet cable. I asked about the new router and they said I could have one for P&P £20.

 

Dave

Posted on: 31 December 2014 by Daveas

I just rang to order the SH and they're sending it for free.

Posted on: 31 December 2014 by Scooot
Happy days.You can't get better than that.I hope it sorts your issues.

All the best for 2015.
Scott
Posted on: 31 December 2014 by GraemeH

Thanks Daveas.

 

i'll ring them early Friday.

 

G

Posted on: 01 January 2015 by Daveas

Thanks for the replies, watch this space!

 

Happy New Year

Posted on: 02 January 2015 by GraemeH

After an irate 30mins on the phone to India and eventually a charming 2min call to someone in the UK a Superhub 2ac is being delivered FOC on Tuesday.

 

It can't be worse than the SH1...

 

G

Posted on: 02 January 2015 by Daveas

Result!  Let's hope they work.

Posted on: 02 January 2015 by GraemeH
Originally Posted by Daveas:

Result!  Let's hope they work.

Just hope I'm not too stupid to hook everything up without trolleying my network!

 

G

Posted on: 02 January 2015 by dayjay
You may be pleasantly surprised, I was when I got mine
Posted on: 06 January 2015 by GraemeH

Superhub 2ac and the correct Chord Prodac Digital VEE3 arrived today so that's me all re-networked and set for the year ahead. It was a dawdle to connect and found the NAS, NDX & Sonos Connect no bother.

 

The 2ac is MUCH better than the original Superdog to the point I no longer need the ageing Belkin router/switch in the circuit. Much cleaner signal path all round.

 

G

 

 

Posted on: 06 January 2015 by dayjay
Originally Posted by GraemeH:

Superhub 2ac and the correct Chord Prodac Digital VEE3 arrived today so that's me all re-networked and set for the year ahead. It was a dawdle to connect and found the NAS, NDX & Sonos Connect no bother.

 

The 2ac is MUCH better than the original Superdog to the point I no longer need the ageing Belkin router/switch in the circuit. Much cleaner signal path all round.

 

G

 

 

Excellent, they are chalk and cheese compared to the original.  How's the cable?

Posted on: 06 January 2015 by GraemeH

Just really sat down to listen but so far the thing I notice is it's better focussed than the Cambridge Audio.

 

G

Posted on: 06 January 2015 by Daveas

Glad to hear that your Superhub is working well. I got mine yesterday but its an Superhub 2 not an ac, as promised. Set it up this morning and it all seems OK so I guess I'll see how it goes.

Dave