Blackstar customer service

Posted by: Dungassin on 20 January 2015

Had a bit of trouble with my Blackstar HT1R Guitar Amp. 11 months old, suddenly developed an intermittent fault whereby it would lose the clean channel. Spent 5 weeks away at Backstair (via my dealer) and eventually was returned. Reason for so long? Apparently the rep had collected it from my dealer but not booked it in correctly, so their repair department didn't know they had it until we jogged their memory.

Got it back. All well for 1 week then same loss of clean channel developed, and a few minutes later it decided not to work at all, although the power light was still lit. Back to Blackstar. This time was returned within 10 days.

At the end of the week I received an email from Backstar, apologising for the problems. They are sending me a T-shirt and one of their new Fly-3 amps for free!

Not bad service at all, apart from the delays with the first repair! Just as well I had my HT5 to use while the problems were going on.

Posted on: 22 January 2015 by Fretfan

That's good service, can't fault Blackstar service if the rep never booked it in correctly.

I had the HT5 mini stack. It was an impressive amp... If I recall correctly, they were a bunch of ex Marshall employees who set it up.

Posted on: 24 January 2015 by Dungassin

Received the Fly-3 this morning. Excellent (and very small,) amplifier. Amazingly good sound from such a small speaker. Will be very useful when I take one of my guitars with me on UK holiday. Prior the nreceiving this I was using a Marshall MS2 as my holiday amp, but sound quality was poor and it was really only usable as a headphone amp. Memo to self ... must try this new Blackstar with headphones ...