Naim App Bug?

Posted by: Buntobox on 22 March 2015

I have an issue possibly with the Naim app. When I select a track to play, my ND5XS receives the command and, according to the front panel display, starts playing it. Only trouble is there's no sound. If I reselect the track on the app, then the track restarts and the sound appears. It has occasionally taken four or five attempts to get something to come out of the ND5 but mostly the second attempt does the job. I have the streamer networked using a cable connection and there are no other issues.

Is this an app bug or is my ND5 faulty?

Posted on: 22 March 2015 by Mike-B

.......  sounds its something similar to an issue reported with the beta test group, "Missing First Second of 1st Track"

 

I've copied your post over to the group

 

Posted on: 22 March 2015 by Simon-in-Suffolk

Hi, there is a bug in the current firmware that behaves just like this. I believe the forthcoming DSD firmware will clear this bug.

Simon

Posted on: 22 March 2015 by hungryhalibut

Yes, the new software has fixed it.

Posted on: 22 March 2015 by Buntobox

I have only just had a firmware update to version 2.0.61.13436 with app version 4.4. Is the firmware update you mention later than this?

Posted on: 22 March 2015 by Mike-B

Yes,   the firmware is still in beta testing.

Don't know when it'll go public,  but my guess is anytime soon

 

......  are you sure about your firmware rev.  the latest is 4 series,  maybe you are quoting the BSL

Posted on: 22 March 2015 by Rick Han

Hello, I have same issue.

My nd5xs fw version is 2.0.61.13436, and app version is 4.4.

 

Connection Status:connected, BSS
Signal Strength:not available
Wireless Channel:not available
Firmware Date:2014-12-05
Firmware Version:2.0.61.13436
Posted on: 22 March 2015 by Mike-B

Something is not right,  the current firmware for ND5XS is 4.1

The ND5XS page on the Naim www shows firmware as  "Naim Streamer Updater (PC) Version 4.1"   Its the same rev 4.1 number for Mac installs 

 

Check again on your iPad settings screen "about"

This is what my iPad shows for my NDX (same firmware rev as ND5XS)

App: 4.4
ARM APP: 4.01.039  (I have a diff f/w end number)
ARM BSL: 2.1.9
3D APP: 13466.63
3D BSL: 2559.2
3D CNE: 13466.63
MAC: 00:11:F6:AA:5D:3E
Device: iPad Mini (WiFi)
iOS: 8.2

Posted on: 22 March 2015 by Buntobox

The "About" page gives the streamer version as 4.01.000 but if I call up the ND5 from a web browser using its IP address I get 2.0.61.13436

Posted on: 22 March 2015 by sjbabbey

Check the streamer Itself using the remote (spanner icon). Go to settings> factory settings> system status and scroll down to Version for the firmware version.

Posted on: 22 March 2015 by Mike-B
Originally Posted by Buntobox:

The "About" page gives the streamer version as 4.01.000 but if I call up the ND5 from a web browser using its IP address I get 2.0.61.13436

Ah-ha,  thats were yr going wrong ......

.....  shame naim don't fix or zap that data line

As sjbabbey says look in yr streamer itself or as I suggested look in the app

 

But yr OK with 4.01

Posted on: 22 March 2015 by Rick Han

OK, so my system satus says it is 4.01, but that's not my issue.

My issue is, as what Burntobox described, there is no sound, even if I selected it. If I select it in the app, couple of times, there is sounds. New F/W will fix this as what mentioned in this thread, but it is quite distracted...

Posted on: 22 March 2015 by Mike-B

Naim are aware,  & it seems to be OK in the pre-release beta f/w that's under test. 

I'm not sure when it will be released, but as I said in another post, it will be soon.