Time Display

Posted by: Wheretonow on 25 March 2015

I have recently joined the Naim fraternity - 4 weeks ago - with a Uniti 2.  For several weeks the time display showed correct time in sydney (aus) AEDT. Then it fell back one hour.  There has been no change to daylight saving etc.  The Uniti displays in settings (clock and alarm) 10 hrs ahead of GMT.  I have read many comments from people about daylight saving issues etc to no avail.  When I try to adjust (in change Time Zone) to +11 or in fact any other, the change does not hold.  the uniti always reverts to a flashing +- 10.  In advanced settings there are two time servers.  Selecting either has no effect.  I have tried switching off the equipment without effect.

I do not think there is a network problem.  I am wirelessly connected and have no issue with internet radio.  I have wirelessly connected to the one router, a Mac computer, Ipad, air printer and the Uniti 2. Is this at all significant.  Note, no problem in using the Naim app for selecting function, volume etc.

 

Can anyone make a suggestion before I return unit to shop (140 Kms away) as advised by retailer?

 

 

Posted on: 25 March 2015 by SongStream

Can I recommend at this point, yet again...Alba should be paying be for this stuff

 

Posted on: 25 March 2015 by Richard Dane

I've flagged this up, so maybe Phil can help here.

Posted on: 25 March 2015 by Wheretonow

Thanks Richard for your response. (Apologies for listing under "Hi-Fi Corner".  Nothing else seemed more appropriate.

Posted on: 26 March 2015 by dis

My UnitiLite did the same thing last week - dropped 1 hour

Tried to manually reset to +13 from gmt  (NZ time) But wouldn't change. However after 4 days of trying it did reset to correct time......Keep trying maybe.

(was a convenient excuse the teenager gave staying up late)

Posted on: 26 March 2015 by Stefan Vogt

... and I cannot read my time display from 3m distance. Nothing wrong with it, but I'd appreciate an option to enlarge it!

Thanks,

Stefan

Posted on: 26 March 2015 by J Saville

Do a Factory Reset (with ethernet disconnected) and when the app prompts for daylight savings adjustment click no. Then reset your timezone and it should come right.

Posted on: 26 March 2015 by Wheretonow

Have taken your advice and succeeded with a factory reset.  Now holding the time zone change.  Imagine system instability will cause a recurrence at sometime but will be fixable.  Thank you.

You referred to the app prompting for Daylight Saving Adjustment.  I see no reference in the Uniti settings and am unclear on what app you are referring to.  This makes me think that the uniti software is not current.  Seems to be version 4.1.00.

any further comment appreciated.  Rob 

Posted on: 26 March 2015 by Wheretonow

Interesting.  Now my Naim app opens with the daylight saving choice.  My previous query redundant except in regard to software version

Posted on: 29 March 2015 by sjbabbey

Same problem here.

 

Tried adjusting the time zone on my UQ2 (4.1.00) to GMT +1 hour. The adjustment screen then shows the correction but whether I press OK or the spanner button the change does not work.  

Posted on: 29 March 2015 by Anymathgrad

Ditto. I love the Naim sound but they do need to invest in some more competent IT staff. At the price they charge it is inexcusable.

Posted on: 29 March 2015 by J Saville
Did you do the factory reset as above? I believe the issue is because the software is based on UK daylight savings time. So when we click 'ok' when promoted in the app it forces a time correction based on that rather than your local dst. A factory reset fixes this. Problem only appeared after the latest app update.
Posted on: 29 March 2015 by sjbabbey
Originally Posted by J Saville:
Did you do the factory reset as above? I believe the issue is because the software is based on UK daylight savings time. So when we click 'ok' when promoted in the app it forces a time correction based on that rather than your local dst. A factory reset fixes this. Problem only appeared after the latest app update.

Yes I've just now done a factory reset (am in the UK and our clocks went forward an hour overnight) and that seems to have cured the problem and allowed me to change to GMT +1.

 

Hopefully the new firmware currently in beta testing will fix this issue.

Posted on: 29 March 2015 by Wheretonow
Backtrack on forum exchanges. Advice from J Saville is good and achieves the result sought.

> On 29 Mar 2015, at 6:34 pm, Naim Audio Forums <alerts@hoop.la> wrote:
>
Posted on: 29 March 2015 by Goon525

I've just hit the same problem, trying to adjust for British Summer Time. The adjustment won't hold. Been driving myself mad, as I've done it easily for the last three years on my SU. Glad to see it's not me! But I really don't want to do a factory reset to solve a new Naim problem - fix it, please!

Posted on: 29 March 2015 by hungryhalibut

Well, I'm running the beta firmare and my SU's clock hasn't changed, nor can I work out where to change it. Most confuzzling. Where should the change time zone setting be?

Posted on: 29 March 2015 by MangoMonkey
Originally Posted by Anymathgrad:

Ditto. I love the Naim sound but they do need to invest in some more competent IT staff. At the price they charge it is inexcusable.

The IT Staff is actually great - I'd rather they keep investing in making the stuff sound great. Just get a Sonos if you want to optimize for software. Or just use a mac.

Posted on: 29 March 2015 by hungryhalibut

Hmm, not sure about that. My Vita radio adjusted the time without intervention from me, and I'd expect the Naim to be able to do the same.

Posted on: 29 March 2015 by sjbabbey
Originally Posted by Hungryhalibut:

Well, I'm running the beta firmare and my SU's clock hasn't changed, nor can I work out where to change it. Most confuzzling. Where should the change time zone setting be?

Settings menu>Clock & Alarm>Adjust Time Zone.

 

Page 14 para 4.9 of the SU manual. Same page and para in the UQ manual too.

Posted on: 29 March 2015 by hungryhalibut

That's where I thought it would be - option 3 of 5. But in the real world.....

Posted on: 29 March 2015 by sjbabbey

Oops.

 

Presumably the new beta firmware has changed these settings. Is it in the Advanced Setup?

Posted on: 29 March 2015 by osprey
Originally Posted by Hungryhalibut:

That's where I thought it would be - option 3 of 5. But in the real world.....


That is strange – in my NU the option is there (but I am running fw 3.16). What does the "Resync Time From Net" option do?
Posted on: 29 March 2015 by hungryhalibut

In a word, nothing! It's still an hour behind.

Posted on: 29 March 2015 by hungryhalibut
Originally Posted by sjbabbey:

Oops.

 

Presumably the new beta firmware has changed these settings. Is it in the Advanced Setup?

In advanced setup you see the names of two servers - presumably where the SU gets its time settings from. Or not.

Posted on: 29 March 2015 by sjbabbey
Originally Posted by osprey:
Originally Posted by Hungryhalibut:

That's where I thought it would be - option 3 of 5. But in the real world.....


That is strange – in my NU the option is there (but I am running fw 3.16). What does the "Resync Time From Net" option do?

The clock updates itself by syncing with time severs from the internet. The clock re-syncs with its internet time server automatically every 24 hours. If it is unable to connect it retries every 30 min. The re-sync option lets you re-sync manually to the time server.

 

Selecting Advanced Setup enables an alternative internet time server to be specified.

Posted on: 29 March 2015 by hungryhalibut

I've resynced again and the time returned (when the SU proclaims 'success') is still an hour behind. Goodness knows what's going on.