Time Display
Posted by: Wheretonow on 25 March 2015
I have recently joined the Naim fraternity - 4 weeks ago - with a Uniti 2. For several weeks the time display showed correct time in sydney (aus) AEDT. Then it fell back one hour. There has been no change to daylight saving etc. The Uniti displays in settings (clock and alarm) 10 hrs ahead of GMT. I have read many comments from people about daylight saving issues etc to no avail. When I try to adjust (in change Time Zone) to +11 or in fact any other, the change does not hold. the uniti always reverts to a flashing +- 10. In advanced settings there are two time servers. Selecting either has no effect. I have tried switching off the equipment without effect.
I do not think there is a network problem. I am wirelessly connected and have no issue with internet radio. I have wirelessly connected to the one router, a Mac computer, Ipad, air printer and the Uniti 2. Is this at all significant. Note, no problem in using the Naim app for selecting function, volume etc.
Can anyone make a suggestion before I return unit to shop (140 Kms away) as advised by retailer?
Phil
Youre usually so helpful here, but your answer to date - to do a factory reset - is a pretty unattractive one for many of us, and frankly isn't great customer relations, given that this is a new problem created entirely by Naim. It would be good to hear that something meaningful is being done about it which will enable us to solve this rather absurd problem with minimum hassle to the user.
Regards
Paul
Phil
Youre usually so helpful here, but your answer to date - to do a factory reset - is a pretty unattractive one for many of us, and frankly isn't great customer relations, given that this is a new problem created entirely by Naim. It would be good to hear that something meaningful is being done about it which will enable us to solve this rather absurd problem with minimum hassle to the user.
Regards
Paul
Hi Paul,
I'm sorry that you do not like the prospect of factory resetting your unit - I do understand that this can be a pain if you have system automation set up or suchlike and of course in that case you can always decide not to do so, however, as has already been posted above...
FYI:
Phil notified me that Naim is already looking into the time setting issue, so they are working on it. No clue, when a solution is ready though ...
... it has already been flagged that we are looking into it and I've posted up the short-term workaround. At this time there's not a lot else I can do I'm afraid until the next firmware release which will handle DST (in conjunction with the recently updated app) correctly.
Phil
A factory reset has resolved the problem for me , now displaying the correct time , thanks phil
I have done the factory reset, set the timezone and everything worked correctly. It took a while to even find and favorite the radio stations that are most important to me. Next time I started up the app a message appeared asking whether I wanted to use automatic DST adjustment, to which I replied yes. Now I am again with the wrong time zone. Argh.
Really do not want to go t hrough this again. Is there a way to backup and restore the favorite stations on the unitilite? Or a way to administer stations through vtuner, like on many other vtuner based internet radios?
I have done the factory reset, set the timezone and everything worked correctly. It took a while to even find and favorite the radio stations that are most important to me. Next time I started up the app a message appeared asking whether I wanted to use automatic DST adjustment, to which I replied yes. Now I am again with the wrong time zone. Argh.
Really do not want to go t hrough this again. Is there a way to backup and restore the favorite stations on the unitilite? Or a way to administer stations through vtuner, like on many other vtuner based internet radios?
Selecting "Yes" on the app with the current firmware resets the clock offset and takes you back to where you were - you need to select "No" on the app as you have already adjusted the clock for DST so you don't want the app to adjust it again for you.
Phil
Come on Naim. How can you mess up something simple as a clock... And what to do in 7 months? Reset again?
Also, did the time get aligned lower on the display since the update? It's looks to be in the bottom instead of the middle of the display or is that just my OCD acting up?
My wife's 10 year old Vauxhall Vectra clock in her car updates automatically, must be linked to the radio.
Buying a premium product Naim users shouldn't need to reset their streamers to adjust the time, my UQ1 is on an older firmware but you still need to do the usual +1 etc to adjust the time which is a PITA.
The clocks go back in seven months, at which time the clock will be right again.
Even a stopped clock gives you the right time twice a day, Naim land correct in 7 months 
The work-around of having to reset to factory defaults is not an acceptable solution for obvious reasons. It is amazing in this day and age that simple network time synchronisation is not working. This should be the simple stuff! Come on Naim this needs fixing - your customers pay a premium for your products and deserve better.
Hm, after setting itself perfectly and allowing me to take the mickey out of Mr Halibut my Qute 2 has, strangely, lost an hour today! Bugger!
Factory resetting didn't do the job either. Spotify won't work either since the resetting.
Hm, after setting itself perfectly and allowing me to take the mickey out of Mr Halibut my Qute 2 has, strangely, lost an hour today! Bugger!
Serve's you right!! Loyal supporter of Naim as I am, this really is a bit rubbish. My little Vita radio reset the time all by itself and woke up up at the right time on Sunday morning. It really can't be that hard to get this right.
Sorry Phil, your solution is not working at all.
Sorry Phil, your solution is not working at all.
Hi,
Sorry that it isn't working for you - it generally seems to be a valid workaround so not sure why it isn't for you?
...are you running the iOS app or the Android app?
Phil
i could reproduce the issue and it seems to be caused by the android app. On the first app launch and hiting "no" on the dst question everything is working fine BUT as soon as you close and reopen the app it resets the time to gmt+1 for me.
When are we going to hear about a real solution?
When are we going to hear about a real solution?
Hi,
Your playlists will not be affected by this and as I have posted elsewhere we are working on the solution ...
Best
Phil Harris
"as I have posted elsewhere we are working on the solution ..." is totally unacceptable Phil. I look after the IT networks of a multi-million pound network as far reaching as Australia and if I dropped a clanger like this I would be out on my ass! What happened to R&D, beta testing etc!? I came to Naim on recommendations of colleagues who live and breath Naim.... I might have only spent "£1500" on this piece of equipment, but I can tell you it will be my last! Like everyone on here I have had to follow your instructions and do a factory reset, lose all my presets....guess what? The time has once again dropped an hour. The solution isn't difficult. If I can ensure my software is available to the masses across the world without a catastrophe like this, then I'm sure the mighty Naim can apply a little more urgency than "we are working on it".
"as I have posted elsewhere we are working on the solution ..." is totally unacceptable Phil. I look after the IT networks of a multi-million pound network as far reaching as Australia and if I dropped a clanger like this I would be out on my ass! What happened to R&D, beta testing etc!? I came to Naim on recommendations of colleagues who live and breath Naim.... I might have only spent "£1500" on this piece of equipment, but I can tell you it will be my last! Like everyone on here I have had to follow your instructions and do a factory reset, lose all my presets....guess what? The time has once again dropped an hour. The solution isn't difficult. If I can ensure my software is available to the masses across the world without a catastrophe like this, then I'm sure the mighty Naim can apply a little more urgency than "we are working on it".
Its just the "time".
Relax.
It will be fixed.
Its just the "time".
Relax.
It will be fixed.
Probably the most pointless and inane comment I have witnessed. The fact it's the time is not the point. Think about it!
Its just the "time".
Relax.
It will be fixed.
Probably the most pointless and inane comment I have witnessed. The fact it's the time is not the point. Think about it!
Ok, but is it really a catastrophe?
just wait and your problem will be solved.
its not the end of the world.
They fix it. Takes a little "time".
Its just the "time".
Relax.
It will be fixed.
Probably the most pointless and inane comment I have witnessed. The fact it's the time is not the point. Think about it!
Ok, but is it really a catastrophe?
Sell your stuff and your problem is solved.
There is nothing wrong with being annoyed with such things.
Today i saw saw my daughter hunched down in front of the superuniti in the main room and thought "great, a last she is listening to some music through this and not her iPhone." but in fact he was totally frustrated with her inability to correct the time in it.
We sometimes are too forgiving of a brand that some of us follow and support like a football team.
I had thought that the software glitches were all in the app, very disappointed to see them affecting the physical units too. Still is the grass greener anywhere else?
SJB
From my perspective the time is irrelevant. It's the principal. You pay a pound and you want value for money, I pay £1500 I want value for money. I pay £30000 I want value for money. How hard is that to comprehend?