Qobuz, Deezer Elite, Tidal and all other HQ streaming support?

Posted by: domenico on 08 April 2015

So end 2014 I asked Naim about when they were going to support Qobuz (and other services). The answer I got was kind of disturbing.

Hi

All Streaming services demand a licence fee and Naim as a company, selling worldwide, must choose services that are Globally available to avoid costs to end users that are unnecessary, Spotify has 10 million users worldwide, we will add services as they grow to a critical size and have larger coverage

Regards

I replied:

Thanks for answering.

So what you are saying, you are only going to support mass market services? A bit strange coming from not so mass market producer.
Your end users want high quality streaming and Qobuz does deliver just that. I wish Spotify started with FLAC streaming but they are silent about that.

Can you see my problem? Or maybe you don't support HQ streaming personally and think I should buy the cd's?

I wish you would care more about what your end users want. Start talking with your end users on your own forums and you will know.

Ans about the license costs, I'm sure you have to pay less since it is not worldwide yet. Makes me think, how strange that service like Qobuz charge money to you. I already explained them that I wouldn't pay for the service until you start supporting it. What a strange way of thinking you all have, or is it just me?

Regards,

Naim replied:

Hi

What I am saying is we will support services that worldwide make the most sense

Yes we support HQ streaming, 32/24/192 but CD’s still sound good and have never been so cheap!

We do talk to end users but through t the world, Qobuz is good but still localised

Regards

Ehm say what?


Then I asked Qobuz if it is true about the license fee. 

Qobuz replied:

Hello,

It is not the true.
Naim has to say that it must pay subcontractor to develop. But not Qobuz.

We think the next year will be the good one for Naim.

Regards;

**** ****
Qobuz Music Group SA
Support et Service Clients
249 rue de Crimée
75019 Paris.
support@qobuz.com
QOBUZ, La Musique est de retour.

 

So what kind of bullsh*t is this? Come on Naim, stop the staling and start supporting all major streaming services and stop lying about licensing fees. Give customers what they want please. Now!

 

 

 

 

 

 

 

Posted on: 10 April 2015 by King Size
Originally Posted by johnG:

Hi King Size

Deezer does appear to be available in Godzone - I can subscribe for NZD 12.99 / mth on the Deezer webpage.

Thanks John

 

Sorry, I should have clarified that I don't believe their Elite (i.e. HD service) is available in NZ.  

 

Cheers

KS

Posted on: 10 April 2015 by johnG
Originally Posted by King Size:
Originally Posted by johnG:

Hi King Size

Deezer does appear to be available in Godzone - I can subscribe for NZD 12.99 / mth on the Deezer webpage.

Thanks John

 

Sorry, I should have clarified that I don't believe their Elite (i.e. HD service) is available in NZ.  

 

Cheers

KS

That's a pity - I was looking forward to trying it out.

Posted on: 10 April 2015 by Bananahead
Originally Posted by King Size:
Originally Posted by Bananahead:

You are missing the point.

 

The thread is not just about Qobuz.It is also about Deezer and Tidal.

 

More than 50% I would think.

 

I don't think I am missing the point.  

 

Agree thread is not just about Qobuz, in fact I mentioned Tidal and Deezer in my post.  I am trying to point out that none of these HQ services are ubiquitous outside of Europe and simply used Qobuz as an example as the OP specifically referred to his correspondence with them in his post. 

 

We are both just guessing on the %'s but considering how much of the world's population is outside of Europe (just think of the population of China, which Naim sees as an important new market) I would be surprised if I was wrong.

 

Anyway I think we'll just have to agree that we on opposite sides of the fence on this one.

 

Cheers

KS

Tidal is available in 30+ countries

Deeper is available in 180+ countries

 

Admittedly not all countries have HD services currently but it won't be long.

 

Why do you focus on Europe?

 

Do you really think that the vast majority of the population of China is going to be interested in streaming music in the next few years?

Posted on: 11 April 2015 by Simon-in-Suffolk

This is why it's i important to support a multitude of streaming services easily without extended development. i expect there to be continued regional and culturally oriented streaming services.

China has approx a quarter of the world's population (or did have) and one of it's prominent streaming service is Ximalaya. Ximalaya is completely in accessable from a language point of view to me and it's music is mostly a passing curiosity for me.. But I am sure it's very relevant and of great interest to Chinese users.. Just like Qobuz is here for me being a western European user. It's about embracing diversity of the different streaming services.. After all music is a cultural medium.

Simon

 

PS Ximalaya is probably more equivalent to SoundCloud

Posted on: 11 April 2015 by Foxman50

I agree with Totemphile, it is crazy that i have invested a large some of money into a streaming device that can't be updated as easily as an Auralic Aries or the Sonos. If buying new you look at features and SQ, and i'm afraid Naim are starting to fall behind. how many people have moved away from the nDac and are also moving away from their streaming options.

 

Graeme

Posted on: 11 April 2015 by Simon-in-Suffolk

Graeme, I do enjoy my Naim streamer.. I do appreciate is electronics design and low noise clocks ... for me this is it's saving grace at the moment... It just sounds second to none into the Hugo.. I anticpiate  the next firmware to introduce DSD with additional DoP support for external DSD compatible DACs and HLS container support for the new UK BBC web radio streams. This is some progress.

 

Thereafer I am expecting lossless streaming support of at least one or preferably more of the more established lossless services .. I give it July / August.. If nothing firming up by then then I will start to look for alternate front ends.

To be blunt life is too short, and there is so much music and creativity as well as obscurity  accessable via high quality streaming now... If you truly love music it seems crazy not to enjoy and appreciate it.. why be constrained to vinyl, CDs, lossy downloads  and radio?

Simon

 

PS recent streaming 'discoveries' in the last week:

Appenzell yodelling... ( Inspired by The Grand Budapest Hotel)

Amiga demo/tracker music... ( didn't realize this was still going.. Superb.. ) 

 

Many  of the above recordings I have streamed and enjoyed are not on Amazon or itunes.

 

Posted on: 11 April 2015 by Tog

I think I posted about software as Naim's Achilles' heel several years ago to the chagrin of many in these forums. There is no doubt that Naim is an accomplished engineering company that is focussed on providing beautifully made electronics with the highest quality components. However, the speed of change in a digital world means that it is always struggling to catch up. Product development cycles are too long and Naim appear unable to adapt to the changing ways people source their music. In a world where music is essentially software, they retain an analogue mentality.

 

In the meantime other vendors are able to adapt, opt for Linux based solutions and open source software frameworks and develop digital amplification platforms. If you have heard Devialet's or Chord's latest offerings you will know that things are moving very quickly. Naim's latest streamer pre looks fantastic but is two years too late; Naim's integration of streaming services will no doubt come to some of its products in time but by then the world and many of its customers will have moved on.

 

Tog

 

 

Posted on: 11 April 2015 by Bart
Originally Posted by Simon-in-Suffolk:
Appenzell yodelling...

 

If I ran a prison, I would be sure to require access to streaming services for the areas housing the most recalcitrant inmates.

Posted on: 11 April 2015 by HiFiman

I wonder if the guys at Naim are reading this thread

Posted on: 11 April 2015 by dayjay
Originally Posted by Bart:
Originally Posted by Simon-in-Suffolk:
Appenzell yodelling...

 

If I ran a prison, I would be sure to require access to streaming services for the areas housing the most recalcitrant inmates.

 lol

Posted on: 11 April 2015 by seun
I am certainly intrested in the NDS or NDX,  but holding out for a quality   streaming service. If it happens  I will invest  if not I will stick with my HDX
Posted on: 11 April 2015 by jmtennapel

There is an upside to the slower progress: quality. I have been looking at different offerings before plunging into the digital age. Devialet is very interesting, but I don't know if they will survive in the long run. Naim has.

 

I have had my brush in with wonderful sounding equipment, but with a lot of repairs and leading to a non existing dealership. Naim's dealership and the quality of the equipment has been proven.

 

I do like streaming music, but most of my time I run music from my NAS. We will see how it plays out. in the end, you can always put another device up for the streaming services and use the Naim equipment for the DAC and the amplification, but I'd rather hold out on that.

Posted on: 11 April 2015 by Simon-in-Suffolk
Originally Posted by Bart:
Originally Posted by Simon-in-Suffolk:
Appenzell yodelling...

 

If I ran a prison, I would be sure to require access to streaming services for the areas housing the most recalcitrant inmates.

 

Yes it is suprisingly good, and not at all what I am used to yodelling sounding like, more like a cappella  male choral music with wonderful harmonies.

Simon

 

Posted on: 11 April 2015 by diamondblack
Originally Posted by Tog:

I think I posted about software as Naim's Achilles' heel several years ago to the chagrin of many in these forums. There is no doubt that Naim is an accomplished engineering company that is focussed on providing beautifully made electronics with the highest quality components. However, the speed of change in a digital world means that it is always struggling to catch up. Product development cycles are too long and Naim appear unable to adapt to the changing ways people source their music. In a world where music is essentially software, they retain an analogue mentality.

 

In the meantime other vendors are able to adapt, opt for Linux based solutions and open source software frameworks and develop digital amplification platforms. If you have heard Devialet's or Chord's latest offerings you will know that things are moving very quickly. Naim's latest streamer pre looks fantastic but is two years too late; Naim's integration of streaming services will no doubt come to some of its products in time but by then the world and many of its customers will have moved on.

 

Tog

 

 

That said, for the best playback quality, download and play locally is still the way to go. Streaming is a big part of the playback by music servers and streamers: convenience.

Posted on: 12 April 2015 by Simon-in-Suffolk

Diamondblack, why do you say this? Surely a network streamer cares not whether the source of the lossless media is 50 fset away in the study, or 5000 miles away, possibly in a different continent.. thanks to the wonders of TCP/IP and network data transfer... It's the same.

Simon

Posted on: 12 April 2015 by Mike-B
Originally Posted by Simon-in-Suffolk:

......... network streamer cares not whether the source of the lossless media is 50 fset away in the study, or 5000 miles away, possibly in a different continent.. thanks to the wonders of TCP/IP and network data transfer... It's the same.

...........  plus the geostationary satellites,  thats 22236 miles (35786 km) each way (straight up & down),  so probably more than 50,000 miles assuming they use just one satellite to get Radio Paradise to Europe at faultless 320k.

Posted on: 12 April 2015 by Simon-in-Suffolk

Wat, completely confused by your above statement. Can you please define what you mean by 'bit'?

 

True bits are bits, just like elephants are elephants... But what has it got to do with audio?

 

Luckily most of the Internet is connected using fibre optic, and so is immune to the vagaries of consumer boutique patch leads.

Posted on: 12 April 2015 by Simon-in-Suffolk

Wat, I agree that most data network architectures we use are based on the OSI 7 layer model, and works on the principle that higher layers provide the required data presentation and reliability based on less and less reliable lower layers. Your DSL link is a physical and link combination and is inherently unreliable with much data resend and correction... and that's before it even appears as network data many of us would recognize... at the frame and transport level. The transport level is where the UDP and TCP data is managed, but even UDP has had a degree of underlying recovery on a DSL link.

 

However I don't agree the Internet has been cobbled together using 1970s technology... Unless you are talking basic concepts like packet switching etc.. used back then in the PSTN as well.

 

the Internet grow out of the deliberately very robust ARPA net and the NFSNET. TCP / IP and Ethernet were invented in the 80s. The RFC protocols hugely matured through the 90s with the massive growth of the Internet.

That evolution and continued development has not stopped. The BGP routing protocol is the essential element to the operability of the internet.. And that has been reguarly evolving.

i think the Internet RFC model has allowed great innovation, and has allowed standards to evolve rather than be set in the past, and is probably as democratic as a global network can be. I certainly can compare the freedom and innovation the Internet RFCs give to the more rigid ITU largely PTT/Telco based Recommmenation standards which have largely been eclipsed. I was a standards Rapporteur for the ITU earlier in my career.

 

But yes these are all a means to an end to enjoying music... and I also do enjoy purchasing and storing my music.. Buts that probably more to what I have been used to...

Simon

 

 

 

 

 

Posted on: 12 April 2015 by PhilP
Originally Posted by Simon-in-Suffolk:

Diamondblack, why do you say this? Surely a network streamer cares not whether the source of the lossless media is 50 fset away in the study, or 5000 miles away, possibly in a different continent.. thanks to the wonders of TCP/IP and network data transfer... It's the same.

Simon

 

Also, using Qobuz you can store music files locally on your Mac etc and if you go 'offline' and play these files there is no dependency on an internet connection at all.  

Posted on: 12 April 2015 by diamondblack
Originally Posted by Simon-in-Suffolk:

Diamondblack, why do you say this? Surely a network streamer cares not whether the source of the lossless media is 50 fset away in the study, or 5000 miles away, possibly in a different continent.. thanks to the wonders of TCP/IP and network data transfer... It's the same.

Simon

Simon, having read so many of your posts, you must disagree this notion, playing back music stored in computer files is more than just "bit-perfect".

 

I don't have the scientific sophistication to explain so just treat mine as an opinion. All I have concluded so far from trial-and-error over the last few years is that even a change in the optical fiber in the house LAN while downloading music files to local storage will change the quality of the sound produced during playback.

Posted on: 17 April 2015 by jlarsson
 
Yes, but it also depend on architecture. Are you doing all the heavy lifting with various protocols to music services on each client device that then have to reach each music service.  
 
Or are you doing it in the cloud (like  Amazon AWS, available a few ip-hops away all over the globe) and just have a standardized  protocol between the cloud and your device.
 
I seems like Naim is doing the former - which require a lot of testing and then pushing an update.
 
Sonos may be doing the latter since they are so quick to support new stuff. This will run up a bill with AWS/CDN:s but they are also able to collect data on users that  are of value and can be sold.
 
 
 
Originally Posted by diamondblack:
Originally Posted by Simon-in-Suffolk:

Diamondblack, why do you say this? Surely a network streamer cares not whether the source of the lossless media is 50 fset away in the study, or 5000 miles away, possibly in a different continent.. thanks to the wonders of TCP/IP and network data transfer... It's the same.

Simon

Simon, having read so many of your posts, you must disagree this notion, playing back music stored in computer files is more than just "bit-perfect".

 

I don't have the scientific sophistication to explain so just treat mine as an opinion. All I have concluded so far from trial-and-error over the last few years is that even a change in the optical fiber in the house LAN while downloading music files to local storage will change the quality of the sound produced during playback.

 

Posted on: 18 April 2015 by Simon-in-Suffolk
Originally Posted by diamondblack:

Simon, having read so many of your posts, you must disagree this notion, playing back music stored in computer files is more than just "bit-perfect".

 

I don't have the scientific sophistication to explain so just treat mine as an opinion. All I have concluded so far from trial-and-error over the last few years is that even a change in the optical fiber in the house LAN while downloading music files to local storage will change the quality of the sound produced during playback.

Ok if I might help and draw an analogy. Data networks can be used for transporting data files.. Which is indeed what we use them for when we stream media files over the Internet and/or our local home networks.

Therefore think of a CD. you could order it via Amazon, HMV, or carry it yourself from your local shop. As long as that CD gets to you undamaged in one piece so you can put it in your CD player it really matters not who provides it and how it arrives with you.. It will sound the same.. The same is with data files when sent and transported via a data network..

Hopefully that makes some sense for you..

Simon

 

Indeed thinking further of this analogy, if the CD is slightly pressed out of balance, or variation in thickness of the disc and variations of the centricity of the guide hole, (as with most CDs), this can be considered equivalent to network transport parameters such as window sizes and sequencing. In both cases the media should be recoverable, but there may be side effects heard in how the data is recovered... Whether be imperfect CD or imperfect network transport path.

 

Posted on: 14 May 2015 by domenico

And still not any word from Naim. I'm so disappointed it hurts.

Posted on: 17 May 2015 by Mohamed Amin
Originally Posted by domenico:

And still not any word from Naim. I'm so disappointed it hurts.

+100