Another computer problem.
Posted by: BigH47 on 29 July 2015
We had our regular BT HH5 reset on Monday. Since then all our computers, my iMac and Sally's Win 7 laptop are acting strangely.
When selecting say a new page or search the tab shows the rotating circle showing it's loading, some times the page opens and the circle still rotates, sometimes nothing happens and you have to hit enter key again, it also works properly too at times.
It's not every time but is quite annoying.
I have done a power reset on the HH5 but it still seems the same, speed test shows normal for here 25/5.5 Kbs .
Check the router DNS settings, either use Google (8.8.8.8/8.8.4.4) or try OpenDNS (208.67.222.222/208.67.220.220)
Hi Howard,
Rog's first two stated DNS settings didn't work for me, but the the last two do.
Do you have 'Auto Proxy Discovery' enabled? That works for me.
I had a weird one on my iMac t'other day. It wouldn't 'Sleep' so I had to do a full shut-down to turn it off. Questions to Mr Google revealed that the problem was a duplicate printer driver. I binned them both; turned on the printer (a Canon) - the Mac saw it, and all was well again.
Good luck.
John.
Greetings Wat,
I'm guessing Howard means 25/5.5 Mb as he lives in an urban area.
John.
Yes a typo it's Infinity and as John says 25/5.5 Mb/s
I'm just going out, so I'll try and translate your replies later. 
I had an issue for my PC which wouldn't sleep, the powercfg command is key here
https://technet.microsoft.com/...40%28v=ws.10%29.aspx
You're able to identify any programs or devices that are currently preventing the system from entering sleep and then override them
Worked a treat in my case
Try googling "flush dns cache"
I'm assuming I have to look at the HH5 settings.
It shows primary DNS and secondary DNS starting 31:55:
Could some one please explain what they are ? And why the need to change change them?
Can't see anything about Auto Proxy Servers, Dynamic DNS is off though.
Thinking about it HH5s are locked down but evidently can be reconfigured, see here
https://community.bt.com/t5/Ot...e-hub-5/td-p/1226381
I don't recognise the first two octets, what's the complete IP address?
As suggested by sjbabbey try this, ipconfig /release, ipconfig /renew & then ipconfig /flushdns
Have you since rebooted the two machines, if not do so or at least restart the browsers (still flush the DNS cache though)
I'd also change the DNS settings too as BT DNS can be problematic, if you can't do that on the HH5 then change it for the adapter of each machine
robr
Both IPs, 31:55:187:70 & 31:55:186:42
I'll try the Cache flushes on Thursday if I get the chance.
Anyone, a simple explanation of what is going on,will help me please.
I have no idea what these 2 IPs are, does anyone else?
Can anyone with a HH5 say what the default DNS settings are?
The supposition is that you have a DNS config issue, why after the HH5 reset I'm not certain of
It may be config corruption, a factory reset may resolve
Seems to be working better on my iMac ATM. I'll see if Sally's laptop is OK now.
I was having problems getting BT's Broadband tests to pass last night but they are working today, so maybe there was an actual fault?
As you might see I'm reluctant to dive into the guts of my stuff.
The DNS (Domain Name Servers) are the servers that BT Broadband will use for providing directory lookup information for URL - that these convert URLs like 'www.naimaudio.com' into a numeric IP address the computer can understand. There are usually two DNS provided for resilience and load balancing reasons.
Now your connected computers may be caching these DNS addresses as performance is quicker this way, however if when you rebooted the HH5 it might have synchronised to a new net profile and be issued with new DNS servers - and the old ones might not be directly reachable with your new profile.
If your PC/Mac is using the old cache'd value then your browser will stall when trying to resolve an address.
Now your PC or Mac should time out and clear the DNS cache if using it - however should is the key word here. So rebooting PCs, Macs, getting them to obtain new IP addresses etc should flush out any caching within them. if they are proving to be a bit sticky.
Of course there could as you say have been a fault - but such faults are usually announced with quality ISPs such as BT on their service outage/interruption pages.
Simon
I didn't get as far as checking service status, but my mate had a similar problem last night so maybe there was an area problem.
Just checked there were a couple of issues with nearby dialling codes one fixed one still ongoing, but not with our specific codes.
If anyone is interested secondary DNS has changed to 31:55:186:18