BT Broadband. How incompetent can they be?

Posted by: Tony2011 on 14 August 2015

Answer: Very Incompetent!

On Tuesday, BT managed to mess up and disconnect my broadband without my permission. They have recognised their mistake and apologised, even though I had to talk to half of their staff in India, who I'm sure are hard  working people, but that does not make up for the fact that I have to wait until next Monday, with a bit of luck, after having countless hours on the phone, to have my BB reactivated. 

Astonishing incompetence. And no...they don't do weekends. 

Now, if I have problem  with my gas or electricity someone will come around in a couple of hours. But not broadband and in particular BT which subcontracts to a lot of other providers.

Since then, I have been using my iPhone for tethering and borrowing wifi from neighbours. I think this is unacceptable and in this day and age BB is an essential part of everyday living and services like  these should be treated with utmost urgency. I repeat, sheer incompetence.

Highly stressful trying to sort this out and am looking forward to, hopefully, returning to normality on Monday.

Thanks for listening.

 

 

Posted on: 20 August 2015 by Tony2011

They need 48hs communications notice from one dept to another to assign any given job, Howard. Blooming ridiculous coming from a communications company. 

Posted on: 25 August 2015 by Tony2011

BB back on after almost two weeks and all there was needed was for them to switch it back on. No need for engineers or anything else. This shouldn't have happened and I'll make sure I'm not left in limbo by BT's incomptetence ever again. 

Massive thank you to everyone for the advice and for listening to my moaning. 

Tony

 

Posted on: 25 August 2015 by BigH47

It does seem ridiculous, when I was working for BT albeit in another department, they were trying to get the person who took complaints or problems with jobs to "own" that particular problem and see it through, maybe not actually fix it but be on the people who would. 

 

Seemed to work pretty well as the "owner" could talk to real people ie engineers and not front office or help desks, who for the most part just keep going through the checklist they are presented with.

 

Don't forget the grass isn't always greener on the other side, especially as most non all fibre solutions(Virgin) are still connected to a BT exchange.