Tidal keeps stopping on the NDS

Posted by: Laxton Yeo on 18 October 2015

I've just upgraded to the latest firmware 4.4 for The NDS. Tidal works fine but 50% of the time, it would play a song for about 30 seconds and stops playing. Pressing play plays the song from the start which is very irritating.

My internet connection is a dedicated fiber line in Singapore with 500mbps bandwidth. I'm using a direct cat6 cable to the router. My uPNP works fine. The issue happens less often when I select high quality instead of Hifi for Tidal streaming .

I've tried streaming the same songs over wifi on a iPad with quality set as Hifi and adaptive streaming turned off. Hifi quality plays back without issues on the iPad.

I have written to Naim and the reply I got was it is due to bandwidth issues. This isn't too convincing as Hifi streams fine on the iPad.

Has anyone experienced any similar issues on their streamer?
Posted on: 14 March 2016 by Laxton Yeo

Hopefully there will be a new release soon. I've just changed my router to an Asus AC-88u router with better QoS capabilities and still no improvements.

Posted on: 14 March 2016 by p_m_brown

Hi there,

Further to the streaming stability we all seem to facing at times, I have noticed that the 'New' playlist section is not updating as is should via the iOS app. Not a massive problem but I do like to have a listen to the new releases when they become available on a Friday. Latest I can see is the 4th March new releases.

Posted on: 23 March 2016 by Trevor Wilson

hi all

new beta is now with the beta team from yesterday

Posted on: 26 March 2016 by newbie

Hi

i have had the same issue, I am also resident in Singapore and I have a 1gbps fibre optic connection. I got fed up with tidal and stopped my subscription. The problem is definitely at Tidal's end. 

Posted on: 26 March 2016 by Laxton Yeo

Hi Newbie,

Care to share which ISP are you with? I was with SingTel MIO 500mbps and recently changed to SingTel unlimited 1Gbps. It did not help with the issue at all.

Posted on: 19 April 2016 by Robd123

Hi Trevor

Any news on the  fIrmware Beta testing?

Krgds

Rob D