Can't see my HD files

What uPnP server are you using, Gary?  UnitiServe?

David

Just read your other post and see that you do have a UnitiServe.

Does your UnitiServe see the NAS drive on the network?  Easiest way to check this is to use the DTC application on either a PC or a Mac.

Is your UnitiServe a 2TB version with a Downloads folder onboard?  If it is then simplest thing is to copy the stuff on the NAS to the Downloads folder.

And apologies if you know all this.  I was assuming form your post that you have never been able to see these files on the Naim app.

David

Hi David, quite correct I use a uniti serve. I use to see the HD files and now not seeing them despite them being visible on I my iMac and files are saved to Nas. 

I am not very technically gifted and I do have a memory of this happenping before and my friendly dealer did something to address, just can't remembe what.......

Gary

Just get your minions to sort it out !

Thanks for that Huge! Sadly my minions have less technical capability than I

Gary

I have tried the mandatory turn it and turn it on again and have rescanned files but still no joy.

any suggestions? 

Gary

Is this a 2 TB Unitiserve with a downloads folder? Or a 1TB US with the downloads on a NAS?

best

David

The later David, all the files are in the nas

Gary

Ok so you use the US to look at all of the files saved in your NAS and serve them to your streamer?

If the US isn't seeing the location of your HD files then you need to check that the folder with the HD downloads is listed as a music store in the US and that the US has that as "active". You can do this with the Windows Desk Top Client, which is probably what your Naim dealer used before.  If the folder isn't recognised as being an active music store, then you will see the files with your computer, but the US won't see them.

There are lots of people on the forum who know this stuff better than me, but I hope this helps you or someone else to help you......

if if you get nowhere, then I would ring Naim support and talk to Phil Harris.  He can remote into your computer and check the settings for you.

best

David

Thanks David, I'll have another look this evening as no joy so far.....

Gary

Phil will sort it for you if necessary. He's good.

Hi David,

I think you meant network share rather than music store.

Gerry

Gerry

I didn't actually.  It's a network share at the NAS end, but I believe at the Unitiserve end its called a music store.  But you are right that if the NAS is not sharing a folder then the Unitiserve won't be able to use that folder as a music store.

best

David

Hi David

It was just that using DTC, the folders containing the downloaded files will show as a network share. On the n-Serve the US ripped music shows under "Server" whereas other music files show under seperate folder locations.

I think that's right.

Cheers

Gerery

Gerry

It probably amounts to the same thing. But if you look at 1.18.15 in the DTC Reference Manual, you will see the reference to "enabled Music Stores". What I was suggesting was that the folder containing the HD tracks needs to be an enabled music store.  But as I said in my last post above, a folder on another network device can only be an enabled music store if it has already been shared by that device.

Best

David

So Gary is saying that all of his files are on the NAS and he is using the Unitiserve just as a server, not as a store itself. He can see the rips, but not the HD files. That means that either the Unitiserve isn't looking in the right place or it's looking but can't see an unshared folder. Using the DTC he can make sure it's looking in the right place but he may also need to go into the NAS as check the folder is still shared.

best

David

A Store is what you promote a share to and ripped CDs go there. It can reside on a US HDD or HDX HDD. Or it can reside on a NAS HDD. And you can have multiple Music Stores with one being the primary (where rips are stored). You can in addition have network shares, as many as you like.  The server won't care. It should see everything because all are network shares. Our old HDX worked on this principle. Sometimes it forgot where shares were and what was in them (but never Stores). Never worked out exactly why but believe it was something to do with incomplete scanning.

From memory I believe that the manual advises that a network share can/should? be promoted to a music share only if it is empty or contains files previously ripped from a unitiserve, in which case the OP's downloads should be in a network share. If so, then the OP will need to check the network shares on the DTC to ensure that the folder is active.

On the few occasions that I have had this problem it has been fixed by a rescan or two. Another possibility which has happens more frequently is that my iPad connects to the network using Guest Access for which I have denied acces to my home LAN. Fixed by changing the WiFi network.

Gerry

Gary - are you still stuck with no HD files?

Per the most recent posts, and given you have a Mac, do you have the n-serve for Mac app installed (it does the same thing as DTC)?  If you want some help using that app to figure out what is going on then we should be able to help.  If you think that is going beyond your technical ability / hassle tolerance, then suggest you get your dealer to help again, or email Naim support for help (who are excellent.

Hope you get it sorted.

David

Thanks David et al, a bit of turn it off/turn it on rescanning host seems to have done 

the trick. 

Appreciate responses

Gary

Good to hear its sorted.  The magic of the power cycle works again!

I should get a job in IT!