can't connect to spotify
Posted by: antonio11 on 03 November 2015
hallo, since I upgraded my NDX to 4.4 firmware I can connect to TIDAL (very nice) but It is not possible to connect to Spotify.
On Iphone spotify works but on NDX appear: "ERROR not possible to connect with server".
Anyone had similar problems?
NDX v. 4.4 upgraded with DAC
the only thing to do is to upgrade the software on iPhone with the latest version
thank you for all
the only thing to do is to upgrade the software on iPhone with the latest version
thank you for all
So are you not on the latest version of the Spotify app or of the Naim app or of iOS?
Phil
to run correctly the iPhone must be upgraded to the last iOS !!!!!!
to run correctly the iPhone must be upgraded to the last iOS !!!!!!
Hi,
I'm not sure whether you are seeing my replies on this thread ... does this mean that you are now able to use Spotify Connect with your device now?
Thanks
Phil
the NDX screen said only can't connect to server, but all was working (Tidal and Iradio) only Spotify.
to day i made casually the upgrade on my phone only for iOs and spotify works
thank you and bye
Hi,
David has flagged this up to us for attention (thanks David) - please note that we do not actively patrol threads looking for support requests and so (as has been suggested several times above) please, if support is needed from us, do contact us at the details given in the sticky that has been highlighted otherwise we may not even see a thread on the forums.
Right,
When you say you can't connect to Spotify on the 4.4 firmware, does the streamer give any error messages on the display when you select the Spotify input? What does the streamer say on the front panel display?
When you run up the Spotify app on your handheld device is the app able to find your streamer on the list of Spotify Connect devices on your network?
Cheers
Phil
Hi Phil,
as you might noted we have also email contact on this matter. The word sticky was mentioned several times but I don't know what was meant by that.
I have the latest ios and spotify installed on the iPad. I did a reset of all factory settings on the Qute more then once.
I start the Naim app on the iPad, chose Spotify input, launch the spotify app, select a track and start playing it. It plays on the iPad. I press the spotify connect button, the iPad is checked and there are two other options: the Qute and bluethooth and Apple TV. I chose the Qute and it says "Connecting". The song keeps playing on the iPad and after while "Connecting" changes in "Devices available".
Please advice next steps....
Many thanks in advance.
Peter
"sticky" just means it is in the top ten or so threads in the Streaming Audio room of the Forum. Look for the entry called "Naim Support". It's called a sticky because they always stay stuck there however many newer postings are made.
I expect that Phil will pick your posting up but, if you want to be sure, copy and paste it into an email and send it to support@naimaudio.com which is the email address in the sticky.
best
David
Peter
"sticky" just means it is in the top ten or so threads in the Streaming Audio room of the Forum. Look for the entry called "Naim Support". It's called a sticky because they always stay stuck there however many newer postings are made.
I expect that Phil will pick your posting up but, if you want to be sure, copy and paste it into an email and send it to support@naimaudio.com which is the email address in the sticky.
best
David
Thanks David,
I've email contact with Phil since last week. If we have news I'll post it here.
Regards,
Peter
Just to update this - this particular issue has been passed to our software guys as it's not something that we're seeing generally so I'll be back to Peter directly when I have something for him.
Phil