Unitiqute2 - blacking out constantly

Posted by: NY - G on 05 November 2015

When I purchased the Q2 about 1/2 a year ago I was surprised to find that the item would turn itself on and off randomly for a few seconds every hour or so...or sometime more frequently.  In recent days, while streaming iRadio the Q2 is cutting out 20 to 50 times per hour at times and probably never less than 5 times per hour.   Really pissed that this premium high end system can't get the basics right.  

 

No qualms about the sound or anything else.  My car doesn't do this, my electric toothbrush doesn't, my mac computer doesn't   Only the Q2 and my wife.   

 

Is there a software upgrade or some sort of fix. 

 

it's terrible. 

Posted on: 05 November 2015 by hafler3o

Half a year to get round to complaining?

Asking others about upgrade without mentioning the s/w you are running?

No mention of cutting out apart from iRadio?

No mention of wired or wireless connection?

No mention of signal strength / quality?

Is the comment about the wife 'getting the basics right' when asking for help?

 

By all means ask but please help others to help you before casually 'dissing' the product!

Posted on: 06 November 2015 by hungryhalibut

Surely it's under warranty. The dealer is there to help you. Your grumpy post is not the best approach if you are seeking helpful responses.

Posted on: 06 November 2015 by Huge
Originally Posted by NY - G:

...

Only the Q2 and my wife.   

 

Is there a software upgrade or some sort of fix. 

... 

Talk to her more, take more interest in her life; that's usually the only way to upgrade her software.

Posted on: 06 November 2015 by Burgy100

Hello NY-G,

 

I think you should of worked out by now the 'Hammer to crack a nut approach' will not work in a forum like this, so if you would apologies for your over zealous approach to your problem we can move on and try and help you with your problem.

 

There are some very knowledgeable people on this forum and they could certainly steer you in the right direction with your problem. So lets start with answering hafler3o questions and see where we go from there.

Posted on: 06 November 2015 by nudgerwilliams

What version of the firmware are you on?  Kinda hard to know if there is an update available without that info. 

 

Sounds to me like you have got old firmware that has not got BBC radio HLS streams implemented.  The old BBC streams do cut out frequently (at least they did for me).

 

This was a problem created by the BBC not Naim by the way which Naim fixed. 

 

If this is the problem then you're getting pissed at the wrong people

 

 

Posted on: 06 November 2015 by Dave***t
I suspect from the time of the post and a couple of linguistic cues that the OP is outside the UK, which may limit the relevance of BBC streams.