Outstanding service

Posted by: Sounsfaber on 08 November 2015

It is so easy to take for granted excellent service. I would love to give massive kudos to Naim Christchurch NZ. It's people like Bruce that make Naim more than just a music box.

I had posted yesterday that I was concerned about an issues with my Cds2. While Bruce was over dressing my cables with plugs, I asked him about it. He quickly identified/ acknowledged the possibility and quick smart proceeded to undress the Cds2. Within 20 mins All 4 spring mounts where found to be rolling free in the box,he quickly and proficiently remounted them then redressed my her. This was above and beyond his call of duty for to many reasons to state right now. People like Bruce just keep folks like me coming back.

5 stars

How about you have you been NAIMED before?

Posted on: 09 November 2015 by Richard Dane

You did the right thing by getting it checked out. I'm glad all is good again.

Posted on: 09 November 2015 by Harry

I've had nothing but excellent after sales service and I never take it for granted. It wouldn't make something that is average sound better but in the case of Naim it all just adds to the ownership proposition and fosters customer loyalty.

Posted on: 09 November 2015 by Sounsfaber

Originally Posted by Richard Dane:

You did the right thing by getting it checked out. I'm glad all is good again.

Yes the board(s) where just resting on the base. Rather terrifying.