Warranty!

So if a retailer has a product in stock for 3-4 months, the customer loses 3-4 months warranty?

Not unless it was used as the "Demo" model, I presume.

There is a difference between "New" and "Ex-demo"

I agree but the retailer did not register the warranty I did, so as far as Naim would be concerned I am the 1st owner.

ok thanks for clearing this up.

I bought an ex-demo unit from a Naim dealer recently and he said that on ex-demo units bought from a proper Naim dealer, Naim will honour the balance of the original 5 year warranty, ie as if the buyer was the first owner but only for the same total period as if the buyer had bought it new rather than ex-demo In the first place.

best

David

Just to confirm I recently purchased an ex demo NDX the warranty starts at the dealer when they start using as a demo unit you get the balance of the original two years plus the additional three years parts warranty.

On the NDX I purchased the shipping date from the factory was written on the box.

This would suggest that Gurbinder is entitled to a further 3 years of warranty, assuming that the extra 3 year warranty is offered in the country where Girbinder is based. ie to 22nd Feb 2019.

Is this correct ?

Not in Europe, where a two-year warranty period is mandatory - whether you are the first owner or not.

The two-year warranty period is mandatory in the whole of Europe today - whatever manufacturers may say; even Apple had to give in in the end. The problem is that a buyer may have to sue the manufacturer to get them to apply the law. Incidentally, as of this year, you no longer have to prove, after the first six months, that "the defect already existed on receipt of the goods."

I can't find any reference to a first purchaser clause so you are probably right on that score. Incidentally, the same terms (2 years) apply to a product bought second hand from a retailer, and I suppose this would apply to ex-demo units too. This is from europa.eu:

Second-hand goods

Second–hand goods that you buy from a trader are also covered by the minimum two-year guarantee. However, goods bought from private individuals on a non-professional basis are not covered.

Looks like Naim gave you correct information regarding the Start and End dates for their 2 Year warranty. ie because it was your retailer who bought it as his demo unit, the 2 years started when he got it.

However, Naim appear to be willing to allow the balance of any warranty to be transferred from a retailer to his customer if he sells his demo unit. In which case Feb 2016 is also the end of the warranty for you, but you won't be able to transfer any of that which remains if you sell the unit before then.

Your retailer appears to have a warranty obligation to you under European Law until December 2016. Again, you won't be able to transfer the balance of that warranty if you sell the unit before then.

I have emphasised the conditional words to make it clear that I'm sure of any of the above !!

It is worth discussing it with the dealer. I don't think they are trying to pull one over but just ask them about the warranty.

Naim will have given you the answer as they provide it. The dealer may, depending on the age and history of the unit, agree to 5 years from the sale date (in which case they would cover the cost of repairs in those few months). Even if they say no, it is not a con as it greatly depends on the history of the unit. A reduced warranty should be reflected in the price of the unit. Just don't expect 3 months out of 5 years to be worth more than a few quid.

Given that Naim takes ages to run in before it is dem room ready, the dealer I know generally orders new units for the customers and eventually let's their stock go only once every few years for a very good discount to customers/friends that are basically on the waiting list for such a bargain.

Naim's warranty varies by country but this term is provided on their website regarding their 2-year guarantee and should be succinct enough for purposes of this thread:

"This Extended Warranty is offered exclusively to the original purchaser of a Naim Audio product"

https://www.naimaudio.com/two-...terms-and-conditions

A second hand seller cannot offer warranty protection. Simple. It's the same with most any audio manufacturer and is typically stated directly within the limits on the warranty card let alone their website.

If I remember this right from my private law lections, there are two different versions of warranty. One is and has to be provided by any commercial seller in the EU. This warranty has to be for two years, no matter is the goods are new or used. The two years begin at the time of purchase. Private sellers can opt out of this (see frenchnaims post above). Manufacturers can offer warranties of their own and under their own conditions. The big differences are who is accountable for the warranty (dealer or manufacturer) and whether (own) conditions can be set.

I purchased a Nait XS privately and was told by Naim they would honour both the 2 year full warranty and 5 year parts warranty for the new owner. They also said they would be flexible e.g. if it was 3 months over the date then they would still assist

I walked past Audi-T (or is it Audio excellence ?) in Swindon today. In their left-hand window, where Naim equipment is on display, I noticed some ex-dem equipment advertised for sale "with full manufacturer's warranty"

I suppose I should have gone in and asked them to explain precisely what they mean by those words, but since I am not in the market for  hifi kit at present, never mind ex-demo kit, I felt this might be somewhat inconsiderate. So I didn't.

I am actually unclear what the words "with full manufacturer's warranty" actually mean !

I've bought ex-dem equipment (not audio) from an authorised dealer & in my case it carried full warranty just would an all new unit Including the option to buy the mnft warranty extension package.