Where has Rovi album info gone in Naim app?

Posted by: feeling_zen on 14 November 2015

Always noticed there was never an album info button on the Android app and assumed this was a feature only implemented for iOS. But yesterday the album info button has vanished from my iOS app too. Pretty miffed as I loved this feature even if the Rovi reviews sometimes leave a bit to be desired.

Anyone else noticed this?
Posted on: 14 November 2015 by J Saville

It's still there, look for the little book icon.

Posted on: 14 November 2015 by feeling_zen
Originally Posted by J Saville:

It's still there, look for the little book icon.

Yup, that is what I mean. The book icon is now gone.

It just up and vanished yesterday in the middle of a listening session and never returned.

Posted on: 14 November 2015 by bicela

Dear feeling_zen, I just report your issue to the beta team, can you also contact Naim support in order to let them to reproduce the problem?

Posted on: 15 November 2015 by hafler3o
Originally Posted by feeling_zen:

Yup, that is what I mean. The book icon is now gone.

I've just tried it, all ok here.

Posted on: 15 November 2015 by Mike-B

iPad is OK,  must be an Android issue

Posted on: 15 November 2015 by feeling_zen
Nah it dissapeared on iOS. Never existed from day 1 on Android so I figured that was normal but suspecting more to it now that iOS App has dropped this button. Will raise the issue with Naim on Monday.
Posted on: 15 November 2015 by Mike-B

Naim are aware, or will be Monday, I reported another Rovi issue & bicela has linked this thread to that.

Have you tried clearing both the audio & art cache's and/or reset and/or deleted & re-installed the app? 

Posted on: 15 November 2015 by ChrisSU
Never heard of that happening before: the first thing I'd try is to delete the app and re-instal it from the app store.
Posted on: 15 November 2015 by TJ

@feeling_zen, not intentionally removed, I love this feature too! Which input are you using? We have had a report of a bug where it can disappear on the USB input but as far as I know this does not affect the USB input. We will get this sorted for the next release, the beta team will probably see it fixed in the next round of beta testing.

 

@Chris, I'm always dubious of the delete it and re-install approach! Especially as if you do this you will loose all your user created playlists unless you remember to back them up first.

 

Tom

Posted on: 15 November 2015 by feeling_zen
Originally Posted by TJ:

@feeling_zen, not intentionally removed, I love this feature too! Which input are you using? We have had a report of a bug where it can disappear on the USB input but as far as I know this does not affect the USB input. We will get this sorted for the next release, the beta team will probably see it fixed in the next round of beta testing.

 

@Chris, I'm always dubious of the delete it and re-install approach! Especially as if you do this you will loose all your user created playlists unless you remember to back them up first.

 

Tom

Hi Tom,

 

Wow, Sunday hours. But since you are here..

This is on UPnP. However, I have made some traction which might explain things.

 

1. On the iOS app, I did a "Reset app" from other options and this fixed the issue. Seems like there may have been an update that needed this to be initialised because the app works differently now. I see that "compatibility mode" no longer exists as an option but the book icon leading to Rovi info is reinstated and appears to work. There are subtle difference to the navigation as a result of this.

 

2. On the Andriod app, I also did "Reset app" from other options and this had no affect on the availability of the book icon (have never seen it on Andriod version and that has not changed). Similar to the iOS one, compatibility mode no longer exists. In fact, the app appears unchanged apart from this.

 

So it seems like there was an update pushed that was incomplete until the apps were reset. Are you able to confirm that the Rovi info is not available on Android by design?

Posted on: 15 November 2015 by ChrisSU
Originally Posted by TJ:

 

@Chris, I'm always dubious of the delete it and re-install approach! Especially as if you do this you will loose all your user created playlists unless you remember to back them up first.

 

Tom

Tom, fair point about the playlists. I get round this by running the app on 2 iOS devices, so I can transfer them from one to the other. Having said that, I now keep my playlists on the server instead of the Naim app, which makes things a lot simpler.

Posted on: 15 November 2015 by ChrisSU
Originally Posted by feeling_zen:
 

So it seems like there was an update pushed that was incomplete until the apps were reset. Are you able to confirm that the Rovi info is not available on Android by design?

Good that you've got it sorted. The Android app never had Rovi.

Posted on: 15 November 2015 by Sloop John B
Originally Posted by ChrisSU:
Originally Posted by TJ:

 

Tom, fair point about the playlists. I get round this by running the app on 2 iOS devices, so I can transfer them from one to the other. Having said that, I now keep my playlists on the server instead of the Naim app, which makes things a lot simpler.

 

How do you keep your playlists on the server rather than the ios device?

 

 

SJB

Posted on: 15 November 2015 by ChrisSU
Originally Posted by Sloop John B:
Originally Posted by ChrisSU:
Originally Posted by TJ:

 

Tom, fair point about the playlists. I get round this by running the app on 2 iOS devices, so I can transfer them from one to the other. Having said that, I now keep my playlists on the server instead of the Naim app, which makes things a lot simpler.

 

How do you keep your playlists on the server rather than the ios device?

 

 

SJB

I guess it depends on the server you're using. I use a Naim Unitiserve, and playlists can be created and edited in the N-Serve app. They can then be viewed and played (but not edited) in the Naim app. The downside of this is that you have to close the Naim app, then open N-Serve, to add tracks to a playlist.

Note that these playlists appear in a folder in the UPnP input, unlike those created within the Naim app. 

Posted on: 16 November 2015 by Gavin B

@Tom

How do you backup playlists created in the Naim app?  I've always been a little concerned by tales of playlists disappearing - I'd feel much better if I could copy them somewhere.  I'm using Asset.