New Mu-so, no Tidal...

Posted by: Chris_B on 28 November 2015

Hi,

 

I bought a new Mu-so unit yesterday and am struggling a bit to work out what I need to do in order to get Tidal to work with it.

 

The unit is setup on wi-fi, with the (iOS) app providing full control over it, but there's neither a Tidal icon showing in the app nor any "update available" indicator showing (in spite of the app reporting that the streamer version is 1.2.00).

 

I've completely shut down both the app and the Mu-so (per the instructions elsewhere in the forum) but to no avail... there's just no sign of the update path in the app.

 

Can anyone offer any suggestions of things to try..?  Really keen to see what the Mu-so can deliver when fed with FLAC!


Thanks in advance for any help.

Posted on: 28 November 2015 by robgr

You need to UG to 1.3.0, the app should be prompting you IIRC

Posted on: 28 November 2015 by andarkian

I think app version should be 1.3. Might want to check if it needs updating. It's 1.3 on my iPad.

Posted on: 28 November 2015 by Chris_B

Thanks guys - I'd expected the app (v 4.7, downloaded yesterday) to prompt to perform the update.


Sadly it doesn't seem to be doing this... even when restarted (including attempts power cycling the iPhone).

Posted on: 28 November 2015 by robgr

The UG can be completed manually via the webgui but not 'unless advised to do so by your dealer or another Naim Audio support representative.'

You may need to put a call in

Posted on: 28 November 2015 by andarkian

If you go into the Rooms part of the App you should see your Muso icon and it should tell you that there is an update available and press on it to begin the update process.

Posted on: 28 November 2015 by Chris_B

Sadly it's not showing any updates available via the app... it's all a bit frustrating really as I've worked out how to upload the latest firmware without the app but I can't find the file online.

 

Would be great if future versions of the app had a function that gives users the ability to force a firmware check as I suspect not all will be minded to persevere to work it out.

 

Thanks for trying to help out though!

Posted on: 28 November 2015 by David Hendon

Chris

 

i suggest you email support@naimaudio.com and ask for advice.  You may not even have to wait until Monday as these Naim guys often seem to work all sorts of hours.

best

 

David

Posted on: 28 November 2015 by Chris_B

Thanks David - I tend to assume others aren't workaholics and have at least a modicum of work:life balance but will give it a try!

Posted on: 28 November 2015 by Andrew Everard
Originally Posted by robgr:

You may need to put a call in

Or take it back to where you bought it and ask them to update it or give you one to current spec.

Posted on: 29 November 2015 by Chris_B

All updated thanks to Steven @ Naim.