UQ2 Streaming issues
Posted by: Paulq on 12 December 2015
Hi
Recently bought a new UQ2 and stream from a Synology NAS hard wired into the back of an Asus router. The UQ2 is also connected via Ethernet - all on same network.
75% of the time the Naim app I use as a control can see both the NAS and UQ2 and I can choose and listen to music no issues at all. However, then it stops functioning and the all can't 'see' the NAS and I therefore can't see my music collection. The network is still working as I can still browse the internet on other devices but the streaming capability stops. The only way I can restore it is to turn off the UQ2 and then on again so that it once again recognises the UPnP device (NAS).
It feels like the UQ2 is the issue and 'may' have a fault. However I am no expert so anyone who is....help!! (Please).
Cheers.
Paul
What streaming soft are you running on your NAS?
Synology Media Server.
https://forums.naimaudio.com/to...-unitiqute-2-and-app
Does any of that seem familiar?
Never used that one, so I cannot comment on the stability.
Have you tried Twonky Media Server? It may be more stable
Further to the topic from HALFER30's link:
Have a look at your UnitiQute network settings > DHCP = YES and make sure it uses Wired network.
Also make sure that your router 'defines' your network correctly with dynamic IP addressing for ALL gear on the network.
Yep everything is set to DCHP.
Not aware of 'SSDP' Mike - what is it and where do I check? UQ or NAS?
A mate of mine (IT bod) also suggested assigning the NAS a static IP address but, if I understand correctly, the advice seems to be to leave the router assigning it dynamically?
It is slowly driving me insane.
No stress - we'll get you there.
UQ (and all NAIM gear) run better with DHCP
Mike-B posted:Synology will only accept the two media servers that are loaded in the package, its own native that you are using & Minimserver. So don't think about tWonky (yuk) or Asset (& thats a pity)There is nothing wrong with Synology's own Media Server, its as robust as any.
I actually run UnitiServe SSD with NAS, where US 'administers' the network. Twonky was merely a desperate suggestion, as it generally is an 'interesting' piece of software 
Paulq posted:Yep everything is set to DCHP.
Not aware of 'SSDP' Mike - what is it and where do I check? UQ or NAS?
A mate of mine (IT bod) also suggested assigning the NAS a static IP address but, if I understand correctly, the advice seems to be to leave the router assigning it dynamically?
It is slowly driving me insane.
You need to configure SSDP using your NAS software / admin panel.
Also with all your devices to DHCP and make sure your router uses DHCP and that all devices 'bonjour' to each other.
I actually have/had Minim server installed on the NAS - didn't really like it and, as Mike says, you can't force the Synology to run other UPnP software so I am a bit stuck with that. I am not home this evening but will check all those settings tomorrow and repost. Thanks for the help so far guys - really appreciate it.
If all fails, you may want to take a bit of a brutal approach - reset to factory settings and start from scratch. Might be quicker as well. Also please remember that generally network switches have a 'memory' and gradually learn your network. So some of the changes may not be visible immediately.
Adam Zielinski posted:Paulq posted:Yep everything is set to DCHP.
Not aware of 'SSDP' Mike - what is it and where do I check? UQ or NAS?
A mate of mine (IT bod) also suggested assigning the NAS a static IP address but, if I understand correctly, the advice seems to be to leave the router assigning it dynamically?
It is slowly driving me insane.
You need to configure SSDP using your NAS software / admin panel.
Also with all your devices to DHCP and make sure your router uses DHCP and that all devices 'bonjour' to each other.
Adam can you please help me a bit with this? I use 4 'i' devices each with a control app on them that, independently, control the UQ2 or at least they do until the issue occurs.
I am not really familiar with the bonjour thingy - presumably I have to enable it on each of the 4 plus the NAS?
Adam Zielinski posted:remember that generally network switches have a 'memory' and gradually learn your network. So some of the changes may not be visible immediately.
True except that its a matter of seconds or less to learn the connections & once learned, never forgotten. (until you turn it all off)
I am not really familiar with the bonjour thingy - presumably I have to enable it on each of the 4 plus the NAS?
Actually you don't need to enable anything on the iPad or iPhones.
The problem seems to be with the way your NAS has been set up, not with the control devices.
Just to be clear 'bonjour' is a network technology - nothing a user would typically set up or enable.
Network discovery has been improved significantly with firmware upgrades for the Naim streamers. If you aren't running the latest, that's a great place to start (especially in an otherwise robust network that functions correctly after a restart).
Regards alan
Doesn't the UQ2 prompt you when an update is available though? Or do you have to do a manual check?
All Naim streamers including the UQ are a manual update
Yes, updates are manual. The current firmware is 4.4 (see sticky post at top of Streaming Forum) and includes the 90 day free trial of Tidal. You can check your current installed version from the Naim App using the "gear" icon ("settings") at the top right of the screen and looking under "About" (I think!). You'll need both a network connection (wired is preferred, even if you just run a temporary cable across the floor) and a USB (regular to mini) connection to the computer (PC and Mac both work) you use for the update. There are instructions online, but if you make all the connections and launch the updated software (link to download in the announcement post mentioned above), you just follow the instructions and it does its thing. Best wishes.
Regards alan
Thanks. First bit of detective work is that the UQ2 has the latest software so I guess the next bit is making sure everything else is up to date and that the NAS has the bonjour setting enabled along with SSDP. Gonna have a squiz at this later and will report back once done.....
Ok update:
Naim firmware version is up to date.
NAS and Router firmware versions up to date.
Bonjour enabled (was anyway) on NAS
SSDP interval on NAS reduced from 920 to 600 as suggested above.
I'll try it this evening and see how it goes and report back. Thanks for all the help so far.
Paulq posted:Ok update:
Naim firmware version is up to date.
NAS and Router firmware versions up to date.
Bonjour enabled (was anyway) on NAS
SSDP interval on NAS reduced from 920 to 600 as suggested above.
I'll try it this evening and see how it goes and report back. Thanks for all the help so far.
This sounds exactly like the issue I was having.
For me the answer was to change the set-up of the WiFi router; I needed the following settings:
IGMP: Enabled
IGMP Snooping: Disabled (previously this was set to enabled)
IGMP Snooping is set to disabled by default. The other setting, which I am not sure is the same as 'IGMP' is:
'Enable multicast routing (IGMP Proxy)' - that's currently disabled....
If I sound like I have a clue what IGMP is please forgive me by the way - no idea! Should that be enabled or disabled?
I am also considering binning the router in favour of an Apple Airport Extreme or Time capsule as a router which I'd augment with a network hub as there are only 3 Ethernet ports and I need 5. As I use all Apple devices I'm kinda thinking this may just work a little easier?
By the way - it's worked flawlessly this evening if the speed is a little slow but that's been true of everything on the network.