UQ2 Streaming issues

Some good news and some bad news......

I think I have solved the IP issue by forcing the ATC to assign IP addresses in the range '192.168.1.2 onwards' - I can now see the NAS and log on to it via it's IP address.

The bad news is that the UQ2 will turn on for 5 seconds, sees the NAS then shuts itself down completely....

There's a lesson in life that says sometimes you're better just sticking with what you have. 

I think I know where the problem is - had something similar when I was setting up my network. From the descriptions above there seems to be a conflict caused by two hardwares trying to assign a range of IP addresses.

Try the following: download a paid app on your iPad called 'Net Nalyzer' (with an american spelling). Very useful tool to have.

Scan the network with NAS, TimeCapsule and UQ plugged in. leave your virgin and TV unplugged for now. Do check if devices 'bonjour' to each other - a small B icon (dark red background) should appear next to them. If NAS does not, go the admin panel and check if Apple services have been enabled. I don't know Synology so I cannot guide you step by step.

By the way - I would revert your Apple Time Capsule to its original range of IP addresses.

Paulq posted:

Except that the Virgin Superhub isn't handling DCHP as it's acting as a modem only....all the DCHP stuff is handled by the ATC. (Unless I am missing something....)

That depends...  The Virgin Superhub may automatically disable it's DHCP server when you turned off it's router config, or you may have to turn it off explicitly.  In either case if you use the ATC with the default DHCP configuration it'll assign addresses in the 10.x.x.x range.

Thanks Adam - see above.  That was exactly the fix that worked.  Or at least I think it did as it looks like the UQ, which was powered down during the whole process, is now 'an ex UQ2' and completely dead.

Maybe I should have stuck with Linn eh? 

Exactly! I thnk this is what is causing the conflict. Also originally NAS was plugged into the virgin modem, so the netowork may 'remember' the initial IP and now ATC has hard time overwriting it....

Paulq posted:

Thanks Adam - see above.  That was exactly the fix that worked.  Or at least I think it did as it looks like the UQ, which was powered down during the whole process, is now 'an ex UQ2' and completely dead.

Maybe I should have stuck with Linn eh? 

Looks like we were typing at the same time with Huge.

How do you mean 'completly dead'????

Adam Zielinski posted:

Paulq posted:

Thanks Adam - see above.  That was exactly the fix that worked.  Or at least I think it did as it looks like the UQ, which was powered down during the whole process, is now 'an ex UQ2' and completely dead.

Maybe I should have stuck with Linn eh? 

Looks like we were typing at the same time with Huge.

How do you mean 'completly dead'????

Sure does and looks like we figured out the problem eventually.

I mean no power whatsoever, switched on at the back and plugged in - won't even power up.

Thanks to you guys for the SOS help.  I'll call the dealer in the morning and my guess is it'll have to be sent away.  Not a happy teddy bear at all.

Have you tried a different mains lead? Blown fuse perhaps?

I have Adam.  When I switch the unit on at the back it powers up and I get the 'Unitiqute' logo and then it starts to find the NAS then completely powers itself down - logo light off and everything.  I have tried a couple more power sources that I know are fine and same result so obviously something is very very wrong.

I don't want to sound negative too soon but to be honest in 15 years of owning a Linn system I have never had so much as a single issue - all on the same network which is stable.  Since buying the UQ2 I have had nothing but issues to be honest - not what I expected from kit totalling nearly £2k when you add in the NAP100. It could be that I just have a bad one of course - that happens.

I'll ring the dealer in the morning and see what they say but am expecting either a replacement or a very quick hassle free repair.  If there's any inclination of a refund (fat chance i know) I'd be inclined to snatch their hands off.  

I'm sorry to hear that. We all know it is not really NAIM's fault as such - could have happened to any piece of equipment. But... doesn't inspire too much confidence.

I have had some tough moments with my UnitiServe - but NAIMs and my dealer's response were way above expectations. Had a new unit practically overnight.

So... have a little faith

I know you are right of course - it could have happened with anything but I just spent so much time considering and deciding to move away from Linn after so long it just feels like a bubble bursting....

I suspect that I won't get offered a replacement but am gonna try that's for sure.  Then I'll decide whether to stick or twist.

Daft question but could this be a fuse issue?  I read that this can happen at any time really but am not sure where to look?  I am assuming it's not the wall plug fuse and understand that replacements have to be exactly the same as supplied by Naim but that the unit itself may house a spare?

If so, any prompts as to where I may find it and is it an easy job to change or best left to dealer?

Thanks.

As far as I remember there are no user-accesible fuses on the UQ. 

Best leave it for the dealer. 

Having looked at it I wouldn't even attempt it anyway tbh.  Just called the dealer and explained the numerous issues I have been having.  To be fair they understood and are going to push for a replacement unit for me.

I can't really ask for any more than that but am still left wondering whether to stick or twist...

Stick! definitely. 

It's most fun, plus where else would you find such a bunch of naim-possesed lunatics like us

We'll see but it's a real dilemma.  It took me a long time to change (15 yrs...) so you can imagine my disdain at recent events - in my case it's more of a loss of confidence in the product I have bought rather than a sleight upon the brand - I know they are extremely good or I would not have bought one.  Interestingly, in the process of deciding, the guy at the dealers was a big Linn fan (whilst in no way being critical of Naim - it was just his preference) - he laughed this morning when I said, tongue in cheek, that I should have stuck with what I had.

I love the lunatics on here and everyone has been extremely helpful with the seemingly uncharacteristic issues I have been having.  However there are also a bunch of Linn lunatics out there....and others 

Adam Zielinski posted:

As far as I remember there are no user-accesible fuses on the UQ. 

Best leave it for the dealer. 

There is a user accessible fuse below the IEC mains inlet plug on the back of the UQ2.  However I don't believe that's the problem, as, if the fuse was blown, nothing would happen at all, not even the logo light.

So yes best to leave it to the dealer.

You've just been really unlucky with it developing a fault, most Naim components just keep working for many many years - hence the buoyant s/h market and Naim's practice of supporting and maintaining old, out of production equipment.

Good news is that Naim have completely accepted that this shouldn't happen and have agreed to replace with a new one on Express delivery.  Kudos to them for that.

Excellent. Had the same service when my new UnitiServe failed after a month. Overnight delivery to Warsaw

I can't argue with that however I have to be honest and say the more that I read (a lot since last night) the more cases there appear to be of early unit failure on the more recent Naim stuff.  I have told them to leave it in a sealed box in case i decide to sell it.  Time to sleep on things methinks.