Firmware Version 4.4 Update

Posted by: Karen on 06 January 2016

Did anyone experience problems after performing the Factory Reset upon completion of the update. The Factory Reset is required to update the firmware. How important is the firmware update? After the Factory Reset, what had to be set up again? I have done updates previously and those went fine. However, I have never done a firmware update or Factory Reset.

Posted on: 06 January 2016 by fred40

No...went smoothly. No problems.

Posted on: 06 January 2016 by hungryhalibut

You can update the software and not do the factory reset. If you do it you lose your presets and any changed settings. I've done lots of updates, being part of the beta group (over 20 by now) and have never bothered with a factory reset. The update will turn multiroom on, but you can just turn it off again if you don't need it. 

Posted on: 06 January 2016 by ChrisSU

I've found that the factory reset sometimes happens automatically at the end of a firmware update, and sometimes it doesn't. It's a bit of a nuisance as you might lose your iRadio presets, and a few other settings you've changed to suit you, but nothing you can't restore easily enough.

One issue I've had on occasion is the factory reset setting the volume to an extremely high level, and starting play automatically when the update finishes, even though I've hit the stop button before updating. Not good at all. 

Posted on: 06 January 2016 by fred40

Thinking about it. l lost my internet connection after the factory reset. No problem but you may  have to write down  your ip adres Just in case. what really struck me was the sound getting much better after the update.

Posted on: 07 January 2016 by Mike-B
The only firmware that required a factory defaults reset was when the new BBC HLS iRadio streams were introduced,  that was way back.   Since then no resets have been required,  not even when the streaming services were introduced.   
Like HH,  I'm on the beta test team & done so many I've lost count,  inc another yesterday.
Download the firmware dropbox ,  hook up wires, unzip & press a few clicks,  go make coffee  -  zimples
Then 15 mins later,  when its all put away,  sit back & enjoy,  especially the SQ - even more zimples
Posted on: 11 January 2016 by Karen

Thanks for all of the hints and information. The update went fine. Towards the end of the update, the window said that the firmware download was in progress. Upon completion, the window said that a Factory Reset was in progress. Then "Successful". All of my iRadio presets were intact. I could find no changes in Settings. And I agree, the sound is better.

Posted on: 12 January 2016 by alan33

Hi Karen -

Glad things went smoothly, yay!

The confusion is that the "streamer factory reset" is just to put the newly upgraded streamer code on a known start configuration. It is not a full device factory reset (ie renamed inputs, disabled inputs, radio presets are all preserved) as you might do from the handset remote. However, if anything goes slightly sideways during the update, even if it recovers and completes by itself (most common cause seems to be not establishing IP address to do that segment of the process on the first try) -- THEN you do get a full-on device reset to factory defaults (including lost radio presets etc). This is known and correct behaviour and was briefly explained on the beta program (because we were all experiencing slightly different things, and "reset" didn't mean the same thing to all the testers). 

Regards alan

Posted on: 12 January 2016 by Anto68

I purchased my U.L. last december with serial number 395...  assembled in 2015 I have the latest firmware suppose. So why in my mask  i find 4.4.00 and in official web site Naim (Italian) on the update page the last firmware relased for my product is 3.22 relased on novembre 2013 ?

Damn, maybe Naim England support  should urge Naim Italy to refresh the page.

I noticed that select other languages (except English) are all outdated firmware, not just Italians to be back

Posted on: 12 January 2016 by David Hendon

Anto68

4.4.00 is the latest version of the firmware and that is the one you should use. The web page is very out of date because there have been several 4.x firmware releases in the last year.

best

David

Posted on: 12 January 2016 by David Hendon

By the way, I have reported the issue to Naim.

best

David

Posted on: 16 January 2016 by Karen
alan33 posted:

Hi Karen -

Glad things went smoothly, yay!

The confusion is that the "streamer factory reset" is just to put the newly upgraded streamer code on a known start configuration. It is not a full device factory reset (ie renamed inputs, disabled inputs, radio presets are all preserved) as you might do from the handset remote. However, if anything goes slightly sideways during the update, even if it recovers and completes by itself (most common cause seems to be not establishing IP address to do that segment of the process on the first try) -- THEN you do get a full-on device reset to factory defaults (including lost radio presets etc). This is known and correct behaviour and was briefly explained on the beta program (because we were all experiencing slightly different things, and "reset" didn't mean the same thing to all the testers). 

Regards alan

Hi Alan,

Thank you very much. Your reply is quite helpful and explains the meaning of "reset" in plain and simple terms.

Karen