Netflix and Naim streamer conflict
Posted by: Pezetas on 07 March 2016
Hi,
I have come across something very strange, and I can't seem to find any explanation to it wherever I look. So I thought I'd post here and see if anyone has had any similar experience.
To give some background I have a fiber connection 100/10Mbps. To start with there is a CPE switch supplied by the operator of the net. This device it standard and makes sure I get an IP-signal. I have a Apple airport extreme router connected to this and this is set to distribute wireless signals to iPad, iPhone, a few computers in my home. Connected via cable from this router (airport extreme) is also my Naim NAC-N 172 XS streamer. Also connected via cable to the router is my Synology NAS with ripped music.
I have been using this setup for a couple of years and everything has been working just fine.
Now to the problem. Every time I start the Netflix app on either my iPhone 6 or the iPad it shuts down the connection of my Naim streamer. It doesn't matter if I'm listening to local music on my NAS or Radio or Tidal. I just shuts down instantly when I start the app, even though I'm not even streaming any movie yet. And it only happens with IOS devices. If I go to Netflix on my macbook pro or any other computer I can watch movies and still listen to music on the Naim streamer. There is some sort of conflict there. No other app on my IOS devices causes this behavior, I even have other video streaming services like Viaplay (viasat player) and that works fine.
I tried calling Netflix support although I knew that would be a long shot. No help there, they thought there was something with the apple router so their advice was to call Apple support. I have tried with another Apple Time Capsule, which is basically a similar router but with a backup hard drive included in it. Same thing! I'm guessing there must be some setting that I'm not familiar with in the router.
Lately I've been using TIDAL straight on the streamer a lot and I like it very much. Until someone in the household starts looking at a movie on Netflix. As a workaround I then fire up my Mac mini that is connected to the streamer and I play Tidal on that computer through Naim instead. The mac mini does not shut down if someone else on the network is watching Netflix. But it's more convenient using the onboard Tidal service in the Naim streamer of course.
I have tried connecting the Naim streamer both wireless and as I usually have it, wired.
Any suggestions are most welcome. :-)
Regards,
Per
Posted on: 16 March 2016 by Comtesse
Thanks for your fast reply Kevin!
Netflix IOS app 7.1.9 I guess ? May I ask what is the easiest way to downgrade an iOS app on an IPad? I am now using Netflix 8.
Many thanks
Peter
Posted on: 17 March 2016 by Solid Air
The good thing about bugs on Netflix is that it doesn't string them out over weeks and weeks, it gives you all the bugs at once so you can binge on them over a weekend.
Posted on: 17 March 2016 by Kevin Richardson
Thanks for your fast reply Kevin!
Netflix IOS app 7.1.9 I guess ? May I ask what is the easiest way to downgrade an iOS app on an IPad? I am now using Netflix 8.
Many thanks
Peter
Well.... You need to recover the old version from your backup. In my case I use Apple's Time Machine. Delete the app from the iPad and then do a sync with your computer.
Posted on: 17 March 2016 by Weegie
I dont believe this problem to be iOS related because my tv has a Netflix
app and as soon as I use the app, my Muso stops broadcasting the audio. In
this scenario, I dont think iOS is being used. Am I wrong?
Posted on: 17 March 2016 by Kevin Richardson
I dont believe this problem to be iOS related because my tv has a Netflix
app and as soon as I use the app, my Muso stops broadcasting the audio. In
this scenario, I dont think iOS is being used. Am I wrong?
Can you connect to your Muso via the Naim app and stream music from any source while Netflix is running on your tv? If not then it could be the same problem.
Posted on: 18 March 2016 by Comtesse
In my situation it is for 100% sure the IOS Netflix app that is causing all the issues. Within a split second after selecting the Netflix user in the login screen on all three iPads in this house the SUperunity stops functioning and the naim app gives me the "donut".
Yesterday Netflix updated the iOS app so my iPad updated the app. Unfortunately no solution still. I expect the Netflix app is broadcasting stuff (even without streaming conten!!) the Superunity does not like or at least blocks the connection of it..
I see people pointing to the tv Netflix app as well. I don't have this issue at all at my Samsung Tizen TV.
I guess the only solutions now is using time machine to go back to the legacy Netflix app (7) or separating the networks of The Superunity and the rest. Maybe virtually separating via a v-lan already solves the issue. Not sure. Have not tried it yet.
Anyone deep into networks capable of explaining what might be the background of the issue here..
Peter
Posted on: 18 March 2016 by Simon-in-Suffolk
Peter if you used VLANs you would need to use a proper router to connect the VLAN subnets.. Most consumer so called routers as used by most on this forum can't do this. If the Netflix issue is layer 2, multicast or broadcast related then yes VLANs should isolate.
Posted on: 18 March 2016 by Dave***t
The good thing about bugs on Netflix is that it doesn't string them out over weeks and weeks, it gives you all the bugs at once so you can binge on them over a weekend.
I smirked, even if no one else did 
Posted on: 19 March 2016 by Weegie
I just opened Netflix on an iPad while streaming Radio Paradise and the Muso immediately stopped playing, so this confirms for me that it's a Netflix iOS problem. This sucks since this is the only time that I use the Muso as a sound bar.
Posted on: 19 March 2016 by Steven Hopkins
We are aware of this issue and have contacted Netflix
Posted on: 22 March 2016 by Snowy Bear
So relieved to find this thread! I couldn't work out why I couldn't stream music just because I'd lent my iPad to Mrs Bear when she was sick.
Serves me right for not getting the TV in the bedroom set up yet, I guess!
Incidentally the digital-out from our Samsung TV to a Uniqute doesn't work when we're watching Netflix, even when 5.1 sound is switched off. Begining to have my doubts about the robustness of Netflix....
Posted on: 22 March 2016 by Bart
Incidentally the digital-out from our Samsung TV to a Uniqute doesn't work when we're watching Netflix, even when 5.1 sound is switched off. Begining to have my doubts about the robustness of Netflix....
Does the digital out work with other programming? I would not think that the network would have anything to do with the format of the digital sound output.
My UnitiQute is happy with an optical connection from my Samsung plasma tv for sound. Just had to set the Samsung to the right format.
Posted on: 22 March 2016 by Harty601
I'm having issues with my 272 & muso with Netflix. Annoyingly I lose the 272 off the network altogether. Once I shut down the Netflix iOS app I have to pull the connection from the 272 and my Netgear switch, re plug and then the 272 is visible in the naim app again.
Pretty shocking that an iOS app can cause so much trouble.
Posted on: 22 March 2016 by Mike-B
Why blame the iOS ?? what about something Netflix have done, or maybe not done such as verify their code against iOS code compatibility............ ????
Posted on: 22 March 2016 by Harty601
Why blame the iOS ?? what about something Netflix have done, or maybe not done such as verify their code against iOS code compatibility............ ????
Mike, I should have been clearer - I was saying the fact the Netflix iOS app can cause so much trouble was shocking.
Posted on: 22 March 2016 by Mike-B
........... sorry I should read a bit more thoroughly, I have a bad habit of scanning .......... left over from former times
Posted on: 22 March 2016 by Kevin Richardson
Why blame the iOS ?? what about something Netflix have done, or maybe not done such as verify their code against iOS code compatibility............ ????
Mike, I should have been clearer - I was saying the fact the Netflix iOS app can cause so much trouble was shocking.
I do not care who we blame. Netflix will blame Apple. Apple will blame Netflix. Naim will blame Netflix. The reality is that the owners of Naim streamers represents .0001% of Netflix users. [I made up that number but I am sure this problem impacts very few Netflix users.] I feel that Naim should do whatever is in their power to help identify and correct the issue. I can't imagine Netflix has a bunch of Naim streamers kicking around to aid in determining the root cause of the problems. Until Naim has done appropriate testing, I also can not accept that Naims products are not in some manner responsible for the behavior. The fact is that Netflix probably will not go out of its way to address this issue without assistance and constant prodding by Naim.
Posted on: 22 March 2016 by Harty601
Kevin, you're assumption on percentages of Netflix subscribers who own Naim streamers probably isn't that far off!! I agree that Netflix working around the clock to resolve an issue affecting a very small minority of their customers (that isn't actually stopping them watching Netflix content) is optimistic at best.
That said (and I am no coding expert) IF code in the Netflix app is causing the problems that we are reporting, I guess there is a chance that it could be interfering with other apps and the systems they control.
To you're point, I'm not too bothered who is to blame - but would be nice to get it sorted one way or another. This wouldn't have happened in Steve Jobs' day - I believe he checked every app personally 
Posted on: 23 March 2016 by noname
Just tried the new Netflix IOS app bug fix version 8.1.1 and can report that it has Notfixed the problem for me.
Posted on: 23 March 2016 by Kevin Richardson
I am really hoping Naim will take an active role in determining the cause of this problem. I imagine it could be fairly easy to analyze network traffic to locate the interference. I imagine Naim has a test lab already available to debug / troubleshoot their streamers as part of their ongoing R&D.
Posted on: 24 March 2016 by Weegie
Here's a new twist to the Netflix problem. Until last night, I could not stream the audio from my TV to the Muso using the optical connection, only from regular TV programming. Tonight I watched a Netflix show and without thinking, I switched on the Muso and got the audio from the TV. I thought perhaps that the recent Netflix update had corrected the problem. Later, I started watching another movie and got no audio to the Muso. So I went back to the original movie that I was watching and got the audio as before. The problem appears to be selective. Anyone else found this to happen?
Posted on: 01 April 2016 by GraemeH
Any update on the Netflix conflict?...It is really annoying.
G
Posted on: 01 April 2016 by Huge
Here's a new twist to the Netflix problem. Until last night, I could not stream the audio from my TV to the Muso using the optical connection, only from regular TV programming. Tonight I watched a Netflix show and without thinking, I switched on the Muso and got the audio from the TV. I thought perhaps that the recent Netflix update had corrected the problem. Later, I started watching another movie and got no audio to the Muso. So I went back to the original movie that I was watching and got the audio as before. The problem appears to be selective. Anyone else found this to happen?
Well, that has the hallmarks of a Heisenbug, no wonder they can't sort it!
Posted on: 05 April 2016 by Toon
I have the same issue. My Naim streamer is reconnecting for ever at the moment I start the Netflix App. I contacted Netflix support and they aren't planning to do something on it. For Netflix it is a Naim problem. So not sure if this problems will get fixed.
Posted on: 05 April 2016 by Harty601
That's useful to know - it is a really frustrating issue. It serves me right - I've been banging on about getting rid of CD and not looking back. I think of all those silver disk spinners giving me a two finger salute every time I struggle to get the 272 going or it just craps out as my wife starts watching Netflix 
