CD5XS returned and does not work.

Posted by: Charles44 on 18 March 2016

Well I got my CD5XS player back today after the logo was replaced. A simple repair one could say. Well it has come back and does not work. The stop light is permanently on and when play is pressed nothing happens until the word "ERR" is shown. The tracks can be changed and the correct track number is displayed, press play and the above is repeated.

Whatever happened to checking a player after a job is completed in the factory. As well as this the cd tray itself has marks on it that were not there when it went in for repair. What can I say other than "crap". Could I say more, yes I could but won't as it would not be repeatable.

For a company selling such high value goods, where is the quality control I am now left with a trip back to the dealer on Saturday and then another lengthy wait. Then what. Is it goodbye to Naim as it will be the third time in three years the d player will have been returned to the factory.

Posted on: 29 March 2016 by Graham Clarke

So possibly in line with my earlier comment on transit damage then...

Hope you get it back soon.

Posted on: 05 April 2016 by Charles44

Got it back yesterday, it looks like new having had a new top case, new tray and whatever else, and the original problem is cured. I can't fault Naim the second time round and credit to Ciara who I guess made sure it all happened.

Posted on: 06 April 2016 by Richard Dane

Charles, thanks for letting us know the outcome. I'm pleased for you that it's now sorted and as it should be.

Posted on: 06 April 2016 by Briz Vegas

Well I am impressed. Well-done Naim. I have also been happy with Naim' s service in the past, and in particular Richards advice re my XPS2 DR.

Posted on: 08 April 2016 by Richard Dane

I've cleaned up this thread - i.e. removed the last few posts which seemed to go off on a tangent re. couriers and seemed to get a bit personal.