UPD123 Problem?

Hi - I think you mean UDP Port 123

This is the port used by Network Time Protocol (NTP) - used for time synchronization [RFC 5905].

So if your home broadband router is not allowing that port to be open  then your Unitiqute won't be able to set its clock from the web.

Simon

Simon-in-Suffolk posted:

Hi - I think you mean UDP Port 123

This is the port used by Network Time Protocol (NTP) - used for time synchronization [RFC 5905].

So if your home broadband router is not allowing that port to be open  then your Unitiqute won't be able to set its clock from the web.

Simon

Yes that is what I meant - sorry!

I don't know what to do in the router settings?

cheers!

Sorry not familiar with the router - I am sure Google could be your friend?

Simon-in-Suffolk posted:

Sorry not familiar with the router - I am sure Google could be your friend?

 

Strange because the time is fine on my laptop and desktop PC through the same router!

But do they use the same implementation of NTP? Perhaps not..in which case it wouldn't really be strange.. a quick scan of Google shows NTP is a bit problematic with that Netgear router... however there appears a few guides to show how to manually configure the router to get around the issue..

Simon-in-Suffolk posted:

But do they use the same implementation of NTP? Perhaps not..in which case it wouldn't really be strange.. a quick scan of Google shows NTP is a bit problematic with that Netgear router... however there appears a few guides to show how to manually configure the router to get around the issue..

I don't know if they have the same NTP implementation? I can 'see' files via the uniti from my PC, laptop & TV set top box through this router, so it is definitely connected to my local LAN via the router & it says connected in the status field. Many thanks for the info Simon! I'll have to have a google search then and see what happens? I've also posted on Netgear forum as well, but to no avail, no replies!! And Netgear don't seem to have a free support phone line - only paid subscriptions. It was someone at Naim on the phone that advised me to call Netgear but I can't find a number for unpaid support!

Cheers!

OK - I've looked at the support via google; some I can't understand! The others show screenshots of the router pages. I have the latest firmware and the screens are laid out differently to mine so it is impossible to follow the instructions accurately! i.e. different ''fields' etc. etc. And when I did try anyway; largely guesswork; it said that the port was already 'in use'? I can't understand 'the logs' very well and I'm guessing that the router is regarding the uniti as some sort of attack when it attempts to use the internet!? Other people say that Netgear techs are puzzled by this quite frequent anomaly and can't suggest a fix anyway (when doing a google search for solutions).

I can't really suggest much more, apart from get a better router.. but do try and apply Netgear's 'fix' when nothing is connected to the router including your Naim.. That way the port shouldn't be in use.

Good luck

Simon

It's worth noting that if the Qute is set to show the time when the display is off, it can shorten the life of the display. So if you are happy to have a blank screen, not having the time set won't matter, unless you are using the system as an alarm clock of course. 

Some routers have per device Internet access rules. Perhaps your router is configured to allow only certain devices to access the Internet and filter out all other devices by default? You would have to check the router's firewall.

Simon-in-Suffolk posted:

I can't really suggest much more, apart from get a better router.. but do try and apply Netgear's 'fix' when nothing is connected to the router including your Naim.. That way the port shouldn't be in use.

Good luck

Simon

what is netgears fix please?

Simon-in-Suffolk posted:

I can't really suggest much more, apart from get a better router

'better' router?   ....do you have any suggestions please?

Hungryhalibut posted:

It's worth noting that if the Qute is set to show the time when the display is off, it can shorten the life of the display. So if you are happy to have a blank screen, not having the time set won't matter, unless you are using the system as an alarm clock of course. 

no alarm clock! The uniti displays 'NO TIME' when the time isn't showing.

jfritzen posted:

Some routers have per device Internet access rules. Perhaps your router is configured to allow only certain devices to access the Internet and filter out all other devices by default? You would have to check the router's firewall.

I've had a look at the firewall but don't understand what could be causing this anomaly ?

Paul Staples posted:

Simon-in-Suffolk posted:

I can't really suggest much more, apart from get a better router.. but do try and apply Netgear's 'fix' when nothing is connected to the router including your Naim.. That way the port shouldn't be in use.

Good luck

Simon

what is netgears fix please?

I was referring to the activities you appeared to be doing in response to the Google search.. I really would contact Netgear directly if you need help with their product.. I suspect you were manually port forwarding ? Discussion of NTP issues with your router on Netgear support forum below

https://community.netgear.com/...3-Issues/td-p/476013

and a guide to set UDP123 port forwarding on your router.. I have no idea whether this works as I don't own your product

http://portforward.com/english...fone_Sure_Signal.htm

Paul Staples posted:

Simon-in-Suffolk posted:

I can't really suggest much more, apart from get a better router

'better' router?   ....do you have any suggestions please?

Two consumer routers I have used with no NTP issue at all, but I don't have a Unitiqute..are

• Netgear Nighthawk X6 R8000
• Apple Airport TimeCapsule

Simon

Simon-in-Suffolk posted:

Paul Staples posted:

Simon-in-Suffolk posted:

I can't really suggest much more, apart from get a better router.. but do try and apply Netgear's 'fix' when nothing is connected to the router including your Naim.. That way the port shouldn't be in use.

Good luck

Simon

what is netgears fix please?

I was referring to the activities you appeared to be doing in response to the Google search.. I really would contact Netgear directly if you need help with their product.. I suspect you were manually port forwarding ? Discussion of NTP issues with your router on Netgear support forum below

https://community.netgear.com/...3-Issues/td-p/476013

and a guide to set UDP123 port forwarding on your router.. I have no idea whether this works as I don't own your product

http://portforward.com/english...fone_Sure_Signal.htm

 

 

thank you for the link, however the screen shots in the "walk through" are different to my interface - making it impossible to follow those instructions!! (i.e. the pages and fields are different)?

do you want screen shots  of mine?

It costs £30 per question to contact Netgear support!! ~ I don't feel like paying that ransom!!

The first link might help, but I need to read through it properly.

thanks!

Simon-in-Suffolk posted:

Paul Staples posted:

Simon-in-Suffolk posted:

I can't really suggest much more, apart from get a better router

'better' router?   ....do you have any suggestions please?

Two consumer routers I have used with no NTP issue at all, but I don't have a Unitiqute..are

• Netgear Nighthawk X6 R8000
• Apple Airport TimeCapsule

Simon

 

Most grateful ! ~ Ummm? ...another netgear! Does the Apple work with PC's & Windows?

Yes the Apple works with Unix, OS X, Windows and other embedded operating systems

+1 for Apple Time Capsule.

Had mine for about 5 years and it has worked faultlessly for all home Network needs - first using Draytek Vigor 120 Modem (ADSL) and for past year, BT Openreach VDSL Modem (38 mb FTTC)

It has the added benefit of automatically backing up all my computer (Macbook Pro) data on its 2TB HDD.

All music stored on the QNAP NAS is backed up separately onto an external HDD

The DNS settings were almost certainly wrong, fairly sure that would failed for all web domain searches, and not really related to NTP. Indeed setting to your broadband router inside address where it will use your ISP default ones or hard wiring them to a valid public address is the right way to go. Having them defined as a private class C address in a different subnet is unlikely to work in a consumer setup, unless perhaps there is some special software in the router such as web address filtering and some static routes are added to the routing table to this subnet.

i wish people would leave it as DHCP, that is what it's there for.. The number of people who remove DHCP not really knowing what they are doing causing issues to themselves or others never ceases to amaze me.

Simon

Simon-in-Suffolk posted:

The DNS settings were almost certainly wrong, fairly sure that would failed for all web domain searches, and not really related to NTP. Indeed setting to your broadband router inside address where it will use your ISP default ones or hard wiring them to a valid public address is the right way to go. Having them defined as a private class C address in a different subnet is unlikely to work in a consumer setup, unless perhaps there is some special software in the router such as web address filtering and some static routes are added to the routing table to this subnet.

i wish people would leave it as DHCP, that is what it's there for.. The number of people who remove DHCP not really knowing what they are doing causing issues to themselves or others never ceases to amaze me.

Simon

Thanks Simon, I agree!

cheers!

Paul.