Naim iOS app Connection Problems

Mike - slow app downloads happen all too frequently from the App Store. Especially if it's an app you've already used before. Don't really understand why that could be the case, but I've experienced that myself.

I too had a problem with my iOS app (recently updated iOS software) - for the first time had a message 'Cannot connect to...'.
I think it might be the recent 9.3.1 release that is causing some issues / clashes with the NAIM app.
My old iPad with an old version of the n-Stream is rock solid.

Adam

Hi,

have you check the disk filesystem in the nas? Try a expanded test for disk related errors. (SMART, etc.)

Thanks for the fast replies folks  ............  Adam,  I had the same thoughts,  I tried the beta app & the public one,  both the same & if that means they are the same program,  OK.   ...............  Jogovogo,  the NAS & disks are OK,  its a network discovery problem I am sure. 

Anyhow I've done an iOS "defrag" (hold off & home until Apple logo appears),  run an all system power cycle & we are up & running again,  it found rooms & seems OK,  but this is where my concern is,  it was OK this afternoon,  but seemed to loose the links in the off downtime.  

Glad to hear it worked. Looks like your iPad needed a refresh and its cashe emptied.

I'm saying nothing to avoid angering the IT devils  ............  but so far so good.    iOS does not have a cache but the hold OFF & HOME buttons until the Apple lgo is similar, its like a defrag.    I've also cleared Safari as that can store rubbish.    Anyhow,  it seems to be behaving & is snapping quickly between album searching ..............  Fourplay   "Lets Touch the Sky" & then time for bed.

Then tomorrow,  then I will see if it finds its connections ......... like I said before,  this is strange,  I normally fix these problems easily,  but something is different with this one.      

Good Morning,

have you tried, just a option, change the switch or router temporary. Maybe is an corrupt tcp/ip stack routing problem.

regards
ron

Mike, there may be a few things going on here especially with Applestore download which can be very slow sometimes.However with your media streaming it's almost certainly not a routing proble,.. mu suspicion would be the UPnP media server and its responses to multicast discovery probes and its general responsiveness to UPnP DLNA commands

What media server are you using and where it is.. It might be worth trying Asset or MinimServer running on a PC or MAC as a test.. Or are you doing this already?

Jogovogo,  no its not a router problem,  this is an area I am very familiar with & have checked up/down speeds plus up/downloading other items is as fast as normal.  That also proves the switch - 1000BASE-T (Gigabit) - has no problems.

Simon,  I'm no pretty certain it was a problem with the iOS (iPad).  It might well have been an Apple store issue as well,  but the whole iPad seemed to be slow & when it could not find the Naim rooms it added to that diagnosis.     Originally I suspected the UPnP media server, especially as the problem seemed to start after a NAS power cycle & that was the first power cycle since the new Synology DSM-6 (64-bit OS) was installed.  

Its a Synology it does not take 3rd party media servers that easily,  they have dropped Minimserver as a pre-installed package (although it can still be installed)  & Asset & Synology both seem to have issues with each other.   And no I am not going to install media servers on my PC (laptop),  it ether works properly within the NAS OS environment,  or I get a NAS that does.   I know your thoughts & set up w.r.t.this,  but I insist on & intend to keep it simple.  And this thread subject event is an example of why I have doubts about streaming as we know it today,  it is verging on unwieldy & unacceptably so for plug & play consumers.       

Finally after going thru the various process to clean out (defrag) a possible blockage in iPad (iOS)  it seems to be working as fast & snappy as before.  This morning it woke the NAS quickly & browsed as normal.   So I'm pretty certain it was an iOS issue & possibly also compounded with a  confused network config that a systematic LAN power cycle solved.   

I've run some tests today.  1st was as per previous post  ....  This morning after overnight with NDX on/idle & the NAS in hibernation the iPad woke the NAS quickly & browsed as normal.   2nd test was I turned the NAS & NDX off & its been off for 6hrs (if thats relevant)  I restarted NAS & let it finish its start cycle, then started the NDX;  the NDX found the network quickly,  the iPad connected to UPnP & browsed OK & the NDX played as commanded.   This showed none of the problems from yesterday.    

The lesson learned is the iPad was the most likely cause:  I've read all the www hints & tips on getting the best speed from iOS & iPads/iPhones,  they all follow the same theme in that there is an awful lot of programs & features enabled on initial set up that you don't need,  probably have never used & most likely didn't know they existed.  They take up memory & in some cases clogg stuff up  ....  Its all a bit boring so if you are interested your www search engine knows the way.  But the other item many will over look is the once in a while switch off will refresh the memory & clear out memory robbing links.      In my case,  I am guilty on all counts with stuff I didn't know about & for sure never used  & the last time I turned it off was  ...  err  ...  ???  ...  can't remember, sometime in 2015 is my best guess.

Mike glad you have it working.. No issues on my various iOS devices here...however I run a querier on my network, and ever since doing so all multicast discovery related applications have been snappy and instant  and arp caches on switches and routers have been kept current. This is an example of where you can tune a network to support the applications on it better..but yes just like any performance boost, you need the appropriate equipment .. Not manadataory it just increases reliability and responsiveness.. And no waiting for Apple AirPlay or UPnP apps to discover servers, players, streamers etc.

You are right my view is that some of us go to extraordinary lengths on dedicated mains spurs, equipment supports, acoustic room treatment, cable dressing, filtering etc, but we leave our audio networks and network applications perhaps looking like something out of a horror movie... I guess because most just can't see what is happening, but just experience the frustration when something doesn't work right.. Even temporarily... and having no idea why and then perhaps blaming the application.

Simon

Simon-in-Suffolk posted:

.............  however I run a querier on my network    ...............  audio networks and network applications perhaps looking like something out of a horror movie...

Simon,   I've been thinking about this on & off since someone I know passed away last year:  his wife could not work "his" significant AV set up (mind you it took me a while to figure it out) & she was almost the same for his ordinary run of the mill local (NAS) & internet streaming audio.  She is no dumbo, far from it, but has now downsized & has simple & basic TV & audio.  

Audio streaming in its various forms & the equipment involved - the stuff that most of us on the forum take as "normal" - I fear might have got to a point where many of the average public are losing interest in music replay because it is too complicated.  

Your comment re "..... however I run a querier on my network ....."  is beyond the average Jo Public in either ability or understanding &  underscores my point that what we have is too complicated for consumer use,  its not really plug & play.  

Mike-B posted:

Simon-in-Suffolk posted:

.............  however I run a querier on my network    ...............  audio networks and network applications perhaps looking like something out of a horror movie...

Simon,   I've been thinking about this on & off since someone I know passed away last year:  his wife could not work "his" significant AV set up (mind you it took me a while to figure it out) & she was almost the same for his ordinary run of the mill local (NAS) & internet streaming audio.  She is no dumbo, far from it, but has now downsized & has simple & basic TV & audio.  

Audio streaming in its various forms & the equipment involved - the stuff that most of us on the forum take as "normal" - I fear might have got to a point where many of the average public are losing interest in music replay because it is too complicated.  

Your comment re "..... however I run a querier on my network ....."  is beyond the average Jo Public in either ability or understanding &  underscores my point that what we have is too complicated for consumer use,  its not really plug & play.  

Mike, I agree this is a concern and those with limited technical knowledge (or the technophobe) will shy away from streaming in general. This of course is not helped by some dealers who are downright dismissive of this kind of consumer (not Naim dealers I hasten to add). I have mentioned a few times that dealers should have a simple step-by-step guide to setting up a music streaming LAN. It would obviously be preferable to simplify the gear and set up associated with our LANs but until that happens (if it can happen at all) then dealers (or Naim) could think about about supplying a standard pack of gear needed and set-up support to establish a LAN for the many out there who would benefit from it. This could include a 'survey' of the room to get equipment positioning and ethernet cable lengths sorted. The problem of course is that this is starting to sound expensive for the poor old consumer.

Something needs to be done though, either simplification or cost-effective support as Naim and other streaming system providers will find that the potential size of the streaming market is inevitably limited due to the technical barrier to entry for the consumer.