Gap issue of UQ2 front panel (panel not securely fixed to the UQ body)

Bouba, do you have a picture?  There should be a gap of a few mm between the front panel and the cover body. The fascia and the cover should not be fitted flush to one another.  I've tried to find a picture to show you.  This one is the best I can do.   Do you have something different?

Hi Bouba

I agree with Richard's comments. I have several pieces of Naim Classic equipment and they all have a uniform panel gap around the facia - seems normal and part of the design. The front panel may flex a little from the top if pulled gently but it's only a very slight movement in my experience. If it's not as described it may mean a trip back to the dealer as I certainly wouldn't contemplate taking the unit apart.

Hey Richard, thanks for the picture.

And yes I can confirm that I have the same thing on my unit as regarding the side of the front panel. However, the gap is way larger than that when looking at the top of the unit (not large enough to see through it though, but still) and even when compared to my dac V1, and the NAP100, I think my qute has a problem.

when looking at the top, I clearly see that the panel may be properly fixed on its lower part, but not so at its upper parts. Quite annoying as now I have the impress that some dust started to get just behind the display, probably because of that gap larger than normal.

Unfortunately, I did not have time yesterday to make some pics. I contacted the Naim dealer who kindly offered to check my qute2 and see what he can do.

I'm just wondering now if I spotted the right problem when I said that it's just because the bolts behind the panel were not fully tightened or if the issue is due to something else (I'm pretty maniac with my kit and it has never been moved around since first install) I already noticed something when i first unpacked it, but thought that was not a big deal. But now, I want it fixed as I'm worrying to see dust get into the unit.

Hey Ravenswood,

"The front panel may flex a little from the top if pulled gently but it's only a very slight movement in my experience"

See this is exactly what I meant, the panel flex from the top just too much to my taste. Not so with the DAC V1 and almost not at all with the NAP100, which made me think that the panel was not securely fixed as it is with the other 2 units. When I took a look at the lower side though, everything seems normal.

You know what, I think I will follow up you kind advices and get the unit back to the dealer, just to be sure I won't be doing anything wrong if attempting to open it myself and what if something else is not in order?

So I'll send it this evening when leaving the office, and let you know what the Naim dealer will say. Hope they' ll take great care of it 'cause otherwise the unit is in pristine condition and operates as intended and really enjoyed using it so far.

There's no fixing of the fascia to the top of the case/cover.  The fascia fixes to a slide-in U chassis.  The chassis slides into the sleeve case. Therefore the gap should be fairly even all the way around, although due to the U there may be a tiny bit of difference in gap between sides and top (side gaps should be the same).  If you're concerned, you should have your dealer look at it.

I've tried to search the 'net for a picture to show you what the slide in chassis of the UQ looks like.  I've found this small pic from Hifi.nl showing two units side by side at the Naim factory - one without the Tx and fascia by the look of it, probably awaiting their fitment judging by the fascia panels and Transformers sat beside.

Thanks for this very informative picture Richard, I see now exactly how the different parts assembles together. And I definitely prefer my dealer to open the unit if there is no fixing of the fascia to the top, as re-assembling both together could be more tricky than expected if I'm not an expert.

So I'll send the Unit tonight and I'll take some close up pics of the unit before packing it to show it to you.

I bought a 555PS and the front facia was not straight, so I asked for a replacement. There is no way you should be able to see inside the box. Getting it fixed is the right thing to do. 

I've had the fascia of a FlatCap XS replaced (bleeding Naim logo) and the new one leaves a small gap with the case. I can see some internal components when looking from a specific angle. I didn't notice this straight away and the warranty is now long gone, so I haven't bothered to deal with it. I suppose I cannot have this fixed now for free, so I was also wondering if it is easy to open up the FlatCap and fix it myself.

Any ideas on how the fascia is fitted/fixed in the case of XS?

I had that problem with a Headline; this was about a knob that tended to stick. The dealer got in touch with Naim and got the following reply, this might help the OP (or not...).

The only thing that can be adjusted is the front fascia.
If the cover is taken off, I believe there are two Allen head bolts on the inside face that can be loosened off and the fascia can be moved slightly in any direction.
It is our belief that the knob is catching on the inside wall of the fascia as opposed to the back of the fascia profile/back edge of the knob!!

Frenchnaim posted:

I had that problem with a Headline; this was about a knob that tended to stick. The dealer got in touch with Naim and got the following reply, this might help the OP (or not...).

The only thing that can be adjusted is the front fascia.
If the cover is taken off, I believe there are two Allen head bolts on the inside face that can be loosened off and the fascia can be moved slightly in any direction.
It is our belief that the knob is catching on the inside wall of the fascia as opposed to the back of the fascia profile/back edge of the knob!!

That isn't going to help here. Indeed, without taking full ESD precautions, as followed by a trained service person, damage to the UQ is likely if the cover is removed. 

Hey Guys,

I just sent the unit back to the national naim dealer yesterday, should arrived there tomorrow.

I had strong doubt yesterday while packing the unit, about that "too" flexible fasce plate. It seemed less worse than I initially thought. However, I can confirm again that the fasce plate has more gap than both the DAC V1 & NAP 100 I have at home. Despite that, I could not see through the gap though. But I definitely think the unit fasce plate is a little bit too loose.

So having doubts until yesterday evening (because I would hate the dealer's technicians do more harm than good if not taking some precautions as mentioned by Richard) I still decided to send it, just for my own tranquility

I have the same issue with the right side of my nap 150x. The gap on the right is much larger than the one on the left side, and if I push on it, it moves. Not like the left side, which is solid. I have never bothered to do anything with it. 

Not the same issue.  The facia on your NAP150x has loosened on the right side and needs to be aligned and carefully tightened.