Why Naim's failure to update firmware actually does matter....

hi everyone,

Brief update on listening. We've been listening to a new batch of release candidates, 2 of which show real promise at the present on the NDS in our listening room. We've decided to listen further to these this weekend ourselves and then see where we land after giving them a good stretch over lots of different music. We may be in a position to provide a candidate to the beta team. Just thought i'd keep you in the loop

Trevor

Sounds encouraging - how do you get on the beta team?

DUPREE posted:

I would like to be on the beta team if there is space. I have a 272 and a Muso QB, am an engineer and have a good amount of experience testing systems.
Bill

I've got a PhD in zoology and a food hygiene certificate and they accepted me.

I've got a cycling proficiency certificate somewhere...

Hungryhalibut posted

 

I've got a PhD in zoology and a food hygiene certificate and they accepted me.

Wasn't there something fishy about that?....

best

David

Hi,

Thought I would update on my Muso. Tested Tidal over the past two weeks and of the five days I have tried an extended listen I have not been able to listen to more than three tracks until it all falls apart with frequent drop outs. I am connecting using an extender to connect at moment. I connect my Linn DS in exactly the same way and I can listen fine for hours. The Muso streams radio fine and plays music from NAS perfect.  

I was considering going Naim Uniti but I am thinking maybe not now. I have discussed issue with my Naim dealer and they are saying never had problem before and have suggested I return Muso and they will test on their network.  I need to do some testing with Muso connected directly to Router I guess although if it works it tells me something but does not solve anything as I am never going to connect it directly.

Is there any ground for thinking Uniti experience might be different? Perhaps there is something in the Dorset air that is less refined than Wiltshire........

Clive B posted:

I've got a cycling proficiency certificate somewhere...

Yeah, but I have found my cycling proficiency certificate together with my 25m breast stroke so surely I am ahead in the queue. So let's not beta 'bout the bush (see what I did there), get me signed up.

They even let me in. And I'm no known for being argumentative AT ALL ;-) ;-)

Well, am smugly sticking to Spotify, iTunes and UPnP (AAC, FLAC and WAV) from my NAS to my never down Muso. The definition may be lacking but I always have music. Phil never answered my question on the reasons for the problem, which I conjectured it being on memory or pure data overload. Can't see how it can be either if I can hit my Muso over WiFi with WAV files with no problems at all. I will bet it's Tidal data packaging and APIs. Unless, of course, someone knows and wants to share the real answer. 

andarkian posted:

Well, am smugly sticking to Spotify, iTunes and UPnP (AAC, FLAC and WAV) from my NAS to my never down Muso. The definition may be lacking but I always have music. Phil never answered my question on the reasons for the problem, which I conjectured it being on memory or pure data overload. Can't see how it can be either if I can hit my Muso over WiFi with WAV files with no problems at all. I will bet it's Tidal data packaging and APIs. Unless, of course, someone knows and wants to share the real answer. 

As I understand it am I'm not a physicist or engineer, although I can cycle, the inherit issue was eddies in the time space continuum but the good news is they've eventually got him out. 

SJB

Sloop John B posted:

andarkian posted:

Well, am smugly sticking to Spotify, iTunes and UPnP (AAC, FLAC and WAV) from my NAS to my never down Muso. The definition may be lacking but I always have music. Phil never answered my question on the reasons for the problem, which I conjectured it being on memory or pure data overload. Can't see how it can be either if I can hit my Muso over WiFi with WAV files with no problems at all. I will bet it's Tidal data packaging and APIs. Unless, of course, someone knows and wants to share the real answer. 

As I understand it am I'm not a physicist or engineer, although I can cycle, the inherit issue was eddies in the time space continuum but the good news is they've eventually got him out. 

 

 

SJB

Yes, but what I don't understand is why all these Gremlins are called Eddy. Bit of a coincidence.

Boris786 posted:

Hi,

Thought I would update on my Muso. Tested Tidal over the past two weeks and of the five days I have tried an extended listen I have not been able to listen to more than three tracks until it all falls apart with frequent drop outs. I am connecting using an extender to connect at moment. I connect my Linn DS in exactly the same way and I can listen fine for hours. The Muso streams radio fine and plays music from NAS perfect.  

I was considering going Naim Uniti but I am thinking maybe not now. I have discussed issue with my Naim dealer and they are saying never had problem before and have suggested I return Muso and they will test on their network.  I need to do some testing with Muso connected directly to Router I guess although if it works it tells me something but does not solve anything as I am never going to connect it directly.

Is there any ground for thinking Uniti experience might be different? Perhaps there is something in the Dorset air that is less refined than Wiltshire........

Boris - my experience with a Unitlite, SU and Muso is that they all suffered bad Tidal drop outs.  All connected by wifi which streamed upnp / Spotify / etc no problem.  I could also run Tidal without dropouts through non-Naim streamer systems eg IPad, PC or via Bubble upnp.  Direct Ethernet connection made no difference.  

For me, something changed around 1-2 months ago and Tidal is now very much more reliable - no changes made to my system so the improvement must be at the ISP or Tidal end.  

Hi, I made a similar request a while ago, but just to update it....Is anyone out there using, or trying to use, a Naim streamer with Tidal WiFi, connected via a satellite broadband connection?

I am aware that the latency of a satellite service falls outside the tech spec for reliable service, I'd just like to discover if there are any other Naim users on the forum who have this same (ie satellite connection) issue. Or am I the only one?

Thanks.

Thanks Borders Nick,

Boris - that does not sound so good.  My dealer is saying the problem is probably the memory on the Muso. That would fit with a direct connection making no difference I guess although the problem is a bit more widespread than they believe it seems.

Of course if things have improved then it might just be my Muso I guess.

I will not comment on the prospect of a satellite connection working..........

With our Muso connected via Ethernet to the router, we suffered from plenty of annoying dropouts with Tidal, but perfect service with everything else. Odd. Given this was using a 75 Mbps low PDV link, this was....odd. Even odder was that I could kill the Ethernet and Tidal would play for several seconds suggesting that buffering should not be an issue...there's loads of data in there and depleting several seconds of buffer is not a PDV issue.  Even stranger was when I swapped the Muso to Wi-Fi - Bob's your Uncle no more dropouts.  Worked perfectly for weeks now.

hi all

update, we didn't like last weeks release so we are trying again on sound this weekend. Mu-so has been released into beta team.

Trevor

Trevor Wilson posted:

hi all

update, we didn't like last weeks release so we are trying again on sound this weekend. Mu-so has been released into beta team.

Trevor

Thank you Trevor -- very helpful to know what's going on, even if the message isn't the news we want to hear!

Thanks for update Trevor

An update from myself on Muso issue. Took Muso to dealer and connected up and it worked perfectly of course! He did however phone Naim and they subsequently informed me that there is a problem with the memory capacity on the Muso.

I am going to run through some stuff with Naim.

I will also take the Muso back to the dealer and use my tidal app and account and see if that makes a difference.

I have gone Naim with SuperNait as I like the sound paired with my Linn streamer (heresy). Not confident to go streamer route with Naim yet and at moment Linn seems to have edge in software although you will find plenty of Linn folk complaining about their apps. i think Linn benefit from a more open source philosophy.

Having once owning two linn streamers I deeply regret getting rid of them having moved to a new house. My NDS ,555dr just does not cut it for me at all, I would rather sacrifice a little sound quality for space optimisation software. Linn have it to a tee and getting the very best from any speakers that you should place in your living room. Every speaker can benefit with a little fine tuning within the environment that it's situated in. I would love to clean up the bloated bottom end on my system as it would open up my top end and improve timing no end. 

I understnd Naim have looked into it and feel that it took something away from the overall sound quality but I'm sure there could be a way to switch it off or have a choice of two downloads as sum of us don't have the luxury of a perfect room. 

Also why can't you adjust the gain of the tweeters , midrange and bass units independantly on a Muso ? Surly that would be easy to rite into the software after all it's a fully active crossover in there. The bass completely drowns out everything else, and the tweeters don't really sound like they have mush in the way of extension . 

Sorry for the rant chaps but I would love Naim to give some answers. 

hi, update again. i expect to release a beta into the beta team this weekend 

Trevor

This has now gone live for beta test team!

"I would rather sacrifice a little sound quality for space optimisation software."

Er.....