Experience thus far with new Virginmedia hub...

You are imagining it?

just a thought.

..........  question  .......... "disconnected router from the hub"          Why a router & a hub,  why have both,  

I thought the Virgin thing was both - "Getting WiFi, or ‘going wireless’ in your home is easy. All you need is our amazing Hub 3.0"   &  "Up to 200mb/s line speed & wifi around the home"

Err... it would help if you told us what your network topology is.

Without knowing what's connect to what, suggesting changes is rather hit and miss!

We have a Virgin hub thing, and its wireless is pretty useless. It's also very limited in the settings that can be changed. So we use ours in modem mode, and connect an Asus RT88U router to it: I bought the Asus by searching on the web and it seems to be recommended for use with cable modems.

I once tried virtually what Ken is doing, just to see if it worked. I turned off the router and modem just to check that I could still listen to music from NAS to streamer via the switch, which of course I could. It sounded no different whether the router was on or off and I'd suggest to you, Ken, that you are overanalysing things. 

They are more trouble than they are worth. Set it to 'modem only' mode and get a proper router. 

intothevoid posted:

They are more trouble than they are worth. Set it to 'modem only' mode and get a proper router. 

+1, just what I did, although the latest Superhub is much better and it is worth harassing them until they give you one if you have the older version

Hungryhalibut posted:

We have a Virgin hub thing, and its wireless is pretty useless. It's also very limited in the settings that can be changed. So we use ours in modem mode, and connect an Asus RT88U router to it: I bought the Asus by searching on the web and it seems to be recommended for use with cable modems.

The Hub is is modem only mode. and connected to a Draytek 2920N router which is connected to a netgear 108 switch to which all audio streaming devices are conected.

enjoy

ken

Mike-B posted:

..........  question  .......... "disconnected router from the hub"          Why a router & a hub,  why have both,  

I thought the Virgin thing was both - "Getting WiFi, or ‘going wireless’ in your home is easy. All you need is our amazing Hub 3.0"   &  "Up to 200mb/s line speed & wifi around the home"

what HH said Intothevoid said ...

enjoy

ken

garyi posted:

You are imagining it?

just a thought.

enjoy

ken

Hungryhalibut posted:

... I'd suggest to you, Ken, that you are overanalysing things. 

... i'm not  'analysing' anything, let alone 'overanalysing'... just 'listening'  i suspect the virgin hub is faulty as i dont even get anywhere near the speed they claim anyhow

enjoy

ken

Ken if your underspeed  problem is the same as the Virgin users I know around my village,  its the Virgin cable length and/or type.    

Have you checked the sonic bit suppressor on the router thingy? 

It might be electrical noise from the hub power supply if it is connected to the same ring main - try using a linear power supply or some kind of filter.

ken c posted:

Hungryhalibut posted:

... I'd suggest to you, Ken, that you are overanalysing things. 

... i'm not  'analysing' anything, let alone 'overanalysing'... just 'listening'  i suspect the virgin hub is faulty as i dont even get anywhere near the speed they claim anyhow

enjoy

ken

Ken, on the subject of speed I have been getting a monthly discount for over fourteen months now because my speed is around half of what I pay for.  Prior to that the speed was consistently excellent.  I'm advised by Virgin that it is an infrastructure problem and they tell me it will be fixed in three months (they've told me this about four times so far).  If it is really low don't put up with it.

Dozey posted:

It might be electrical noise from the hub power supply if it is connected to the same ring main - try using a linear power supply or some kind of filter.

Yup - the cheap and nasty power supplies in these things do have an audible impact. I have to live (for practicality) with my BT Home Hub permanently powered, but it does have a subtle audible impact on the sound of the system. So with your very sensitive and high resolution active system Ken; I'm not surprised you can 'hear' it.

John.

Bit of a stab in the dark, but could it be affecting grounding? With the hub connected, does flipping the floating/chassis switch on the NDS help?

Probably not, just a thought.

thanks very much guys! just spent an utterly frustrating few hours with Virginmedia technical support (after suffering the "for xxx press n"  buffer.

Turns out my hub is faulty (although initially they said all is OK till i dug my heels in) starting losing internet connection from mid-morning for no good reason.

an engineer is coming Monday.

I am actually thinking of asking them to revert by superhub to superhub 2.0. life's too short...

enjoy

ken

Mike-B posted:

Ken if your underspeed  problem is the same as the Virgin users I know around my village,  its the Virgin cable length and/or type.    

thanks  Mike, i will raise this issue with the engineer on Monday.

enjoy

ken

dayjay posted:

ken c posted:

Hungryhalibut posted:

... I'd suggest to you, Ken, that you are overanalysing things. 

... i'm not  'analysing' anything, let alone 'overanalysing'... just 'listening'  i suspect the virgin hub is faulty as i dont even get anywhere near the speed they claim anyhow

enjoy

ken

Ken, on the subject of speed I have been getting a monthly discount for over fourteen months now because my speed is around half of what I pay for.  Prior to that the speed was consistently excellent.  I'm advised by Virgin that it is an infrastructure problem and they tell me it will be fixed in three months (they've told me this about four times so far).  If it is really low don't put up with it.

i would definitely like to do this too. what did you do to initiate this 'not what it says on the tin" discount -- i definitely need that. you can mail me if thats better -- my email is in my profile -- you should be decode it.

many thanks and enjoy

ken

J.N. posted:

Dozey posted:

It might be electrical noise from the hub power supply if it is connected to the same ring main - try using a linear power supply or some kind of filter.

Yup - the cheap and nasty power supplies in these things do have an audible impact. I have to live (for practicality) with my BT Home Hub permanently powered, but it does have a subtle audible impact on the sound of the system. So with your very sensitive and high resolution active system Ken; I'm not surprised you can 'hear' it.

John.

actually wouldnt be surprised at all. i guess we are mad to think that ISPs would ever consider these kinds of issues... sigh...

tonite, for a bit of musical sanity, i will spend some quality time playing errhhhmmm,  good old vinyl on my trusty LP12...

enjoy

ken

andarkian posted:

Have you checked the sonic bit suppressor on the router thingy? 

sorry, i have no idea what this is...?

enjoy

ken

ken c posted:

dayjay posted:

ken c posted:

Hungryhalibut posted:

... I'd suggest to you, Ken, that you are overanalysing things. 

... i'm not  'analysing' anything, let alone 'overanalysing'... just 'listening'  i suspect the virgin hub is faulty as i dont even get anywhere near the speed they claim anyhow

enjoy

ken

Ken, on the subject of speed I have been getting a monthly discount for over fourteen months now because my speed is around half of what I pay for.  Prior to that the speed was consistently excellent.  I'm advised by Virgin that it is an infrastructure problem and they tell me it will be fixed in three months (they've told me this about four times so far).  If it is really low don't put up with it.

i would definitely like to do this too. what did you do to initiate this 'not what it says on the tin" discount -- i definitely need that. you can mail me if thats better -- my email is in my profile -- you should be decode it.

many thanks and enjoy

ken

I started off on their facebook page and complained and they passed me to customer support.  If you complain enough and explain that you are paying for something they are not capable of delivering they will provide you with a refund.  If you are getting nowhere phone them and say you are planning to leave, they will put you through to the loyalty team who are the only team who can give discounts.  Good luck!

thanks DayJay...

enjoy

ken

slightly off topi but related.

anyhow here using Sky Fibre care to share their views about quality of service and reliable speed and support? (or any other good broadband provider)

i am a little pissed off with Virginmedia right now...

enjoy

ken

I have the Sky fibre Internet and all the Sky packages. I have two boxes both Sky+ HD. The cable comes in to my lounge at one end of the house ie not the middle to be easily accessible for all my AV gear in one of my lounges. This means that I have had to install an extender up the stairs to reach all my bedrooms. This works effectively and has been in place for a number of years. 

Over  the years I have used both Sky and VIrgin and now have both their cables arriving at the same spot at the end of my house so I can change services as and when it suits me. Coincidentally, this week my neighbour pointed out that the cables entering my garden were sticking out of the ground. I phoned Sky who had an Openreach (BT) van down within the hour. As it happens, it was Virgin's cable but BT kindly buried them for me. If and when I go back to Virgin, which might be soonish, I will get them to do the job properly.

i haven't connected my PC via a cable to the router for a while but am generally getting download speeds of over 20 Mbps throughout just using wifi. With Virgin I could get up to 200 Mbps, at least to the router. As far as I can tell, one is no better than the other.