Experience thus far with new Virginmedia hub...

Posted by: ken c on 19 May 2016

ever since this was installed a few weeks ago, i had noticed some 'lightening' of sound from my system. it wasnt bad -- but not as good as remember. at that time i simply dismissed it as a 'mood' thing since  i had a bad cough and wasnt feeling well at all at the time.

i have turned the corner now and i am feeling a lot better. so today just thought i would try a few things in an attempt to maybe isolate the issue i simply disconnected router from the hub. the 'lightness'  vanished -- the 'weight' came back -- much more engaging.  hmmm...

now i need to determine whether its really the hub (top suspect right now) or another issue entirely -- the fact that i then didnt have internet means there was no internet traffice to my PC, which is connected to my router.

meantime, would welcome any thoughts...

enjoy

ken

Posted on: 24 May 2016 by ken c
Simon-in-Suffolk posted:

...... So you can setup your Superhub as a router, or I believe possibly as a modem. If it the latter then the Draytek can act as the router... But you need to set the Draytek WAN interface to talk to the Superhub modem... typically this is achieved by setting the inter working protocol as PPPoverEthernet on both the modem and router... 

The other option is to keep it simple and use the Superhub as router and wifi and perhaps use a simple unmanaged switch to connect everything and see if it all works...

Simon

you can set it up as either.  but modem mode is how i have always had it. because my router seems ill, now i am using the superhub in router mode -- that is how i can connect to the internet and work. speed when connected this way seems quite good.

I am considering your 'other option' also -- but as i say above -- my system is sounding very good right now, so i will only consider changing something when absolutely necessary for now -- like when i want to rip where the US would need the internet to lookup and ensure "bit perfect" rips.

enjoy

ken

Posted on: 24 May 2016 by Simon-in-Suffolk

If all ok and sounding good... Leave it well alone and enjoy your music 

Posted on: 24 May 2016 by David Hendon
Simon-in-Suffolk posted:

If all ok and sounding good... Leave it well alone and enjoy your music 

I have huge respect for Phil, but I agree with Simon here.  If the Superhub us working OK as a router, then I would try using just that for a while. My old VM cable modem was swapped for a Superhub2ac on Friday, much against my preference, but because VM said they weren't supporting my cable modem anymore and so far it has been fine, giving me great wifi coverage with two networks, one at 2.4 HHz and one at 5 GHz. I don't stream music from the Internet, but my home network with four Naim streamers, a Unitiseve and a NAS just works with DHCP and no fixed IP addresses. Mind you I do have Netgear switches everywhere......

best

David

Posted on: 24 May 2016 by ken c
David Hendon posted:
Simon-in-Suffolk posted:

If all ok and sounding good... Leave it well alone and enjoy your music 

I have huge respect for Phil, but I agree with Simon here.  If the Superhub us working OK as a router, then I would try using just that for a while. My old VM cable modem was swapped for a Superhub2ac on Friday, much against my preference, but because VM said they weren't supporting my cable modem anymore and so far it has been fine, giving me great wifi coverage with two networks, one at 2.4 HHz and one at 5 GHz. I don't stream music from the Internet, but my home network with four Naim streamers, a Unitiseve and a NAS just works with DHCP and no fixed IP addresses. Mind you I do have Netgear switches everywhere......

best

David

thanks David. the option to connect my switch to the superhub2 is likely to be my final configuration -- though, as i recall, the only reason i bought the Draytek was because the superhub1 never really worked well in a streaming environment -- poor wifi -- dropping connections etc. with advice from the forum, i got the separate router and put the superhub1 in modem mode, and connected all streaming devices to a Netgear 108 switch -- and this worked very well, till now with this 'upgrade' from VM. But that could be sheer coincidence -- perhaps my Draytek was on its way out, who knows....

enjoy

ken

Posted on: 24 May 2016 by David Hendon

So if this is a recent Superhub installation, it's probably a Superhub 2ac as that is what they are fitting now, except apparently it's Superhub 3 for new customers. VM told me, and googling it agrees with them, that the Superhub 2ac is pretty well sorted, so I think trying it without an external router is the way to try now. 

But one thing to think about is that if you have fixed your Naim IP addresses then they have to be in the sub-net of the router and you may need to change that, or change everything back to DHCP which is what I would do personally.

good luck anyway

 best

David

Posted on: 28 May 2016 by Mike-B
Mike-B posted:

I've got dear old BT,  love 'em or not, your choice.    ..............   I recently changed to BT Infinity-1 which is FTTC (fibre to the local cabinet & copper to my property)  The service is up to 52mb/s download & 10mb/s upload & I get 50mb/s & 8.5mb/s & better most all the time.   The router/hub is a small nice looking  single box with no spiky things sticking out & dual band 2.4GHz & 5GHz (which I've split to get two separate bands)    (Using inSSIDer to see signal strength) I get both bands all over the main house & although 5GHz drops off before 2.4GHz it's good for where I normally it & 2.4GHZ is good in the garage/workshop.  ............. whats not to like.   

Famous last words   .........  it all went tits up last week,  started losing wireless speeds on one or other or both bands. The fix was a hub restart & it would be OK for sometimes for 72 hours,  sometimes only a few hours.  Then last wednesday a restart did not help.  Meanwhile I had been web chatting, e-mailing & phone calling with BT Held Desk. Finally yesterday I spent about an hour over 2 phone calls with a BT Held Desk (Bangalore) techie person.  I had e-mailed him all my data log records & speed test graphics - he agreed it was a problem in the hub & ordered a replacement.  That was 15:40 yesterday;  this morning at 08:30 the replacement arrived & an hour later it was all up & running.  Unfortunately this new one is a Type-A & has a different 12v plug to the previous Type-B meaning the wire trunking had to be uninstalled (grr) to fit the new SMPS.   Its showing correct wireless speeds on both 2.4 & 5GHz bands around 50 to 51mb/s & seems a bit snappier with web page changes.  Other notes are it seems to be running slightly cooler & has allocated DHCP numbers sequentially (Type-B was random which was a bit odd),  but whatever.  I'm Impressed with the overnight replacement & the BT support (once I had been given access to a techie person)   ..............   however fingers will remain crossed for a few weeks.   

Posted on: 28 May 2016 by Bart

Mike is there any chance your wifi is running into interference with other home devices (microwave oven or wireless telephones, etc)?  Have you tried different wifi 'channels?'  Probably not helpful, but I thought of it so posted it.

Posted on: 28 May 2016 by Mike-B

Hi Bart,  thanks for the post,  but no chance of any of those & yes channel changes & a whole big bunch more (it actually has a pretty good auto channel selection prog that keeps it on the least populated section of the band - we only have a few neighbors that can been "seen" using my inSSIDer  .......  & I have 5GHz all to myself).  

 I diagnosed it as a hub defect & that was not too difficult,  the difficult part was convincing BT (the ISP) Helpdesk (screen script process readers)   but once I linked up with the techie guy it was straightforward.   The new hub arrived overnight & its now all working as it should, so back to mundane domestic & horticultural duties.  

Posted on: 28 May 2016 by ken c

well on my side, i am running VM Superhub2 in router mode, with DHCP enabled. my netgear switch is now connected to that, so neither Draytek nor Airport Express not used anymore. the installation now looks a LOT simpler.

so far so good. early one,  experienced a couple of silent gaps at the beginning of tracks -- but this hasnt happened lately so not bothered.

enjoy

ken

Posted on: 28 May 2016 by Mike-B
ken c posted:

well on my side, i am running VM Superhub2 in router mode, with DHCP enabled. my netgear switch is now connected to that, so neither Draytek nor Airport Express not used anymore. the installation now looks a LOT simpler.s

100%  ....  a lot to be said for K.I.S.  Ken  - add an extra "S" as appropriate  ....  

Your VM SH2 (& my BT HH5)  is a modem/router with dual band wifi,  why add more if the wifi goes everywhere that its needed.   

Posted on: 28 May 2016 by David Hendon

I agree with Mike-B. My VM upgrade of a Superhub 2ac is a week old and so far, fingers crossed, it hasn't missed a beat. The wifi range is better than my previous D-Link router and the 5GHz is awesome with150 MHz download on my iPhone SE. So before going to modem mode and an external router, I think it's well worth giving the built in router a try.

best

David

Posted on: 28 May 2016 by Bart
Mike-B posted:
ken c posted:

well on my side, i am running VM Superhub2 in router mode, with DHCP enabled. my netgear switch is now connected to that, so neither Draytek nor Airport Express not used anymore. the installation now looks a LOT simpler.s

100%  ....  a lot to be said for K.I.S.  Ken  - add an extra "S" as appropriate  ....  

Your VM SH2 (& my BT HH5)  is a modem/router with dual band wifi,  why add more if the wifi goes everywhere that its needed.   

I'm a bit in the middle.  My ISP's 'home hub' (modem/router) works fine, so I let it serve router duties.  I live in a tall narrow home, and wifi coverage is not great, so I disable wifi on that device and use 2 Airport Extremes -- one hard-wired to the switch that I connect to the router on the top floor, and one remote that I have in 'extend the wifi network' mode on the ground floor.  I get great, fast, wifi coverage throughout the home.

Posted on: 29 May 2016 by Simon-in-Suffolk

Bart, sounds a good solution you have there... and of course you use these  home network products  to provide  the performance you need, rather than the other way around.

Simon