Dead UnitiServes Society

Adam Zielinski posted:

Wugged Woy posted:

Adam Zielinski posted:

nigelb posted:

BTW Adam, this is my US's third visit to Naim HQ for treatment. Does the society recognise this as a milestone with possibly an award? Just asking.

Well Nigel - you're the Dean. I think we need to put down some guidelines for reaching certain milestones and the level of awards.

Some possible thresholds:

• At least 3 factory 'visits' for the same unit
• At least 3 new units in a 12 month period
• Etc etc

Sorry, fellow Warszawiak, but the above says everything.........

Yes and no...

If you count the number of forum members on this thread - the number is quite insignificant versus the number of US / HDX sold. 

 

You miss the point I was making. The above says everything to a prospective customer reading this thread.

nigelb posted:

Wugged Woy posted:

nigelb posted:

Wugged Woy posted:

Wow !!! Sorry Guys but.........If I was a prospective Naim buyer reading this thread, it would convince me to not go anywhere near Naim with a bargepole.......... 

I have owned many, many bits of Naim kit and they have all been bomb proof - with the exception of the good old UnitiServe. More a computer than a HiFi component and there in lies the problem. Hopefully Naim have learned a few lessons in how to build a computer (both hardware and software) with the launch of the Core.

Let's put this in perspective. Naim make incredibly reliable HiFi components. Computers, now that's a different story (to date anyway).

Hope I have cleared that one up.

Nigel, with respect, it's still a Naim product with a lovely Naim badge on the front. Prospective buyers can be shocked when reading such threads.

I have been a Naim user for 25 extremely happy years so have no axe to grind here ............/

I was making the point, if it wasn't already apparent, that these reliability issues are related to one specific model and not the brand. Any newbe who takes the time to read this and the many other threads on here will surely understand this.

No, not necessarily. A prospective customer can be put off by just one thread talking about what seems like a substantial problem with one item. A seed of doubt is planted and they may feel like looking elsewhere.

P.S. Yes, of course, my 25 year old Naim amps are a testament to Naim's fabulous reliability - but that's not the point.

Wugged Woy posted:

Adam Zielinski posted:

Wugged Woy posted:

Adam Zielinski posted:

nigelb posted:

BTW Adam, this is my US's third visit to Naim HQ for treatment. Does the society recognise this as a milestone with possibly an award? Just asking.

Well Nigel - you're the Dean. I think we need to put down some guidelines for reaching certain milestones and the level of awards.

Some possible thresholds:

• At least 3 factory 'visits' for the same unit
• At least 3 new units in a 12 month period
• Etc etc

Sorry, fellow Warszawiak, but the above says everything.........

Yes and no...

If you count the number of forum members on this thread - the number is quite insignificant versus the number of US / HDX sold. 

 

You miss the point I was making. The above says everything to a prospective customer reading this thread.

Why is it such a bad thing that prospective customers learn of a reliability issue with a particular model. It modifies expectations, informs and possibly avoids additional tales of woe. If a prospective buyer does their research properly they will know there are no reliability issues with Naim gear, except the US. Naim will be painfully aware of this also.

IMO, such reliability issues, though confined to a particular model, should never be swept under the carpet. With such an active forum, there is no chance of that anyway.

Wugged Woy posted:

Adam Zielinski posted:

Wugged Woy posted:

Adam Zielinski posted:

nigelb posted:

BTW Adam, this is my US's third visit to Naim HQ for treatment. Does the society recognise this as a milestone with possibly an award? Just asking.

Well Nigel - you're the Dean. I think we need to put down some guidelines for reaching certain milestones and the level of awards.

Some possible thresholds:

• At least 3 factory 'visits' for the same unit
• At least 3 new units in a 12 month period
• Etc etc

Sorry, fellow Warszawiak, but the above says everything.........

Yes and no...

If you count the number of forum members on this thread - the number is quite insignificant versus the number of US / HDX sold. 

 

You miss the point I was making. The above says everything to a prospective customer reading this thread.

Oh I understand perfectly well what you're saying. I just don't agree with you - that's all

Can you explain why, Adam, that prospective buyers may not find this

• At least 3 factory 'visits' for the same unit
• At least 3 new units in a 12 month period
• Etc etc

a bit 'off-putting' ?

I know this isn't actually politically correct............... 

I am holding on to several large pieces of wood as I write this ... my US has happily worked flawlessly from purchase 3 years ago other than going back to the dealer for firmware/software upgrade. I am therefore only an affiliate member

I also have the core lined up as a replacement when the US dies - don't think there is any point in trying for a trade-in, it will probably be peanuts.

I am not quite clear as to whether the core has the wifi remote like the other new bits - this might be a game changer if it did since, although the app is fine, hitting a button on a remote is more convenient for basic play/pause/skip functionality.

Allan

Wugged Woy posted:

Can you explain why, Adam, that prospective buyers may not find this

• At least 3 factory 'visits' for the same unit
• At least 3 new units in a 12 month period
• Etc etc

a bit 'off-putting' ?

I know this isn't actually politically correct............... 

Oh for goodness sake, it's called having a bit of fun. Prospective buyers SHOULD be made aware of the reliability issues with the US and Naim should rightfully be somewhat embarrassed by it. After all it costs us loyal Naimees quite a bit of money each time we send our US's to HQ for repair.

nigelb posted:

Wugged Woy posted:

Can you explain why, Adam, that prospective buyers may not find this

• At least 3 factory 'visits' for the same unit
• At least 3 new units in a 12 month period
• Etc etc

a bit 'off-putting' ?

I know this isn't actually politically correct............... 

Oh for goodness sake, it's called having a bit of fun. Prospective buyers SHOULD be made aware of the reliability issues with the US and Naim should rightfully be somewhat embarrassed by it. After all it costs us loyal Naimees quite a bit of money each time we send our US's to HQ for repair.

Here Nigel we are in total agreement. (Phew ! says Nigel). I was only pointing out the danger of bad PR for Naim. God forbid, I love Naim to bits.....

Nigel

+1

... and we are not Naim fanboys, much as we love much of what they have to offer - I don't like their speakers and turntables for example!

Allan

Bought a new QNAP 235a today to replace an aging Netgear NAS for my Unitiserve backup. Boy is this thing frustrating! I've never encountered something soooo confusing in my life. About to throne it out of the window. There rang over!

Allan Milne posted:

 

Nigel

+1

I don't like their speakers and turntables for example!

Allan

 

Their turntables are horrible, true. Worst I've ever heard. Please remind me, which particular turntable model you don't like the most ??............. erm ? ......

Wugged Woy posted:

nigelb posted:

Wugged Woy posted:

Can you explain why, Adam, that prospective buyers may not find this

• At least 3 factory 'visits' for the same unit
• At least 3 new units in a 12 month period
• Etc etc

a bit 'off-putting' ?

I know this isn't actually politically correct............... 

Oh for goodness sake, it's called having a bit of fun. Prospective buyers SHOULD be made aware of the reliability issues with the US and Naim should rightfully be somewhat embarrassed by it. After all it costs us loyal Naimees quite a bit of money each time we send our US's to HQ for repair.

Here Nigel we are in total agreement. (Phew ! says Nigel). I was only pointing out the danger of bad PR for Naim. God forbid, I love Naim to bits.....

In most instances you get the PR you deserve. Naim builds superb, reliable products and they rightly enjoy very good PR. But the UnitiServe is unusual. I am sure if you ask Naim themselves, they would admit the reliability of the US falls considerably below their normal high standards of all their other products. I also suspect Naim can't wait for the arrival of the Core as a replacement.

But I fully intend to tease Naim on here a bit about the US as it relaxes me having paid yet another repair bill.

Come on Naim, do a trade in deal of a US against a Core for all us loyal, long-suffering US owners. We deserve it! 

Shall we move on?

nigelb posted:

Wugged Woy posted:

nigelb posted:

Wugged Woy posted:

Can you explain why, Adam, that prospective buyers may not find this

• At least 3 factory 'visits' for the same unit
• At least 3 new units in a 12 month period
• Etc etc

a bit 'off-putting' ?

I know this isn't actually politically correct............... 

Oh for goodness sake, it's called having a bit of fun. Prospective buyers SHOULD be made aware of the reliability issues with the US and Naim should rightfully be somewhat embarrassed by it. After all it costs us loyal Naimees quite a bit of money each time we send our US's to HQ for repair.

Here Nigel we are in total agreement. (Phew ! says Nigel). I was only pointing out the danger of bad PR for Naim. God forbid, I love Naim to bits.....

In most instances you get the PR you deserve. Naim builds superb, reliable products and they rightly enjoy very good PR. But the UnitiServe is unusual. I am sure if you ask Naim themselves, they would admit the reliability of the US falls considerably below their normal high standards of all their other products. I also suspect Naim can't wait for the arrival of the Core as a replacement.

But I fully intend to tease Naim on here a bit about the US as it relaxes me having paid yet another repair bill.

Come on Naim, do a trade in deal of a US against a Core for all us loyal, long-suffering US owners. We deserve it! 

Shall we move on?

Bravo Nigel. Glad you can see that black PR ain't good and Naim should learn from this. Move on indeed. I actually fancy an Atom........ I am a poor wretched soul.... any chance of a small crust of bread, Guv. ?

WW - don't know what the TT name is ... it has, I am told, a big shiny circly thing with bright lights that I am presuming is where you put your vinyl on  

Ravenswood10 posted:

Bought a new QNAP 235a today to replace an aging Netgear NAS for my Unitiserve backup. Boy is this thing frustrating! I've never encountered something soooo confusing in my life. About to throne it out of the window. There rang over!

If you need help setting it up, do drop me a line - email is in my profile.

Adam

Allan Milne posted:

 

WW - don't know what the TT name is ... it has, I am told, a big shiny circly thing with bright lights that I am presuming is where you put your vinyl on  

 

Fantastic Allan! 

Allan Milne posted:

 

WW - don't know what the TT name is ... it has, I am told, a big shiny circly thing with bright lights that I am presuming is where you put your vinyl on  

 

With respect, I don't think Naim make them .................... Tell me if I am wrong...............

Oh, and TT's play rather large, round, black things, not small, round, shiny things.............

Wugged Woy posted:

Can you explain why, Adam, that prospective buyers may not find this

• At least 3 factory 'visits' for the same unit
• At least 3 new units in a 12 month period
• Etc etc

a bit 'off-putting' ?

I know this isn't actually politically correct............... 

I think I'm fairy intelligent - after all my IQ is around 70 so I get it...

It's a actually a very clever strategy from NAIM to allow this thread to continue. If they were to block it, this would be suspicious. This would imply there is something to hide.
But here we are very open about shortcomings of a particual product.
And hey - presto - it's now replaced by a much more reliable one - CORE. 
So in the eyes of a new customer what does that imply? Naim had a bad product. OK - strange. But that's OK - they've just replaced it with a new one, on a new platform. So presumably this will work well.

Am I really the only one to see this?

Adam Zielinski posted:

Allan Milne posted:

 

WW - don't know what the TT name is ... it has, I am told, a big shiny circly thing with bright lights that I am presuming is where you put your vinyl on  

 

Fantastic Allan! 

Unfortunately, he isn't trying to be funny....

Wugged Woy posted:

Adam Zielinski posted:

Allan Milne posted:

 

WW - don't know what the TT name is ... it has, I am told, a big shiny circly thing with bright lights that I am presuming is where you put your vinyl on  

 

Fantastic Allan! 

Unfortunately, he isn't trying to be funny....

He is actually -  Allan is blind you see, so he cannot possibly see his turntable.

Ravenswood10 posted:

Hi Adam

Thanks for the offer. It's certainly not intuitive for sure - unless I'm missing something!

Mark

Sent from my iPad

> On 18 Nov 2016, at 9:06 pm, Naim Audio Forums <alerts@hoop.la> wrote:
>

I have a manual from Naim on how to set UnitiServe with a QNAP. I can email it over.

Adam Zielinski posted:

Wugged Woy posted:

Can you explain why, Adam, that prospective buyers may not find this

• At least 3 factory 'visits' for the same unit
• At least 3 new units in a 12 month period
• Etc etc

a bit 'off-putting' ?

I know this isn't actually politically correct............... 

I think I'm fairy intelligent - after all my IQ is around 70 so I get it...

It's a actually a very clever strategy from NAIM to allow this thread to continue. If they were to block it, this would be suspicious. This would imply there is something to hide.
But here we are very open about shortcomings of a particual product.
And hey - presto - it's now replaced by a much more reliable one - CORE. 
So in the eyes of a new customer what does that imply? Naim had a bad product. OK - strange. But that's OK - they've just replaced it with a new one, on a new platform. So presumably this will work well.

Am I really the only one to see this?

Erm, yes.

Don't think of changing your day job..... 

Unfortunately the last two pages of the thread have been plagued by us having our Naim hats on and not our 'Prospective buyer' hats on. If we had the latter, I think we would all agree that a thread with such negative comments about a Naim product is really bad PR. And we would stop trying to be dismissive of others (erm, that means me  !! ).

Naim users bitching about Naim products, like yourselves,  is bad PR. 

P.S. Don't trust me, my IQ is on par with my pet Spaniel bitch, Bindy, and there ain't much between her ears except what Sir James Dewar discovered.

Adam Zielinski posted:

Wugged Woy posted:

Adam Zielinski posted:

Allan Milne posted:

 

WW - don't know what the TT name is ... it has, I am told, a big shiny circly thing with bright lights that I am presuming is where you put your vinyl on  

 

Fantastic Allan! 

Unfortunately, he isn't trying to be funny....

He is actually -  Allan is blind you see, so he cannot possibly see his turntable.

But he knows the terminology. And the difference between a 12 inch vinyl and a CD. 

Adam Zielinski posted:

Wugged Woy posted:

Adam Zielinski posted:

Allan Milne posted:

 

WW - don't know what the TT name is ... it has, I am told, a big shiny circly thing with bright lights that I am presuming is where you put your vinyl on  

 

Fantastic Allan! 

Unfortunately, he isn't trying to be funny....

He is actually -  Allan is blind you see, so he cannot possibly see his turntable.

Well,  if he was trying to be funny, then firstly, it can't be so when the other poster doesn't know the physical problem  (or is it supposedly an 'in joke' amongst the gang that know? )

or secondly, others in the know, like yourself, think it's funny because fun is taken out of those not ''in the know'' 

I worry about the way this forum is going.