Home Insulation Grant Cold Calls

Posted by: Dungassin on 14 July 2011

Today I have had the usual run of cold calls from various companies.  At about 4.30pm I get yet another cold call, this one from what sounded like an Indian based called centre.  As usual, I was in the loo!  I was asked how long since my home insulation was installed etc.  I asked what organisation he was from (couldn't understand what he replied), but apparently they are doing it at our government's instigation.  I cut the caller (who's English was far from perfect) off and replied that our house is fully double glazed, cavity wall insulated, and that the loft has the usual insulation and is FLOORED, hence not suitable for further insulation.  I then proceeded to say that I get this same call almost every week, and always give the same reply.  The call was abruptly cut off.  I had not raised my voice or used abusive language, although I am sure my exasperation was quite clear from my tone.

 

2 minutes later I received a call from another Indian sounding voice purporting to be the first caller's supervisor, saying that I had been abusive to their operator (I hadn't).  He wouldn't stop speaking to let me get my side in, informing me that the calls were recorded etc etc, and after 5 minutes I put the phone down having had enough.

 

If this is a genuine government initiative, why don't they keep records of who has been contacted already?  As far as I know it is not COMPULSORY to upgrade home insulation.  If I thought my insulation was inadequate I would have done something about it myself - and did, when we moved in here.

 

Seriously thinking about contacting my local MP to complain.  

Posted on: 14 July 2011 by Alamanka

Apparently you still lack insulation against cold calls.

Posted on: 14 July 2011 by Dungassin
Originally Posted by Alamanka:

Apparently you still lack insulation against cold calls.

  Seems so.

 

I'm pretty sure this is yet another scam, but I've emailed my MP just in case its true, to indicate my disapproval of such work being moved overseas.

Posted on: 14 July 2011 by Redmires

If you get so many cold calls you should register with the TPS

 

http://www.mpsonline.org.uk/tps/

 

It has cut down the number of cold calls to my place but even so, I do get the odd one slipping through to which I ask for their name and inform them that I will report them to the TPS. Either that, or I say I will get the householder then leave them hanging on the phone until they get bored and ring off.

Posted on: 14 July 2011 by Dungassin

We are registered with TPS, but the calls have gradually crept back up.

Posted on: 15 July 2011 by naim_nymph

The only times i get cold called (about once every other month) all i hear is a very irritating recording of someone speaking, so I don’t have the opportunity to say anything back to them, I always consider them scam calls, and a violation to my privacy (and not to mention waking me up while sleeping off the night-shift). All I can do is put the phone down and go back to bed.

 

But if you can actually talk to a cold caller, you should tell them as soon as possible you’ve totally uninterested and request they remove your number from their list, and don’t ring back again, thank you, Good Bye.

 

Apparently they are legally obligated to remove your number from their list if you request this.

Any further calling from them should be considered harassment and reported, although I don’t know who to… Phone company? trading standards?

 

Debs

Posted on: 15 July 2011 by JamieL_v2

I am registered with the TPS, I still get plenty of cold calls. In the past I have told them I am registered, and usually during my reply they hang up.

 

I am also getting the accident texts as reported on Panorama regularly. I have got one insulation call this week, my first. Windows are common.

 

I have decided to take a different tack. If they can not speak English, then I have just started hanging up. If they are local, I am going to say I am interested in them coming and quoting, and then I can waste their time in the way they are doing mine.

 

I have replied Yes to the last two accident texts. I got a call when I had poor reception yesterday that I suspect was a follow up. If they can get through I will suggest they watch last weeks Panorama on I-Player, and if it is from a solicitor I will say that I would not use the services of someone who employs someone else to break the law on their behalf.

 

I doubt there is much you can do about foreign cold calls,but if someone rang me back to tell me off for telling their operator off for breaking the law in the first place, I would have up immediately. And if they tried again, I would take it up with my phone provider.

 

From what Panorama said, it seems that cold calling is probably illegal.

Posted on: 15 July 2011 by Mike-B

I'm registered with TPS,  problem is it does not work with "public service" & "survey" calls,  plus those calls with far east accents

 

I had 3 insulation grant calls in about 2 hours a few weeks ago

Problem was all were Friday evening & it disturbs whatever you're doing & that is the one single thing that pisses me off most.  

Scary thing is they appear to know more about your status than I am comfortable with.

I just said no I am fully insulated & do not qualify, which is correct,  then hit the OFF button.

 

 

 

Posted on: 15 July 2011 by John James

I had a similar call a couple of days ago about loft insulation I am guessing from an Indian call centre, despite being ex directory and registered with the TPS. Once I worked out what he was talking about as the phone line was very muffled, and explained that I didn't want loft insulation, or cavity wall insulation, he then asked if I had ever been sold premium protection insurance!

 

The following day I had a call, again sounding like it came from an Indian call centre, asking if I would take a survey which would only take a minute.

Posted on: 15 July 2011 by Gale 401

Halow is vat mistar Davis?

Posted on: 16 July 2011 by Richard S

Jerry Seinfeld covered this extremely well;

 

Jerry Seinfeld: This isn't a good time.
Telemarketer: When would be a good time to call back, sir?
Seinfeld: I have an idea, why don't you give me your home number and I'll call you back later?
Telemarketer: Umm, we're not allowed to do that.
Seinfeld: Oh, I guess because you don't want strangers calling you at home?
Telemarketer: Umm, yes.
Seinfeld: Well, now you know how I feel.
[hangs up the phone]

Posted on: 16 July 2011 by Dungassin
Originally Posted by Mike-B:

I'm registered with TPS,  problem is it does not work with "public service" & "survey" calls,  plus those calls with far east accents

 

I had 3 insulation grant calls in about 2 hours a few weeks ago

Problem was all were Friday evening & it disturbs whatever you're doing & that is the one single thing that pisses me off most.  

Scary thing is they appear to know more about your status than I am comfortable with.

I just said no I am fully insulated & do not qualify, which is correct,  then hit the OFF button.

  

This sounds very similar to my experience.  TPS reduced the call frequency for a while, but, as I said, it has slowly increased again.   Still seething (a lttle bit) at being referred to as "abusive" ...

Posted on: 16 July 2011 by JamieL_v2

Another one I thought of, but haven't used yet. When they ask who you are, say 'Is that the hospital, is my daughter OK?'

 

If they try and do anything other than apologise tell them you are waiting to hear how your babies surgery went, and if she survived, and they are blocking the line.

 

I'll let you know how that one goes.

 

As an aside, I have been told telling door to door Jehova's Witness' that you are Jewish gets rid of them really quickly. Has anyone tried that?

Posted on: 16 July 2011 by Hook
Originally Posted by Dungassin:

       

         Still seething (a lttle bit) at being referred to as "abusive" ...








Hi Dungassin -

Guilt trip as sales tactic?  Maybe once in a while, a person they call back feels the need to apologize.....by buying some insulation.

Hook
Posted on: 16 July 2011 by Jim Lawson

"Apparently you still lack insulation against cold calls."

 

Excellent!

Posted on: 17 July 2011 by Gale 401
Originally Posted by JamieL_v2:

Another one I thought of, but haven't used yet. When they ask who you are, say 'Is that the hospital, is my daughter OK?'

 

If they try and do anything other than apologise tell them you are waiting to hear how your babies surgery went, and if she survived, and they are blocking the line.

 

I'll let you know how that one goes.

 

As an aside, I have been told telling door to door Jehova's Witness' that you are Jewish gets rid of them really quickly. Has anyone tried that?

Jamie,

Just put a give blood sticker on your door.

JW's wont knock then

Posted on: 17 July 2011 by Dungassin
Originally Posted by JamieL_v2:

As an aside, I have been told telling door to door Jehova's Witness' that you are Jewish gets rid of them really quickly. Has anyone tried that?

I usually tell them (very politely), that I am an atheist, a doctor, and have frequently ordered blood transfusions.  I also tell them they are completely misreading part of their bible.They usually disappear very quickly.