Muso gone from my "rooms"

Have you tried rebooting your router?

best

David

Nope. Do you think that would help... even though all other devices running off it are working fine?

Reboot the device you are using as a controller (iPad?) and/or delete and reload the app. Should work fine then. And yes rebooting the router can often fix just about all woes - just be sure to alert the rest of the family first! 

I will try deleting the app from my iPad as a first step, and if that doesn't work then will reboot the router :-)

if problem is solved - great. 
If not let me know - I will try to guide you step by step.

Just to check - have you changed / added any components on your network recently? 

You almost never need to delete the Naim app. Closing it and restarting is enough.

And yes rebooting the router often helps. Even if everything else is working on the network, clearly your Naim app isn't finding your Muso and the router is the meeting place, so to speak.

best

David

Sorry to bang on about this but I had loads of similar problems until I replaced my Netgear Modem/Router with a Draytek business version and everything was wired then. The Mu-so or the SU would just vanish from rooms (radio still working) and not appear again until later. When I got the Mu-so Qb (which is wireless) I had some problems early on where it would vanish from the App for 10 minutes or so soon (but not immediately) after I had moved it to another room but that seems to have mostly settled.

Zipperheadbanjo posted:

I will try deleting the app from my iPad as a first step, and if that doesn't work then will reboot the router :-)

You sound a little nervous of router booting Zipper... don't be. As long as you can find the mains switch and count to ten, you have the necessary qualifications to perform this task.

Turn off the mains supply with the switch and count to ten.  One of two things will happen... either your missus will start screaming at you, or she won't (it all depends on whether she was at a crucial point in her online gaming).  Either way, turn the mains back on.   Then, if you heard screaming, you need to exit the house by the nearest door, otherwise just make yourself a drink and wait a couple of minutes for the router to stabilise and retry the Naim app. 

You can count on this advice because I'm a long time IT support guy... this is a tried and tested way of doing this router rebooting stuff.

Roger

PS - it's the way we used to do it when I worked in a large call centre... you pretty much always heard screaming in those days.

Turn it off and then on again, that's what most helpdesks say - but it usually works! It seems that networks get in a muddle sometimes and just need to start again. The best thing we did recently is to get an Apple AirPort Extreme to replace an Asus and we have had far fewer problems. We need something that links to the Virgin cable via their hub, which limits things somewhat, but the Extreme is very good. No flashing lights either, just a small white column. 

We do get criticized for daring to suggest this and get told that we're just trying to 'shift blame' but if we see an "it used to work but isn't now" complaint then almost without exception it's an underlying network issue caused by unstable hardware - and generally it's one of two things...

We have found in testing that a lot of the ISP supplied routers simply end up dropping data for no obvious reason and a simple reboot will generally clear their addled brains ... similarly although we try to encourage people not to use Ethernet Over Mains devices they do get used and we often find that they can be a similar cause of issues and much to peoples distress the first thing I ask whenever we have a network problem reported and there are any EOM devices in the network is that the kit is connected up using an Ethernet cable just to remove the EOM devices out of the equation.

If you find that rebooting the router makes autodiscovery pick up your devices again then it's very likely that you'll have the same issue again and if that bothers you (IMO it should) then you really should look at fixing the problem rather than just accepting that you sometimes need to reboot your router and maybe consider dropping a decent cable router "inside" your ISP supplied one. (This is my preferred fix as then the ISP will still support you as their router is still in place whereas if you remove their router and replace it with your own then you tend to end up on your own if you have issues with your internet connection.) 

I did a little 'how to' document for setting up a Linksys EA7500 cable router inside an existing ISP supplied router (other Linksys EA series routers should be pretty much the same setup) so in case that's helpful I'll add it here as an attachment...

Phil

The iPad reinstall and router reboot didn't work. It's probably a mystery network issue (not the first time it's happened).

I'll probably pick up an AirPort Extreme and go wired... Have used that solution to positive effect in my previous home.

Will get to this at some point this week and report back :-)

Zipperheadbanjo posted:

The iPad reinstall and router reboot didn't work. It's probably a mystery network issue (not the first time it's happened).

I'll probably pick up an AirPort Extreme and go wired... Have used that solution to positive effect in my previous home.

Will get to this at some point this week and report back :-)

Would be interested to know if anyone else has found issues with the WiFi performance on the current "tower" style AirPort Extremes ... I have one that I got to replace my older "pancake" style Extreme a couple of years ago and found that the WiFi range on it was nowhere near as good and WiFi was decidedly flaky with non-Apple / Windows devices. I shoved it back in the box and I think it's still in my "bits to use to help out friends' crate.

Phil

Phil Harris posted:

Zipperheadbanjo posted:

The iPad reinstall and router reboot didn't work. It's probably a mystery network issue (not the first time it's happened).

I'll probably pick up an AirPort Extreme and go wired... Have used that solution to positive effect in my previous home.

Will get to this at some point this week and report back :-)

Would be interested to know if anyone else has found issues with the WiFi performance on the current "tower" style AirPort Extremes ... I have one that I got to replace my older "pancake" style Extreme a couple of years ago and found that the WiFi range on it was nowhere near as good and WiFi was decidedly flaky with non-Apple / Windows devices. I shoved it back in the box and I think it's still in my "bits to use to help out friends' crate.

Phil

When my 'Pancake' Airport Extreme died (through no fault of its own) I replaced it with a new style one, and haven't had any trouble with it. On the whole I'd say it's more robust than the old one.

I too find the new tower version an improvement. 

The range and connection speed is up on the old model. Like it so much, that I now use a second one as an extender. 

Maybe just mine then... :-)

Phil

Phil

i bought a current type AirPort Extreme to use instead of the D-Link router that VM had supplied me with and I only used it for an hour or so because I found the range of both 2.4 GHz and 5 GHz was bad and the data throughput at 5 GHz was terrible, a few Mbps only, into my iPad Air even when the iPad and router were right next to each other. So I too put it aside.

VM subsequently changed my cable modem and router for a Superhub 2ac and that works fine. The same iPad Air gives me about 150 Mbps when using the 5 GHz wifi and the range is fine.

i do though connect all the wired connections via Netgear switches with a single cat 5 cable back to the Superhub. But I notice that my Lenovo laptop only gives me about 80 Mbps like that whereas if I plug it's cable into another port on the Superhub, I get near enough 200 Mbps which is what VM aim to supply on their "up to 200" tariff.

And I use another AirPort Extreme in WAP mode to supply wifi in my daughter's home office, but I found that simply wasn't willing to work at all with 75m of cat 6 connecting back to her BT hub. In that installation I had to resort to using Ethernet over power adaptors.

So actually my own experience of current Apple Airport Extremes is not at all happy and I don't recommend them to others, although I know some forum members have had more luck with them.

best

David

David Hendon posted:

Phil

i bought a current type AirPort Extreme to use instead of the D-Link router that VM had supplied me with and I only used it for an hour or so because I found the range of both 2.4 GHz and 5 GHz was bad and the data throughput at 5 GHz was terrible, a few Mbps only, into my iPad Air even when the iPad and router were right next to each other. So I too put it aside.

VM subsequently changed my cable modem and router for a Superhub 2ac and that works fine. The same iPad Air gives me about 150 Mbps when using the 5 GHz wifi and the range is fine.

i do though connect all the wired connections via Netgear switches with a single cat 5 cable back to the Superhub. But I notice that my Lenovo laptop only gives me about 80 Mbps like that whereas if I plug it's cable into another port on the Superhub, I get near enough 200 Mbps which is what VM aim to supply on their "up to 200" tariff.

And I use another AirPort Extreme in WAP mode to supply wifi in my daughter's home office, but I found that simply wasn't willing to work at all with 75m of cat 6 connecting back to her BT hub. In that installation I had to resort to using Ethernet over power adaptors.

So actually my own experience of current Apple Airport Extremes is not at all happy and I don't recommend them to others, although I know some forum members have had more luck with them.

best

David

That sounds like my experience ... My 'flat' AirPort express kicks my AirPort Extreme into a cocked hat for WiFi performance in comparison.

Phil 

Well getting a 'link' speed of 1.3Gbps on my AirPort TimeCapsule and iMac - on 802.11ac with a noise level of -92dBm. This same device beams around the house on 2.4 and 5 GHz bands - and my iPads and iPhones seem to work perfectly well with the Naim app and streaming. We recommend these devices to friends and family and have not had a bad personal experience yet.... but I guess there will always be a first... 

I tried one more router reboot, and everything is connected and working once again. Will hold off for now on a wired solution.