Could someone at Naim pls. tell Hoop.la to stop messing up the forum...

I'm relativrely new to the forum and on the whole it is OK. Not the smoothest site I use but there are worse, far worse like a psytrance site I've been on for the first tme in a few years.

As others have said the layout doesn't use the space efficiently and makes the forum look poorly presented  

The lack of post-editing after a certain time-out is a bit of a nuisance

The drip effect changes are indeed like a UI assult course, better surely to introduce changes several at a time like in software development as a minor release. Today again something has changed; recent topics now displays the thread start time and date rather than the last post time and date.,

There doesn;t appeear to be  Subscribed threads / Watched threads or My threads button. Would be nice not to post several threads on the same subject but finding existing threads is a pain.

I unsubscribed from a thread "what are you listening to now", have replied since and have automatically been resubscribed, the unsubscribe isn't latching. 

Subscribed thread notifications are subject Reply by<name> to <thread name>. If one is looking for threads in one's mailbox it is easier to find if one sorts them by the subject "reply to <thread name> by <name>

I [try to] use this because the the search faclity defaults to sort by relevance and drags up very old threads as results.

There is mangled text (like that of a non machine-readable bot filter)  over one or two of the fields in the advanced search

It would be useful to post pictures from one's computer as well as from a URL.

A couple of choices of skin would not just be cosmetically nice to have, the inclusion of a dark skin would be easier on the eyes, particularly us older users with visual artefacts like floaters  The skin for the browser UI for the Qute, which is dark brushed metal effect could be adapted and have the added function of carrying over some corpororate identity. Still, the current skin is better than plain white

If this is indeed a beta test release or something of that manner it might be better for hoopla to provide a webform link to report issues in a consistent manner with the usual software fault repair fields date time, criticality, build, preconditions, what the user tried to do, post conditions etc . 

One of my other forums has just migrated to a new platform  Xenforo. It's rather nice.  

Jonmark,

To answer your specific questions:-

Mouse-over problem occurs on each and every page and each and every topic that I have viewd - which is about a dozen different topics.

I'm not sure what is meant by "plug-ins" installed in the browser. I don't think I have any, but I have things like Java, Adobi and Flash and I imagine other programmes that some websites require to be installed.

The browser security setting is Medium-high.

On 9th August (see above) I posted that I changed my router (from a D-Link to a Thomson) and that is when I started to experience the mouse-over problem. My ISP is Waitrose.com who I think are now part of the BT organisation. They had supplied the D-Link about 3 years ago. Waitrose supplied the Thomson in August to replace the D-Link when I reported intermittent loss of internet access. I didn't knowingly change any settings when I installed the new router, but I guess that its possible that some changes were made automatically.

Since installing the Thomson router, none of the other websites that I visit (eg Pink fish) has shown any problems (like Naim, they didn't have any problems before).

Thanks for trying to help

Cheers

Don

Hi,

I can only see text when i hover over post reply box

Don,

It appears i'm having the same problems as you. I have not changed anything - nothing. These issues have happenend sometime this week, before everything seemed fine. All other fora is fine.

regards, Steve

Jonmark, is Hoop.la going to announce a merger? Are there any issues concerning funding your R&D?

Dave

To check plug ins or rather add-ons go to Menu > Tools > Manage add ons. One can select the text and copy but the text might be a few screen heights.

Jonmark,

All of the issues mentioned in this thread still persist, nothing has changed since you guys carried out the downgrade. No ifs and buts, all issues mentioned here apply, each and every time on every page and every thread.

Fyi, I am using:

IE vs. 7.0.5730.13

Windows XP Professional, vs. 2002, service pack 3

McAfee vs. 4.0.0.1494

Bottom line is, it was all well and good on all versions of IE before you guys carried out the downgrade around about 20 July.

Not having any issues on Safari or Firefox, other than pages being too narrow and space being used inefficiently, but these are minor issues in comparison to the mess it's in on IE.

Thanks

tp

Hey TP,

To be clear, the changes that we made to the HTML and CSS for the site were a considerable upgrade in standards and conventions.  All of which allow site administrators to have vastly more control over the appearance of their site and how elements are laid out.  Unfortunately these changes required us to drop support for IE7, due to the way that IE7 handles rendering the box model layouts, and specifically its lack of support for display: table | table-cell | table-row.

The narrow presentation is going to be addressed in the next release (tentatively due out mid to late Sept).  We are going to be adding a option that will allow site administrators to move the author information above the message body.  Thus giving the pixel space that the author information is taking up back to the message.  Though again, this is a configuration option that will be available in the next release and I cannot say whether Naim will enable it or not.

I am posting this reply in the latest version of IE9 on Windows 7, again with no problems.  This is the fifth windows machine that I have tested the application on, all without issue or incidence.  I fully appreciate how frustrating these issues can be for you, and I am diligently trying to reproduce the problem so that I can resolve it.  Everyone's help here is fantastic and exactly what we are going to need in order to track this issue down.  Until we can reproduce the issue there is not much we can do to solve the problem.  I am working on some other, out of the box, ideas that may help us track the problem down, but I need to work through some of the aspects of these before I ask for help testing.

Time for me to get in my car and drive to Canada to see my wife.  Have a great weekend. I will be checking back on this thread periodically to see if anyone has questions or any ideas as to what is causing this problem.

Cheers,

Jonmark

Well, l have the latest version of IE9 on windows 7 and all is not well.  I've been right through everything and it appears it's this forum is the problem.  Everyone else can't be wrong, so , i don't hope much hope just yet.

Everywhere else i visit works perfect.

regards, Steve

The new topic box works fine.  The slide show on the main website sometimes works or is just a blank box.

In fact everything works fine apart from the text on each individual thread where you can no longer quote, edit ect...the most important bit in my view. If you go to place the cursor over the text as if to quote or whatever, all is gone.

All the main titles are fine in each room is fine.

Something isn't right.

My laptop and everything in it works perfect.

regards,

steve

Jonmark, sorry for the sarcasm. It's nice to see your involvement here, and your presence and openness is really appreciated, it's reassuring to know that you are working diligently to make this a better forum.

Dave

Hello All,

Dave,

I am glad to try and help, I just wish we could figure out what is happening.

Stephen,

I understand that you are frustrated and no one is saying that you are not having a problem with the presentation of the forums.  The issue is that anyone who can actually do something about it cannot reproduce the problem.  Until we can reproduce the issue we will keep having to try attacking it from different angles until something comes to light.

Thanks,

Jonmark

+1

What Dave says.

Thankyou Jonmark !

 sorry to drip on.. ..

regards,

Steve

Jonmark,

I have just done the following in IE8

• Tools/Compatibility View

I noticed that "Compatibility View had a "tick" mark beside it

So I "clicked on "Compatibility View" and.....................HEY PRESTO

• Text now appears side-by-side with the Avatar
• Mouse-over problen has been overcome
• The icons such as "quotes" and "Reports Posts" etc appear in each post

I then re-clicked Tools/Compatibility View (there was no "tick" beside the "compatibility view" at this point) and...............HEY PRESTO............the mouse-over problem etc re-appeared.

So I have clicked the "Compatibility View" to ensure there is no "tick" against it and the problem seems to be solved (at least for me, at present)

I will see what happens over the next few days in case this is something that spontaneously reverts.

Hope this is helpful

Cheers

Don

PS. I an also edit posts again.

Ignore and PM functions would be useful.

+1 on ignore function.

Pretty sure PM function will never be had.

Ok, when I first noticed that the "new" button next to each thread was broken again, I filed it under "minor annoyance".

But after spending an hour catching up on threads this morning, it is really bugging me to have to "new" to the last post in each thread, and then scroll backwards trying to figure out the last post I actually saw.

As I said earlier, this has worked and then been broken again multiple times (at least for me).  Why is that so?   Why is it a crap shoot at every Hoopla update whether or not this feature works?  Would it be possible to add it to the list of things that gets tested before updates are released?   Does such a list exist?   Do you guys do *any* QA testing before releasing new code??

Sorry to be so direct Jonmark, but my history of trying to use your Hoopla technology has been extremely frustrating.  I am very glad that you have finally chosen to directly engage the user community here, but hopefully you understand how stuff like this puts a negative spin on trying to use this forum.   Has Hoopla ever thought of engaging their user communities for beta testing?   Given the amount of new bugs and useless features (eg, the calendar) that seem to show up with each new release, it seems like it would be a pretty easy way for you guys to finally introduce some quality control.

By the way, the "new" button is broken not only on my iPad (Safari), but also on my Mac (Firefox) and PC laptop (Firefox), so I doubt this is browser-specific.

Thanks.

Hook

Yay!!  Cheers Don!!  Done the same as you, all seems to be back as normal.

I apologise Jonmark, for the direct and seemingly negative posts, a positive one at last.

regards,

Steve

Hey Guys,

Looks like you tracked this down finally for IE8 and later.  W00t!

I have always taken your comments on this thread with a grain of salt, focusing on the bits of information that might help track down the problem.  Whenever anyone gets emotionally involved with something (like a community) its difficult to divorce those emotions when things go wrong.  We understand that and try to keep in mind that emotions run high sometimes.  All I can do is try to remain objective and compassionate.  Find the problem and fix it so you guys can get back to ignoring my existence.  *grin*

Could you put in a support ticket at http://help.socialstrata.com/ with any further issues you are seeing.  Its much easier for us to track issues and resolve them from our support community.

I came here to try and track down this elusive issue.  I will be totally up front about the fact that I am not really going to be here regularly.  We have a lot of development going on, both for bug fixes and for new features.  Not all of these features are useful or all of our customers, but we are striving to write a application that is flexible and useful for many use cases.  We try not to introduce issues, but we know that some will slip by.  If you see anything please let us know on our support community.

We are extremely fast to respond, and react on that community.  If you find a bug we will usually get it fixed within one or two releases.  If its large enough we will turn it around in less than 24 hours as a hotfix.  But if we dont know about it we cannot fix it.

Cheers,

Jonmark

PS:  I will talk with Brian, our senior developer about the new linking issue.  He will know the history of the feature and what its supposed to be doing.

Hi Frank,

Turn your menu bar on and go to tools in the menu bar.

Compatibility view will list and then simply un tick it.

regards, steve

Don

Well done, you are a star! You have solved my veiwing problems also - the mouse-over issues have now disappeared and the layout has changed - the avatars are now at the side of the post rather than in between which makes viewing much better

Jonmark, if only you could rearrange the layout to utililise the full page width, it would be almost perfect! Why do you persist with this awful layout which wastes so much space?

Gary

Richard

Could you make Don's solution a sticky - there will undoubtedly be many people with this problem who won't necessarily stumble across this simple solution hidden as it is within this thread.

Regards

Gary

From further up the page.

Frank,  Thanks for finding that option.  I knew there had to be some configuration or installation difference through settings or plugins that would explain what was going on.

Cheers,

Jonmark

Stephen, Frank, Gary

many thanks for your kind words. I'm afraid my solution was pure serendipity.

but if it works..............

Cheers

Don

PS Jonmark, I still think Hoopla should explore why this "glitch" materialised. Nobody on this site seems to have positively caused the clitch, but something has triggered it. You might be able to predict and avoid similar future glitches.