Amazon Echo

Stevesky posted:

Hi Gents, 

For those of you who have problems, could you let me know the firmware version that your product is on, if connected wifi or wired and also what model of product it is.  

Many thanks

Steve

Group Software Director

Hi Steve,

I nearly missed your post, great you guys are on the case. Might be an idea to make this a "sticky" so others with this problem don't miss the oppotunity to report observations.

NDS

Firmware 4.4.00

Wired

Echo now disconnected until my Naim NDS has an update which means that it is not affected by Echo and both can cohabit.

Yes - I turned mine off some time ago - rather have music than Alexa...

All, 

So a solution here anyway, I moved all the Echo devices onto the guest network. While they are still able to find other home automation devices (Nest) on the main network, they do not interfere any longer with Naim. 

Along the way, I learned that it is not only Naim devices that have issues with Echo, so do many AirPlay enabled devices. 

David

 No issue with my Echo and home automation here with my  Naim, Apple Airplay, Spotify, and Sonos Connect ... am intrigued to find what the issue is that some people are having.... looking at my network, everything seems to be well behaved, but then I use Cisco network equipment.

Simon

DQ posted:

All, 

So a solution here anyway, I moved all the Echo devices onto the guest network. While they are still able to find other home automation devices (Nest) on the main network, they do not interfere any longer with Naim. 

Along the way, I learned that it is not only Naim devices that have issues with Echo, so do many AirPlay enabled devices. 

David

Good call David. 

Might give this a try. I am hopeful that Naim can provide a fix.

Simon-in-Suffolk posted:

 No issue with my Echo and home automation here with my  Naim, Apple Airplay, Spotify, and Sonos Connect ... am intrigued to find what the issue is that some people are having.... looking at my network, everything seems to be well behaved, but then I use Cisco network equipment.

Simon

Hi Simon,

Would be interesting to see if the Beta software you are using provides a fix? 

Bizarre that my Naim Muso's are not affected, just the NDS. 

 Dusty, it might be the beta Naim software has resolved some sort of issue, however I am not seeing issues with anything else either. I was sniffing the network as well because I was curious given this thread, and I couldn't see anything obviously suspect from the Echo.. and in normal operation Echo was quite benign with no apparent regular discovery messages from it whilst the UPnP discoverychatter  from the Naim and other devices  was regular.

I am experiencing the same issues on an ND5 XS using firmware 4.4 hardwired. It took me months to track down, but with lots of help from the forums I did pinpoint it to can echo or echo dot.

Here was that long thread. https://forums.naimaudio.com/to...98#61824863909324098

Good to hear there is some progress....this issues had resulted in me sending the device into the shop.

Hi all,

Just posted this on a thread i started...just in case it helps anyone else with the same problem.

Just to update....drum roll......!

Phil kindly sent me a Beta version firmware to try which I was able to install on my NDS. Tried playing some music, all worked and then powered the Amazon Echo Dot's.......guess what...music continued to play...brilliant stuff....!!

I'm not sure, how etc but this firmware has certainly cured my problem. I'm sure if you are experiencing the same problem and contacted Naim that you could also try this firmware (Windows Only, Mac version not available, yet).

Well done to all @ Naim. We are in great company here forum friends with Naim. They do get a rough ride sometimes and it's important to give them the good news and to say thank you as they most certainly deserve it, we are really lucky with the level/standard/service that we all get from them.

I did clear this with Phil, and asked if I could post this as anyone else experiencing the same problem as me will be able to see that there is light at the end of the tunnel.

Now...Naim...hurry up and get my 500 in for service and DR upgrade....sorry couldn't resist!!!

Wow.