Qobuz downloading: A Neanderthal seeks guidance

Posted by: kevin J Carden on 06 October 2016

Apologies in advance for a decidedly 'senior' question, but can anyone guide me towards a thread or other resource that will help explain to me how to download Hi-Res Albums bought from Quobuz?

Embarrassingly, I've managed to purchase a couple of albums and now can't work out how to download from Quobuzz and get them on to my NAS drive! I've previously bought some of the LSO live albums direct from the LSO website and that was quite straightforward, so I thought I had it down. Evidently not! Any help much appreciated.

Kevin

Posted on: 06 October 2016 by Bruce Woodhouse

When you have purchased them (assuming you completed the purchase and they are not still in the basket) they should appear in your account as a list when you click 'My Music' under your username top right.

Next to each album you should see a tab marked 'Access download'. Once you click this you get options in the Rt hand box for the format you wish (i'm assuming you want one of the high res options if that is what you have paid for) and then select the green tab 'Download my music'

Next page, click the blue box 'Download My Music in a TAR folder'. This is one way and the quickest. There is another-see later*

Downloading should now start automatically to your PC download folder-I'm assuming Windows. Or you can click 'save as' and put it where you like such as a USB stick.

Once completed open the folder. You will need a program such as WinZip to open the file into a new folder with them all uncompressed. Once that is done you can just copy them into your NAS as a folder and they should play just fine

*If you don't mind doing things a bit more slowly you can download each file individually by clicking the grey box beside each track on the RHS. I'd do this one at a time to a folder of your choosing. It will take a bit longer and I'd do one at a time just in case the connection does not go down halfway through (our internet does this way too often). The files will now be in uncompressed ready-to-play format wherever you have saved them. Just need to copy across to your NAS.

You might need the NAS to do a system scan for the streamer program to pick uup the changes although most do this automatically on boot up I think.

Note you can download each album a few times (and in different formats) for each purchase but if you mess up and email them they are pretty good resetting the count. I do one copy in high res for HiFi and one in MP3 for my iPod.

Hope this helps, let us know if you get stuck

Bruce

Posted on: 06 October 2016 by hungryhalibut

If you install the Quobuz desktop, it's easier. Fire up the desktop first - this is important or it doesn't seem to work. Then buy the music from the usual site.  Access your downloads and tell it to download using Qobuz desktop. Don't worry if you are told that the desktop is not installed when you know it is. It will then download and put the album in a folder called Qobuz under the music folder on your computer. Copy it to your nas, after checking the metadata with dbpoweramp or whatever you use. 

Posted on: 06 October 2016 by Bert Schurink
Hungryhalibut posted:

If you install the Quobuz desktop, it's easier. Fire up the desktop first - this is important or it doesn't seem to work. Then buy the music from the usual site.  Access your downloads and tell it to download using Qobuz desktop. Don't worry if you are told that the desktop is not installed when you know it is. It will then download and put the album in a folder called Qobuz under the music folder on your computer. Copy it to your nas, after checking the metadata with dbpoweramp or whatever you use. 

I try to avoid the desktop version as it had a lot of issues...

Posted on: 06 October 2016 by Bruce Woodhouse

My PC and laptop always refuse to install the desktop app as they say the security cert is invalid. Have avoided therefore!

Bruce

Posted on: 06 October 2016 by Mike-B
Bert Schurink posted:

I try to avoid the desktop version as it had a lot of issues...

   is there another version ???  where is it & how to ID it ?      That said my desktop seems to work OK 

Posted on: 06 October 2016 by Bananahead

No issues with the desktop downloader.

 

Under options you can set the target folder - maybe direct to your NAS - as well as the number of parallel downloads amongst other things.

Posted on: 06 October 2016 by Mike-B
Mike-B posted:
Bert Schurink posted:

I try to avoid the desktop version as it had a lot of issues...

   is there another version ???  where is it & how to ID it ?      That said my desktop seems to work OK 

OK I had it already,  problem is its not an app & when you get into Win-10 & app's its hard to remember how it was pre-app.

But not probs with the desktop app version,  bit clunky, could do better etc. 

Posted on: 06 October 2016 by hungryhalibut
Bananahead posted:

No issues with the desktop downloader.

 

Under options you can set the target folder - maybe direct to your NAS - as well as the number of parallel downloads amongst other things.

The thing is, a lot of the metadata needs changing. All the classical stuff has a genre 'classique' for example. It's easier to get it all correct on the computer before moving it across. 

Posted on: 06 October 2016 by Bananahead

I find it just as easy to correct on the NAS. They just appears as files in exactly the same way as if they were local. In fact it's actually easier because MediaMonkey automatically scans the NAS.

Posted on: 06 October 2016 by Bert Schurink

As to the question. There are three options for download:

1. The desktop down loader - with this one I have had on two different computers quite some issues. Meaning multiple songs didn't download successfully and needed to be downloaded separately.

2. The normal down loader (it's the green button on the right side when you have bought music. I use this one for 99.9% of my downloads - it works uptil a certain size of the download (so it doesn't work when you buy a box of music with 60 subalbums). But  this is anyhow the exception.

3. You can manualy download - song by song, not advised to much work.

Posted on: 06 October 2016 by kevin J Carden

Thanks all. Bruce, you may have hit the nail - I generally use Apple, but now I recall that I needed to use a windows laptop for the LSO downloads, and the process was much as you describe for that too... will try it on windows now. 

Posted on: 06 October 2016 by Mike-B
Bruce Woodhouse posted:

My PC and laptop always refuse to install the desktop app as they say the security cert is invalid. Have avoided therefore!

Bruce

Thats strange,  I've just deleted all my Qobuz stuff as it seemed to have odd bits installed in places it shouldn't. Then after searching & zapping everything with the Qobuz word, I reinstalled the Desktop & the Download Manager.   No problems with security at all, my primary system is the BT (McAfee) Virus Protect - & that scans everything as soon as it arrives in the download folder, then 360 Security had a sniff,  then I checked them with Windows Defender,  again no problems.