12yr old NAP500 back to the Mothership for service and DR upgrade. Hello 300s. Hellllooo 500DR!

Posted by: ayisgroovy on 01 January 2017

Being the first day into 2017, and currently enjoying the new tunes my updated power amp is making, I thought I'd share my recent experiences from my 500DR service and upgrade.

October 2016:  After much deliberation over "if" and then "when" I should take my 12yr old baby for the service and DR upgrade,  they were picked up by my north London dealer of many a year - Grahams.  As a tie-me-over for the ensuing weeks, I was given a NAP300(non DR) on loan which was a wonderful gesture by my dealer - thank you guys for this and for getting me a time slot for the 500 within 2 weeks of calling.  So, whilst listening to some tunes via the 300, I thought I'd share my journey with you from a relatively humble set up to what is near my end target  

Now, I've come a long way from exactly two years ago: CDX2/82/Supercap(o)/250(o)/NACA5/B&W802N, via a 52/SC/135s, to now a rather gutsy setup involving an NDS/2x555PS(1 DR)/SL 5-5din/552DR/SL din-XLR/500/Ultra Black/B&W802N.  Most notable was the introduction of the 552 and 500, which was not made at the same time for financial reasons!  This all came about through an element of good fortune at work and a "you only live once" change of heart. I've always loved audio equipment from my teen years (LP12/Ittok/K18/Nait/Kans) and my view has always been it's an investment into something that is tangible and gives me joy on tap over years.

I have digressed.  The point I think I'm trying to make is here is that once you have (temporarily) paused on the upgrading bug, you settle down and enjoy your system and the delivery of music.  Over time, ceteris paribus, you don't really notice gradual degradation that may have taken place. I've been very happy with the 500 (of course!) and it is only until it was swapped out this weekend for its return to the mothership and loan-300 installed that the differences were quite noticeable. 

26Nov2016. Fast forward.  A wonderful day - my 500 is ready for pick up and comes back serviced, DR'd (yay!), and the 500 head unit casing polished/refurbished looking like new! Thank you Naim! Ok, you might say that 4.9k should buy you a lot and expect a lot but the DR upgrade was to be first and foremost priority via replacing internal components, but the bodywork refurb didn't have to be done but was a very nice gesture by Naim.  So, initial impressions during first couple of hours of running? Wow wow wow!  In a nutshell, the keywords I would use are: gusto, deeper blacks (intra periods of silence), confidence/control, increased 3D depth/airiness, amazing revelation of detail/nuances.  To elaborate on the inky blackness, this allowed the start/stop of musical notes/chords to be heard clearly which helps "clarify" the tempo which drives any track and as a by-product accentuates the timing of the leading edge of notes.  As with the overall presentation of music, the DR+service really puts the 500DR into a different league.  The 300 I had on loan is no slouch either by spec or relative to 135s, but how I would encapsulate my comments on the good points of the 500DR is that it is a very very "confident" amp together with ample gusto on dynamic range.  Alternatively, what I am trying to say is that the new born confidence presents the music as it was intended to be with drum "thwacks" sounding just that and previously fuzzy bass lines snapping into focus and much more easier to follow, are just examples.  Further, detail enhancement is another wonderful strength and just makes it seem as if your music collection was New and you needed to play it all over again!  

The rest of November merged into December and sad to say the abnormally busy work schedule offered few chances to sit down and spin a few FLACS though in certain ways this was no bad things as perhaps it could have made me oblivious to some of the running in woes over the first month post DR/service.  Now that the Christmas break had come (and now sadly gone) I had a great chance to re-aquaint myself with my new amp, and further appreciate the subtle improvements since the early days since returning from the mothership.  I'm adamant that bass notes have grown deeper and extended over the month, and so has a further opening up of spatial mapping as well as a modest sweetening of the very high frequencies. Consistent with earlier posts by fellow Naim 500 owners who have gone through the DR+service upgrade and subsequent burn in angst, I'm pretty sure that I have gone through the trough of the performance J-curve and now on the upside leg as every (ok, most) time I play music on the system is just so enjoyable - I don't need to look for the new positive traits of the 500DR, they come out and slap me around the face and say "hey look at what I can do now" notes.

So, to finish off this post thus far, I am sitting in my listening chair on New Years' Day, tunes on,  with a smug and growing grin on my face and sets 2017 off with a good start! A question to 500DR owners - how long does the improvement continue for before the improvements level off into the future?

 

 

Posted on: 05 March 2017 by Dustysox

Dam....500 went back to Naim Friday and here I am Sunday climbing the walls with no music to listen to. How did you guys get by? 

My Naim is  Dusty...and I'm addicted to music...not silence!!!!

Posted on: 05 March 2017 by Harry

My dealer lent me a 250DR. 

It was a struggle.

Posted on: 05 March 2017 by pjb_4465

..I love my music too and I am really not sure if I could go through with 500 DR upgrade if no amp in the house. My personal  route was buy an old 500 and immediately upgrade without even listening to it. This was/is upgrade from 250DR - so obviously holding on to 2 x 250DR while 500 away

Posted on: 05 March 2017 by analogmusic
Harry posted:

My dealer lent me a 250DR. 

It was a struggle.

you never the like the 250, even in DR form !

 

Posted on: 05 March 2017 by Harry

I've never liked it despite trying to like it and buy it on two occasions. The up side is that  I got to keep a considerable sum of money in my possession twice. I had hopes for the DR but nothing fundamental has changed. It's a Marmite amp and I remain in a disliking minority. 

The closest I can get to describing how it seems to present material is to use a photographic analogy. Take  a full length portrait shot, crop the top of the head and the soles of the shoes so close that they are not quite visible. Nearly but not quite. Over saturate the colour and render it ever so slightly out of focus. Not so much that it appears blurred but doesn't quite snap in.

Would I have preferred silence? Of course not.

Were we grateful for the loan? Of course we were.

Nothing comes up to 500 levels of magic. I wouldn't try to compare a 250 with a 500. But unlike the 500 I don't think it is peerless and I do think it can be bettered for less. I love Naim but I'm not *that* desperate.

Posted on: 05 March 2017 by analogmusic

that is true, 500 series is something else altogether....

what source do you use Harry...?

Posted on: 05 March 2017 by Richard Sellicks
Dustysox posted:

Dam....500 went back to Naim Friday and here I am Sunday climbing the walls with no music to listen to. How did you guys get by? 

My Naim is  Dusty...and I'm addicted to music...not silence!!!!

After amalgamating my two systems I had 2 x NAP500! so I sent my 2006 unit for DR upgrade and used my 2010 500 until returned. The day it returned I listened to my system for around 30mins and then a quick swop over and fired up the DR'd 500 and wow instant improvement!! lovely base, clearer sound that just get better. Now just got to sell spare 500!!

Posted on: 05 March 2017 by pjb_4465

Richard, Your 2010 500 is a great DR upgrade opp for someone....

Posted on: 05 March 2017 by Harry
analogmusic posted:

that is true, 500 series is something else altogether....

what source do you use Harry...?

NDS/555PS-DR/555PS-DR. The 250 (and 282) auditions were back in our CDX2 and CDX2/XPS2 owning days. We never dreamed we would get to something like CDS3/252/300 level and if you had told us what innovations lay in store with streaming and HiRes we would have laughed.

It's been a good ten years or so for music lovers everywhere.

Posted on: 05 March 2017 by yeti42

I knew I would DR the 500 when I bought it so just pulled the 250 out the loft, compared to a unserviced 2000 vintage 500 it wasn't such a hardship.

Posted on: 07 March 2017 by analogmusic

Yeti 42, 

can you elaborate a bit?

 

Posted on: 08 March 2017 by Richieroo

Hi I did the same I compared the 250dr to 2000 unmodified 500 ..... absolutely no comparison the 500 was way way better in all areas ... it is not a subtle difference. One thing that I did not expect - with the 500 when you turn up the volume - the stereo image does not collapse - it is quite staggering. The 250dr is still a very good amp - unless you compare it with the 500 directly. My 500dr is getting better and better - fantastic clarity and timbre combined with powerful base drive - giving a superb stereo image with superb timing. A secondhand 500 is sensible proposition.

Posted on: 08 March 2017 by Harry

It’s not fair to compare them directly but it serves to illustrate that as you go through 200, 250, 300 and 500 you don’t get “more of the same”. The presentation of the 300 couldn’t be more different (or to my ears better) than the 250.  And the 500 is different again in all sorts of ways.  There is no Naim house sound and paying more doesn’t get you more of it. It’s about the difference between listening to HiFi and listening to music. Where I think the 500 and 300 differ from the 250 and 200 is that at their price points they are peerless or nearly so. To my ears the 250 and 200 can be beaten and for less money. But not the 155 which to my ears is another Naim bulls eye at its price point

Insert subjectivity disclaimer here.

Posted on: 08 March 2017 by The Strat (Fender)
Harry posted:

It’s not fair to compare them directly but it serves to illustrate that as you go through 200, 250, 300 and 500 you don’t get “more of the same”. The presentation of the 300 couldn’t be more different (or to my ears better) than the 250.  And the 500 is different again in all sorts of ways.  There is no Naim house sound and paying more doesn’t get you more of it. It’s about the difference between listening to HiFi and listening to music. Where I think the 500 and 300 differ from the 250 and 200 is that at their price points they are peerless or nearly so. To my ears the 250 and 200 can be beaten and for less money. But not the 155 which to my ears is another Naim bulls eye at its price point

Insert subjectivity disclaimer here.

Subjectivity indeed.   However, somewhat strange that you assert that there are viable alternatives to the cheaper amps for less - which of course there are - but the £20k amp has no completion? 

Posted on: 08 March 2017 by Richieroo

Regarding price point I have no doubt there are comparable amps as naim gear is not cheap ..... there is some great gear out there such as Vitus.... to my ears there is diffinately a naim sound ... a kind of explicit rhythmically charge presentation .... even present in the nait 5i .... what you get as the price increases is more control separation and detail.....in corresponding amounts.

Posted on: 08 March 2017 by yeti42

Actually the 500 was OK but past its best. What wasn't OK was my stack order. I had turntable, CDX2(not ac powered), 552, superline and 500 on the left and initially NAD 4020A, 555ps,552ps,supercap and 500ps on the right. The 552 replaced a 282 and the 500ps replaced a 250-2 that preceded them. This put the 500's burndies on the floor with speaker and a power lead. This is how I first heard the 500 (I'd had the 552 a year by then) and it was revealing detail previously unknown and lyrics I'd never understood were obvious but it wasn't boogying as well as the 250. After a couple of weeks of this I moved the 500ps up the stack and the 552ps down to the bottom, this lifted the Burndies clear, by an inch, and there was an improvement but not full satisfaction.  It stayed like this for 6 weeks until I got the go for DRing whereat I put the 250-2 where the 500 head unit had been to save relaying the speaker cables again. The boogie was back, at which point I realised it had gone missing. When the 500 came back I put it back where it came from, with a similar result, the lack of boogie wasn't due to a lack of servicing.  Various experiments ensued resulting in the 552 going above the CDX2 and the right stack going tuner, 500ps, supercap, 552ps and 555ps. The one that returned the boogie factor in full was rasing the 552. When I'd tried that order with the 282/CDX2 I'd prefered it the other way round, a preference  I've since verified when I set them up in our second home in France.

The 552 really didn't like a big ps higher in the adjacent stack than it was, with perhaps, the iron cored transformer in the CDX2, though unenergised, also factor when above the 552 but not when below. Or something else entirely.

Posted on: 08 March 2017 by Darke Bear

Proximity of Transformers to Pre, Source and (for me) Snaxo makes an unpleasant difference when you get it wrong - and you only find this out when you find there is a 'wrong'! 

Unless discovered for oneself, usually people scoff at this being possible and roll-out all sorts of ideas to prove that you are deluding yourself and no need to consider this - ho hum!

But I've found that a learning experience of trial and error re-stacking of one's system components can yield-up very significant results which are at least as significant as an esoteric cable upgrade. Since this effort is just that - an effort - and does not cost any money, it is well worth getting it right.

DB.

Posted on: 08 March 2017 by analogmusic
Harry posted:

 There is no Naim house sound and paying more doesn’t get you more of it.

interesting.... in that case the whole Naim business model of upgrading from Nait to 552/500 is based on...?

Posted on: 08 March 2017 by Dustysox
analogmusic posted:
Harry posted:

 There is no Naim house sound and paying more doesn’t get you more of it.

interesting.... in that case the whole Naim business model of upgrading from Nait to 552/500 is based on...?

Money......kidding!!!

 

yeti42 posted:

Actually the 500 was OK but past its best. What wasn't OK was my stack order. I had turntable, CDX2(not ac powered), 552, superline and 500 on the left and initially NAD 4020A, 555ps,552ps,supercap and 500ps on the right. The 552 replaced a 282 and the 500ps replaced a 250-2 that preceded them. This put the 500's burndies on the floor with speaker and a power lead. This is how I first heard the 500 (I'd had the 552 a year by then) and it was revealing detail previously unknown and lyrics I'd never understood were obvious but it wasn't boogying as well as the 250. After a couple of weeks of this I moved the 500ps up the stack and the 552ps down to the bottom, this lifted the Burndies clear, by an inch, and there was an improvement but not full satisfaction.  It stayed like this for 6 weeks until I got the go for DRing whereat I put the 250-2 where the 500 head unit had been to save relaying the speaker cables again. The boogie was back, at which point I realised it had gone missing. When the 500 came back I put it back where it came from, with a similar result, the lack of boogie wasn't due to a lack of servicing.  Various experiments ensued resulting in the 552 going above the CDX2 and the right stack going tuner, 500ps, supercap, 552ps and 555ps. The one that returned the boogie factor in full was rasing the 552. When I'd tried that order with the 282/CDX2 I'd prefered it the other way round, a preference  I've since verified when I set them up in our second home in France.

The 552 really didn't like a big ps higher in the adjacent stack than it was, with perhaps, the iron cored transformer in the CDX2, though unenergised, also factor when above the 552 but not when below. Or something else entirely.

Hi,

There is a rather informative little thread that may help in this department.....i'm not not sure if you have seen it.

https://forums.naimaudio.com/to...95#46901104054698795

Posted on: 08 March 2017 by Dustysox

Dusty update on DR upgrade....day 6...there is no update....yet!!!!

Listening to music, whats that all about!!!!

Posted on: 08 March 2017 by analogmusic

I don't know (and I say this with no disrespect at all, as I use to own B&W 805s speakers) if one can really obtain the Naim sound with B&W diamond speakers, as those speakers have got a very strong character of their own, and  in fact the attributes mentioned by Harry - over saturation, too much treble and bass, tends to be the trait of those speakers rather than any I can recognize in the 250, after having compared to a 500. Yes there are differences between a 250 and a 500, but why would there not be, look at their prices !

In fact I find their (Diamond tweeter) treble rather ear piercing. Still good fun, but after auditioning the latest range, it was a relief to come back and listen to my Dynaudio/Naim. I'm always open to going back to B&W, but now they are priced to a point where there is a lot of very good competition, and some of them really that outshine and outperform to a very large extent the diamonds to my ears.

I think Naim electronics are better able to show their qualities with more neutral speakers and phase correct crossovers, like from Dynaudio, Ovators, Focal, or Sonus Faber.

 

Posted on: 09 March 2017 by james n
analogmusic posted:

I don't know (and I say this with no disrespect at all, as I use to own B&W 805s speakers) if one can really obtain the Naim sound with B&W diamond speakers, as those speakers have got a very strong character of their own, and  in fact the attributes mentioned by Harry - over saturation, too much treble and bass, tends to be the trait of those speakers rather than any I can recognize in the 250, after having compared to a 500. Yes there are differences between a 250 and a 500, but why would there not be, look at their prices !

In fact I find their (Diamond tweeter) treble rather ear piercing. Still good fun, but after auditioning the latest range, it was a relief to come back and listen to my Dynaudio/Naim. I'm always open to going back to B&W, but now they are priced to a point where there is a lot of very good competition, and some of them really that outshine and outperform to a very large extent the diamonds to my ears.

I think Naim electronics are better able to show their qualities with more neutral speakers and phase correct crossovers, like from Dynaudio, Ovators, Focal, or Sonus Faber.

 

I don't get this fascination with the 'Naim Sound' and trying to preserve this. Surely the most important aspect is the end result from the combination of components that the owner has chosen to get the sound they want ?

Step back a few years and Naim electronics used to show their best through some speakers which were very far from neutral (Kans, Saras etc...) !

Posted on: 09 March 2017 by analogmusic

yes but back then as I understand, Naim amps were themselves not that neutral, and analog sources like tape, Vinyl and FM radio didn't have the dynamic range of Digital sources.

Now there is a trend towards neutrality, certainly with Chord DAC sources, and the DR range from Naim, certainly more of the music comes through to my ears, along with the latest speakers like Ovator, and also the latest Dynaudio, Focals and Sonus Fabers.

As you go up the range, there is an effort to lower the noise floor, and I fully agree that the 500 series is a quite superior electronic design to every Naim  amp below it, but then at a price.

Posted on: 09 March 2017 by joerand
james n posted:

I don't get this fascination with the 'Naim Sound' and trying to preserve this. Surely the most important aspect is the end result from the combination of components that the owner has chosen to get the sound they want ?

Step back a few years and Naim electronics used to show their best through some speakers which were very far from neutral (Kans, Saras etc...) !

+1 James. WTF is the Naim sound anyway? Some virtual sonic image conjured-up in the mind of someone owning Naim components and for some reason on a bender beating an unending Naim drum? I really don't give a rat's ass whether my speakers are neutral or have phase correct crossovers. I only care that the end result of my system moves me and gets me involved with the music. One person's neutral is another's color. My gear, my ears, my room.

Posted on: 09 March 2017 by analogmusic

well no need to get defensive and emotional, just an alternative view to Harry's view of the 250.