Dissapointed - Naim Nait XS2 problem

I believe you should talk to your naim dealer ref getting it sent back to naim hq for repair. I am not surprised they (the dealer, that is) have not offered to simply swap it for a brand new one. Once it's back at the factory, it will either be repaired, or I would imagine if it is totally beyond repair (if that is even possible) it would be at that point that a replacement unit would be discussed.

That's not just a naim "thing", I would expect exactly the same from any hifi manufacturer. Plus they might want to check the unit to understand the failure and how to avoid (out of spec component etc).

Your dealer should arrange to send it back to Naim for repair or replacement as required what I would ask the dealer for is a suitable amplifier to use whilst this is being carried out.

Customer rights for consumer products was a topic on Radio 4s You and Yours  recently. I think the period when you can demand your money back was 30 days and your entitlement for a replacement item was 6 months.

If you're in the UK you could call Citizens Advice for your legal status regarding replacement and see what they say. I won't pre-guess their answer.

But wherever you are in the world, I'd be returning it to my dealer to get it back to the factory as quickly as possible.  A good dealer will lend you a unit while yours is away... as long as you haven't upset him too much with your demands for a new replacement !

Unfortunately in this world poo happens... but fortunately with Naim stuff it doesn't happen very often; count yourself as very unlucky indeed Snowfoxx 

One reason for NOT sending you a replacement amp right away could be that, if the cause of the failure is actually due to one of your speakers, a replacement amp might fall to the same fate.

Surely it's far better and safer to return the amp to find out what the problem is. If it points to a potential speaker issue, then at least you won't have a second blown amp to deal with.

snowfoxx posted:

Can the right / left volume output be adjusted by user ?

Please have a look in the manual for any details of a balance control.

Chris

There are quite many steps between normal operation and sending in for repair.

I have 2 good dealers and they would help me. These guys always smile, always time for a chat, customer centric approach because they know that I will return because of that.

To me, a defective amp sounds like a great opportunity for a dealer to intensivate - in a positive way - the relation. If something breaks, or is misconfigured caused by some kid or so, and they were helping you to sort out, the kudos go to them.

My 3 yr old kid ditched my tweeters twice (per speaker). I ordered new tweeters at my hifi store and they guys insisted that I brought the speakers to them, to let them replace the tweeters. There was no service fee included or so, they just did it.

They made also a nice joke: 'sir, there is the line for fathers having ditched tweeters'.

My other dealer (the Naim guy) is very helpful in shaping my plans for a great hifi-future.

Both my dealers would do home installation for any order >1000 euros.

Next to these good dealers - there are many doubtful guys around. They see hifi as a way to make money and I think they are in the wrong business.

I tend to use the 'vodka cable' (coincidentally discussed in other treads now) as an example. Ask some questions about the cable and then see what the guy does. The good dealers - in my experience - would always ask about the components of my setup and give honest advice. For me, it is completely pointless to spend money on geeky utp cables given the level of my setup.

Another indicator of a good dealer is to check if the pricelists are up-to-date.

Dear all,

Thank you for the replies....

BTW, I lives in Singapore and there is only one dealer.

Anyone heard of similar problem encountered by other Naim user ?

I have emailed Naim UK and awaiting their reply as to why I'm so "Unlucky" .

snowfoxx posted:

Dear all,

Thank you for the replies....

BTW, I lives in Singapore and there is only one dealer.

Anyone heard of similar problem encountered by other Naim user ?

I have emailed Naim UK and awaiting their reply as to why I'm so "Unlucky" .

Just take your NAIT to a dealer and exercise your right for it to be fixed. It will most likely take around 6 weeks for it go go to the factory and back.

On rare occasions things do go wrong. I once had an NDS that would not play anything but 192 kHZ / 24 bit

Our 272 failed after a couple of months or so. I understand that it's not common to do so but it really was no big deal. As others have suggested, take it back to the dealer that you bought it from and if your experience is like ours, it'll be returned like new in a few weeks after repair. Our 272 failure was a good old fashioned fault - it can happen. As you may appreciate, if they're going to fail at all, most electronics do so in the first few months, so the positive view is that it's happened while still under warranty.

Frustrating maybe but we enjoyed our 272 all the more when it was back 

SnowFox ... I believe the problems of service you are experiencing are down to the dealer NOT Naim themselves.  Yes, its unfortunate that you have a problem with your Nait XS but these things happen to the best of equipment.

I've no idea if you have done this, but you should make Naim aware that you feel let down by the service the dealer has offered.  

https://www.naimaudio.com/contact-information

I've sent in my Nait XS2 for repair.

I was advised to leave my amp turn on 24/7 and my constant on/off might have caused certain "component or relay" to go kaput after 2.5 months.

Need you nice ppl advice - is it really necessary to leave Naim equipment turn "ON" 24/7 except on long holidays ?

What are the pros and cons ? Thank you all.

Regards,

snowfoxx posted:

Need you nice ppl advice - is it really necessary to leave Naim equipment turn "ON" 24/7 except on long holidays 

This is one of the most debated topics on this forum - I suggest you use a search function (top right corner).

There is a reason why your Nait has a power switch at the back and there is only 'MUTE' on the remote.....

Adam is right, another consideration is the low impedance of most of the transformers Naim use for SQ performance issues and the electrical safety requirements for fusing the devices. Neccessarily the fuse values  are often right on the edge with little tolerance. Using higher value fuses might well render the devices non safety compliant, and so frequent current surges associated with powercycling will weaken the fuse and cause premature failure of that fuse.

Simon

I really don't agree any normal once per day turning on/off will cause a failure such as the loss of one channel,  OK it will cause a fuse to weaken over time,  but channel failure,  no.   Yes its best to leave it on 24/7 for sound quality & component thermal/power stress reduction.  But thats true of all electronic devices,  Naim electronics are no different to each & every electronic device we have on our homes & work places.   I turn my various TV's, kitchen radio, cell phone, kitchen appliances on & off multiple time per day,  do they fail ??      Sorry snowfoxx you got unlucky,  & I'm even more sorry your dealer is not more helpful  

Yes, other than the fuse straining and the specific low impedance toroidal transformer surge current I can't see the electronics themselves will be unduly strained., and indeed each component goes through a power cycle soak test before leaving the factory. We had an interesting discussion at Naim last Tuesday about powercycling and fuses, and why with the larger transformered components they advise best to leave powered up or at least minimise powercycles if you want to preserve the longevity of the internal fuses... oh yes as an aside Naim apparently have concluded the fuses are directional in terms of SQ... and the spare fuse where provided  is correctly oriented for best SQ performance.