Hermes uk delivery service

I find their service is very variable, but our local Hermes delivery guy is very friendly and efficient, things we've ordered turn up on time. I've not used them to send stuff though.

Paul Stephenson posted:

I would NEVER under any circumstances use this company- 

You can't just leave it at that Paul - what did they lose/break/steal/mess up?

tonym posted:

I find their service is very variable, but our local Hermes delivery guy is very friendly and efficient, things we've ordered turn up on time. I've not used them to send stuff though.

Same here (including a return collection from an unattended garage!), and everything in good condition - however no high value or heavy items.

Penarth Blues posted:

Paul Stephenson posted:

I would NEVER under any circumstances use this company- 

You can't just leave it at that Paul - what did they lose/break/steal/mess up?

Agreed. You can't just leave it at that. What's the story?

What if Naim had left an unanswered accusation.

Surely they can't be any worse than the ****wits at Yodel ?

And there was me thinking Naim had partnered with Hermes, after their success with Bentley...

I think Paul must still be hyperventilating .....

Excellent, i do love a good Hermes rant, here's one they mis-handled just last September! : )

Somewhere within the Hermes processing system an employee has broken into it, and caused deliberate damage to the [Rolling Stones Mono 16-LP set] by ripping the box-set cover completely off, and removed the 48 page booklet - which is flimsy enough to be rolled up and pulled though the hole, unlike the LPs that were left with lots of damaged outer sleeve corners : (

The parcel was 'refused', and returned to Amazon for replacement, which they did fairly quickly to their credit : )

Obviously Paul is hinting the Naim courier service is about to be launched!

Delivery will be in beautifully engineered sleek black boxes. The (green) tape will have been tested to work better when loosely applied. Stacking height, and order of stacking will be carefully specified. Delivery will be preceded by an announcement on the website with a teaser photo of your parcel. Most new parcels will be tagged with an online GPS the user will be able to follow (on most, but not all platforms) and after delivery the boxes will be serviceable and updatable. There will be a healthy second hand market in these.

Pricing will be, ahem, enthusiastic, and much debated on the courier forums where third party stapling upgrades and discussion about the merits of interior packaging architecture and the value of 'sourcing first' will proliferate.

Bruce

Hmmm - I wonder how long a post from anyone else with such a libelous statement and no evidence would have been allowed to stay on this forum ...

very disappointing post, particularly if FF is correct

Allan

There was nothing libellous in the original post, just a statement of his personal intent (or rather the converse).

people of course need to be circumspect in their responses, and maybe the specific allegation of deliberate opening of a package is questionable unless there was proof or admission that was the cause, when other things can cause such damage especially with boxes not packed solidly

However, perhaps Bruce has it right...!

Hardly scientific, I appreciate, but over a time span of more than a decade encompassing more than 500 deliveries, Hermes are the only courier service to have damaged any parcel (loud speakers on two seperate occasions). DPD, on the other hand, are the only courier company who have 'disappeared' relatively high value items (cameras) on two seperate occasions. 

You pays your money, you takes your choice!!

After spending the last 24 hours with his knickers in a twist, Paul is still attempting to un twist them, bless him...

Bruce Woodhouse posted:

Obviously Paul is hinting the Naim courier service is about to be launched!

Delivery will be in beautifully engineered sleek black boxes. The (green) tape will have been tested to work better when loosely applied. Stacking height, and order of stacking will be carefully specified. Delivery will be preceded by an announcement on the website with a teaser photo of your parcel. Most new parcels will be tagged with an online GPS the user will be able to follow (on most, but not all platforms) and after delivery the boxes will be serviceable and updatable. There will be a healthy second hand market in these.

Pricing will be, ahem, enthusiastic, and much debated on the courier forums where third party stapling upgrades and discussion about the merits of interior packaging architecture and the value of 'sourcing first' will proliferate.

Bruce

Hey guys, give Paul a break !

............if you were in Paul's position, how would YOU like to explain that your new KRELL power amp and WILSON speakers had gone missing or been damaged in transit............

Bruce Woodhouse posted:

Obviously Paul is hinting the Naim courier service is about to be launched!

Delivery will be in beautifully engineered sleek black boxes. The (green) tape will have been tested to work better when loosely applied. Stacking height, and order of stacking will be carefully specified. Delivery will be preceded by an announcement on the website with a teaser photo of your parcel. Most new parcels will be tagged with an online GPS the user will be able to follow (on most, but not all platforms) and after delivery the boxes will be serviceable and updatable. There will be a healthy second hand market in these.

Pricing will be, ahem, enthusiastic, and much debated on the courier forums where third party stapling upgrades and discussion about the merits of interior packaging architecture and the value of 'sourcing first' will proliferate.

Bruce

Nice one Bruce.

For years I have been campaigning for Naim to provide a PROPER home delivery and set-up process. Hercules rather than Hermes.

Sure, the odd dealer does a grand job, (and if you live near Leicester you are onto a winner) but Naim kit needs to be run-in for six months then kept alive 24/7, doesn't it.

So Naim need to provide a new building (where is GraemeH when you need him ?) in which they can soak their finished product for six months prior to final audition testing. Then load said items onto their HERCULES (NOT Hermes)  delivery truck, which is temperature controlled and fitted with stabalised power supplies. The installation team (two to six depending on extent of purchase) meet your Retailer at your property and, hey-presto ! the perfect installation !

No doubt Paul is somewhat disappointed with VAG's initial cost-cutting 2nd rate interpretation of his vision.

Isn't that what a good dealer is for?

Bruce Woodhouse posted:

Isn't that what a good dealer is for?

My thoughts too - the installation services I've received, and the back up, from my dealer have been superb. What Don is describing seems to negate the need for dealer involvement, other than for demonstration purposes?

Bruce Woodhouse posted:

Obviously Paul is hinting the Naim courier service is about to be launched!

Delivery will be in beautifully engineered sleek black boxes. The (green) tape will have been tested to work better when loosely applied. Stacking height, and order of stacking will be carefully specified. Delivery will be preceded by an announcement on the website with a teaser photo of your parcel. Most new parcels will be tagged with an online GPS the user will be able to follow (on most, but not all platforms) and after delivery the boxes will be serviceable and updatable. There will be a healthy second hand market in these.

Pricing will be, ahem, enthusiastic, and much debated on the courier forums where third party stapling upgrades and discussion about the merits of interior packaging architecture and the value of 'sourcing first' will proliferate.

Bruce

All delivery vehicles will be dr electric  specification all charging through power lines.

Bruce Woodhouse posted:

Isn't that what a good dealer is for?

Yes......and .....

.............a good  dealer also advises customers and demonstrates a WIDE range of options from his selection of manufacturers. His demonstrations might also include extended home demonstrations with loan equipment and finance options. In other words, a far greater service than just "View & Install".....However...........

....how many times do we hear on this forum about customers who have been sold short on even the installation part of the Naim package ? Far too many times. Many dealers are just not up to the job, and many more just avoid providing the service and obviously pocket the built-in funding. In other word, not all dealers are good dealers.

No need though for dealers to worry, they would still have a significant role to play and earn their livelyhood. But we, the customer would finally get properly "burned-in" kit, properly set up, and the delivery/set up costs (which obviously are currently fully covered in the retail price), might even be reduced as a result of the high-volume/experienced, delivery/installation enterprise.

Ok, the warehouse burn-in will increase retail price, but I am assured by others that Brexit will significantly reduce other costs, so with judicious timing, roll on 1st April 2019........

On a more serious note, I wonder if Paul's opening post is somehow related to his new status (retired) as noted elsewhere by Jon Honeyball ?

Timmo1341 posted:

Hardly scientific, I appreciate, but over a time span of more than a decade encompassing more than 500 deliveries, Hermes are the only courier service to have damaged any parcel (loud speakers on two seperate occasions). DPD, on the other hand, are the only courier company who have 'disappeared' relatively high value items (cameras) on two seperate occasions. 

You pays your money, you takes your choice!!

Feeling Zen had a less than great experience with another courier. It's a bit like aircraft baggage: a random one will succumb to the heavy handling, and it is just luck as to who it affects and how frequently (always assuming baggage, as post items, are adequately packaged)

james n posted:

Surely they can't be any worse than the ****wits at Yodel ?

Oh man! Don't get me started on Yodel ...

I'd had a Saturday delivery arranged to come to me at a friends to do some computer upgrades there that they missed delivering on time and so they finally attempted delivery the following week - according to them and their "proof of delivery" I signed for a package during the day at that address in Guildford (when the owners were away on holiday) at a time that I was sat at my desk at work in Salisbury!

We finally found the package over a month later on their return from holiday - it had been left in their wheelie bin store!

The supplier refused to entertain that Yodel had been at fault as they had my name on their proof of delivery (obviously faked by the delivery person) even though the signature was unrecogniseable!

*sigh*

Phil

Great good to see now how I spend my time -such trivia what fun Hermes were do I start- you get in the mailbox - 1st delivery- call number below- err no number, day 2 next card same story day 3 - strike 3 your out no delivery possible contact the supplier. If you knew who was sending you a parcel you would etc etc- Never ever got the parcel.This week same story, tommorow is day 3 I think now I have the time I will just sit by the mail box waiting to pounce!

The world demands better service than this.- rant.

Paul Stephenson posted:

Great good to see now how I spend my time -such trivia what fun Hermes were do I start- you get in the mailbox - 1st delivery- call number below- err no number, day 2 next card same story day 3 - strike 3 your out no delivery possible contact the supplier. If you knew who was sending you a parcel you would etc etc- Never ever got the parcel.This week same story, tommorow is day 3 I think now I have the time I will just sit by the mail box waiting to pounce!

The world demands better service than this.- rant.

That's what happens when you live in the back end of nowhere...

Phil