Hermes uk delivery service

Well, a very nice young lady from Hermes turned up with my delivery this morning, on time. It takes me a while to struggle to the door these days but she had the curtesy to wait. I'm sure she fancied me something rotten. What a great company! 

Must be a post code lottery

Paul Stephenson posted:

Must be a post code lottery

It is. Our regular delivery lady with Hermes is reasonably reliable. However, they have a tendency to say something has been delivered when it has been handed to the delivery driver.

tonym posted:

Well, a very nice young lady from Hermes turned up with my delivery this morning, on time. It takes me a while to struggle to the door these days but she had the curtesy to wait. I'm sure she fancied me something rotten. What a great company! 

Hmm, what was she delivering, Tony???

Innocent Bystander posted:

tonym posted:

I find their service is very variable, but our local Hermes delivery guy is very friendly and efficient, things we've ordered turn up on time. I've not used them to send stuff though.

Same here (including a return collection from an unattended garage!), and everything in good condition - however no high value or heavy items.

I have to second these comments our local delivery woman and the man before him have been the very model of efficiency and timeliness, very affable and friendly too. We've had a great delivery service for five or six years but have never used them to send anything as yet. 

Graham Clarke posted:

tonym posted:

Well, a very nice young lady from Hermes turned up with my delivery this morning, on time. It takes me a while to struggle to the door these days but she had the curtesy to wait. I'm sure she fancied me something rotten. What a great company! 

Hmm, what was she delivering, Tony???

A pair of boots & a friendly smile!

james n posted:

Surely they can't be any worse than the ****wits at Yodel ?

They really are the worst. In this day of technology they can't even give you reasonable notice before they deliver. You get a text message at 8:00 in the morning stating that your goods will be delivered today, no time slot just almost instant notice. Worthless.

My personal experience of Hermes has been excellent in both posting and receipt of goods.

It all ended happily - since retirement it means I can sit at the gate and wait all day for the Hermes driver- he arrived and explained he didn't leave a contact number as he has200 parcels a day to deliver and has no idea day or night when he will arrive- to be avoided methinks stick to DPd and interlink they reign supreme 

I've just had a similarly shoddy experience with UPS. At this time of year when their resources are inevitably stretched, it seems almost inevitable that things will sometimes go wrong, and I think you have to cut them a bit of slack. What does annoy me, though, is when they fob you off with incorrect (or no) information. 

Hermes,  once again slatted in today's daily mail, deliveries that haven't been made, parcels stolen by drivers, damaged goods ect ect. Very poor service... 

Amazon.  On 2 occasions in the last couple of months I've received 'unable to deliver' notes through the door.  On both these times either I or SWMBO were in the living room which is right next to the corridor by the front door!  No way we wouldn't have heard the bell or someone knocking.   Let's face it, all delivery companies have problems at times.

What really gets me is when you, as a favour, receives a parcel for a neighbour and all of a sudden they think you you're going to do it for the rest of the  neighbourhood. I did once: not anymore!

Tony2011 posted:

What really gets me is when you, as a favour, receives a parcel for a neighbour and all of a sudden they think you you're going to do it for the rest of the  neighbourhood. I did once: not anymore!

The large Indian family who live next door to me always go away (back to India) for Xmas and New Year, so they're away for about eight weeks from the beginning of December. However rellies from all over the world post Xmas presents to them which they're not around to receive. Consequently our hallway is full of other people's parcels.

(They're nice neighbours though so it's not too much of an imposition).

Parcel (ahem) force once left a pair of PMC 23's I'd sold outside the customer's door at 1:00pm a day earlier than scheduled. They were left out for hours if full view of a busy main road.

Luckily they were still there when the buyer returned home.

G

Not impressed with myHermes,  booked via Parcel2Go for a package to be collected from home on the 19th, not collected, rebooked for collection on the 21st, no one came to collect the parcel on th 21st, just in case I took the parcel to the local Hermes collection shop on the 20th as I did not trust the collection from home service.

No sign of the parcel on the tracking service, so I hope it gets to Santa Fe sometime in the near future. 

I've come to the conclusion ,it's almost imaterial which company you use, it's a lottery if you get a good service or bad..

They all get it wrong. Sent my dad a birthday parcel to his home in France by Royal Mail earlier this year. After a few days he'd still not received it. Royal Mail tracking showed it left U.K. for Paris a few days earlier and then nothing.

Then called Royal Mail to report lost as it had apparently been holidaying in Paris for a week and his birthday had been and gone and the parcel had got no further. They said I have to wait 30 days and then report lost!!!

Went on French mail tracking and was able to see it again. In Brazil. It had been flown to Rio, then to Sau Paulo and then on to somewhere I've never heard of. Though research showed a big city with huge population in middle of nowhere. Contacted Royal Mail to ask wtf was going on, still told I had to wait 30 days!

30 days comes up. I'm writing out the claim form and complaint to RM, my dad texts me to say it's arrived. Well travelled and with some kind of sun tan but in one piece.

Amazing how they knew it would arrive after 30 days.

JamieWednesday posted:

They all get it wrong. Sent my dad a birthday parcel to his home in France by Royal Mail earlier this year. After a few days he'd still not received it. Royal Mail tracking showed it left U.K. for Paris a few days earlier and then nothing.

Then called Royal Mail to report lost as it had apparently been holidaying in Paris for a week and his birthday had been and gone and the parcel had got no further. They said I have to wait 30 days and then report lost!!!

Went on French mail tracking and was able to see it again. In Brazil. It had been flown to Rio, then to Sau Paulo and then on to somewhere I've never heard of. Though research showed a big city with huge population in middle of nowhere. Contacted Royal Mail to ask wtf was going on, still told I had to wait 30 days!

30 days comes up. I'm writing out the claim form and complaint to RM, my dad texts me to say it's arrived. Well travelled and with some kind of sun tan but in one piece.

Amazing how they knew it would arrive after 30 days.

That is absolutely ridiculous,  I'm surprised they haven't charged you extra for the round the world trip....their all as bad as each other, when a parcel is sent it's in the lap of the gods if it ever arrives.

Been using Interlink since their inception in 1983. If it's good enough for Asgaard...

More on my shipment to the US.

To track parcels handed in to a Parcel Shop (CostCutters in this case) you go to the Parcel shop site. It enabled me to track delivery to OCS, where I got another tracking number for the trip to LA, and now the parcel is on it's way to Santa Fe, given no mention of airports were mentioned I guess it is on a truck heading east on the I15 and I40 to Flagstaff, Albuquerque and then the I25 to Santa Fe. It could be a very pretty drive through the deserts and up over the mountains. Delivery forecast for this weekend. 

Just arrived home to find a slip of paper on the doormat from Hermes informing me that they had left a parcel for me in my Carport.  When I went to the Carport it was not there.  Surprise surprise! 

Not so surprising is that Hermes make it particularly difficult to contact them by advertising a phone line that will keep you waiting for at least 20 minutes.  Their words.  I have sent them an email and I am still awaiting a reply.  I managed to obtain the local delivery man for Hermes' personal mobile number from a local shop that accepts returns for Hermes.  Funnily enough I am still awaiting a return call from Alvin to explain to me where he put the parcel and how it evaporated into thin air.

Really do not need the aggravation.