Can't connect Spotify in my Unitiqute2

Posted by: Maltese on 28 December 2016

Hi everybody

I have a Unitiqute2 running on the latest firmware (version 4.4); also the Naim app used is the latest version (5.1). I also have a Spotify Premium subscription, which I used with no issue for about a year.

Now I have this problem: pressing on the Spotify connect logo, the Qute appears between the devices available, but if I then press the Qute logo, nothing happens and I get a timeout after waiting about ten seconds.

When the same problem happened about 4 weeks ago, apparently I solved this problem by using Spotify on my PC and that immediately connected to the Qute. Now the previous “solution” didn’t worked.

On the Qute, the Spotify input (on the inputs menu) is enabled. If I switched the source on the Qute to Spotify using the remote control, appears the message “Ready. Connect Spotify App”.  The Qute is connected via a wire to my router (the iRadio works without problem) and to my UPnP NAS drive.

No problem trying to play Spotify on the PC from the Ipad, So I think Spotify connect works.

I read several posts on the forum on the same issue and I think I tried all the suggestions made, but that didn’t solve the problem. I've re-started all the equipment in the chain; and I've tried to connect the Qute in wireless network mode. I’ve reset the Qute factory settings several times. I’ve removed and downloaded again the Spotify app and the Naim app.

I  also contacted the tech support and they suggested only to reset the app and Qute, that i have already done.

Thank you in advance for the help

Antonio

Posted on: 02 January 2017 by Kim

+1

I've experienced the same problem. The hifi store told me that it had to do with spotify account. I run a family premium, which should include premium streaming rights. I will visit him Thursday for him to help me find a solution.

 

Kim 

Posted on: 02 January 2017 by Dave***t
Maltese posted:

I also contacted the tech support and they suggested only to reset the app and Qute, that i have already done.

Thank you in advance for the help

Antonio

Hi. Did you go back to Naim support and tell them that the reset didn't work? They're quite helpful, and I expect they'd offer further advice.

FWIW any time I've had a similar problem, resetting/restarting everything (including the router) has worked, so I can't be much help myself. But I'm sure the support guys will think of something.