I regret my Naim purchase
Posted by: thekent on 13 January 2017
End of October 2016 I purchased an “ex display” Naim Uniti2 from an authorised retailer. It came in the box with registration card etc.
Still, it was a huge purchase for myself and I put everything I had financially into it.
After all, my main passion in life is to enjoy listening to music
. It keeps me going
.
However, Spotify kept dropping out and so I assumed an ISP problem.
I got a new router from my ISP but the drop outs continued. Later a BT Engineer came to my property. I also purchased 2 new signal boosters. There was no problem with my fibre optic internet connection.
To listen to DAB I had an aerial installed on my roof.
By December 2016 (2 months after purchase) the DAB stations dropped out and I asked a Aerial installer to come back. After numerous tests (and my pockets £ lighter) the engineer found that the Uniti2 was faulty. It could not pick up any DAB Stations unless switched off for a few minutes. Then a rescan, if I was lucky would pick up a couple of stations 
Previously, I had twice phoned Naim to enquire about streaming the Uniti2 to a Mu-So cube and was advised that you could stream everything including CD’s (I have a Naim call reference number).
For Christmas my family purchased the Mu-So for me to enhance my music listening experience since I am housebound and disabled since suffering a brain tumour.
I have returned the Uniti2 unit to the authorised retailer and contacted Naim several times. It has far too many faults to accept a repair.
I telephoned and can only say that they were far from helpful with a comeback line; “well it was an ex display model that was 2yrs old anyway!” Really doesn’t cut it with me.
At the end of the day, I could not stream music by internet connection, nor to the Mu-So cube they claim to take streaming of CD’s, no DAB stations, the unit got very hot and was temperamental.
This unit was not of merchantable quality nor fit for its purpose.
Naim have advised purchasing another router for their app to work because that also drops out …. There really should be a note in the spec before the app is downloaded. At this time, I cannot afford another router purchase but, they are out of stock of remote controls for the Mu-So.
With my health rendering me disabled, music has played an even larger part in my life. I invested all I had financially into my listening experience. I deeply regret selling the Marantz separates that I lovingly owned that provided so much listening pleasure.
When I land on the Naim home page to read their statement about how driven they are and read their statement: “Driven by a passion for the same uncompromised listening experiences that our customers demand …… and strive for the emotional experience of the music,” it really does kick me in the teeth.
It has been “emotional” for sure. I have lost a lot of money and without my Unit nor able to use the Mu-So effectively since the app rarely works.
Lesson learned. This has been a bad purchase, poor customer service and most definitely “emotional.”
Thank you for your kind words.
In all honesty, I have lost all confidence in Naim. I was shocked at their response too 
I explained that I am poorly and going to be having more Neurosurgery (should have been Tuesday but 'Im too poorly at present) and they said there was nothing they could do to put right these issues.
They said I need to buy another router and they will repair the faulty Unit ...along with the remarks "it was ex-display anyway" (but still pricey) and "it was a couple of years old already when you purchased it."
I have been without music since December. I really regret this purchase 
Its a shame when you research products and have high expectations. I know my experience has deterred a friend from purchasing from them.
Hi. It might be that I respond twice here because I typed a reply and its vanished.
But, yes I was shocked at Naim's response to
I really did have high expectations for their products and after doing my research I had felt confident that it was a good purchase. I thought their products were high quality and reliable.... hence my investment.
Sadly I have lost total faith after the way I was spoken to and the way I have been treated.
I believe a unit with so many faults warrants replacement with a new unit ....I had no idea of the age of the unit when I purchased it (how would I have known?)
I have tried speaking to them but their response came across cold and uninterested. Apart from the "buy a new router" line. I incurred additional costs as a result of purchasing the Uniti.
I was supposed to be having more brain surgery next week but too unwell at present so I had high hopes for having something sorted before my return to hospital.
Its a shame as a friend had considered purchasing from them and he has been deterred. I would advise anyone to think seriously before purchasing.
Gutted doesn't come close
Lisa
I registered the Uniti as soon as I purchased it 
I haven't tried connecting the Qb to the router yet but will do so on Monday. Someone is going to bring a new router round to try out...but I will try the Qb with a cable. Kinda defeats the reason the Qb was purchased .... the router is in a difficult place. It would mean a cable running across my living room which isn't ideal.
I live near to Coventry.
Yes that is the crux of it.
The person I spoke to at Naim really had a "so what" kind of attitude with the penultimate insult "it was already 2yrs old."
I purchased it in good faith from a retailer ..... what more can I say.
I had to resort to this forum.
The retailer seems quite helpful and returned the Uniti to Naim at the start of last week but I am told that it hasn't been looked at yet.
I have explained to Naim that I more Neurosurgery is imminent (should have been Tuesday) and they gave the impression that it really was of no significance.
I really do regret selling my Marantz
All: I am sorry that my replies to individuals have all appeared in one go - I truly appreciate the feedback 
[@mention:1566878604014594] I have phoned Naim twice to speak to them about it because the retailer (in Coventry) advised that they would speak to Naim as well. Sadly, this is where I am at.
Some of my Marantz seperates were 'getting on a bit' but the sound quality was excellent. Similarly, I have an old Rotel Amp in my loft (over 40yrs old) and know that it is still ticking.