I regret my Naim purchase

End of October 2016 I purchased an “ex display” Naim Uniti2 from an authorised retailer.  It came in the box with registration card etc.

Still, it was a huge purchase for myself and I put everything I had financially into it.
After all, my main passion in life is to enjoy listening to music.  It keeps me going.

However, Spotify kept dropping out and so I assumed an ISP problem.
I got a new router from my ISP but the drop outs continued.  Later a BT Engineer came to my property.  I also purchased 2 new signal boosters. There was no problem with my fibre optic internet connection.
To listen to DAB I had an aerial installed on my roof.

By December 2016 (2 months after purchase) the DAB stations dropped out and I asked a Aerial installer to come back.  After numerous tests (and my pockets £ lighter) the engineer found that the Uniti2 was faulty.  It could not pick up any DAB Stations unless switched off for a few minutes. Then a rescan, if I was lucky would pick up a couple of stations 

Previously, I had twice phoned Naim to enquire about streaming the Uniti2 to a Mu-So cube and was advised that you could stream everything including CD’s (I have a Naim call reference number).
For Christmas my family purchased the Mu-So for me to enhance my music listening experience since I am housebound and disabled since suffering a brain tumour.

I have returned the Uniti2 unit to the authorised retailer and contacted Naim several times.  It has far too many faults to accept a repair.
I telephoned and can only say that they were far from helpful with a comeback line; “well it was an ex display model that was 2yrs old anyway!”   Really doesn’t cut it with me.
At the end of the day, I could not stream music by internet connection, nor to the Mu-So cube they claim to take streaming of CD’s, no DAB stations, the unit got very hot and was temperamental.
This unit was not of merchantable quality nor fit for its purpose.

Naim have advised purchasing another router for their app to work because that also drops out …. There really should be a note in the spec before the app is downloaded.  At this time, I cannot afford another router purchase but, they are out of stock of remote controls for the Mu-So.

With my health rendering me disabled, music has played an even larger part in my life. I invested all I had financially into my listening experience.  I deeply regret selling the Marantz separates that I lovingly owned that provided so much listening pleasure.

When I land on the Naim home page to read their statement about how driven they are and read their statement: “Driven by a passion for the same uncompromised listening experiences that our customers demand …… and strive for the emotional experience of the music,” it really does kick me in the teeth.
It has been “emotional” for sure. I have lost a lot of money and without my Unit nor able to use the Mu-So effectively since the app rarely works.

Lesson learned.  This has been a bad purchase, poor customer service and most definitely “emotional.”