Uniti Progress Update

6th November

Following the release of Uniti Star for retail, our software and R&D teams have been working on a software update for Uniti Core.  We have listened to your feedback, which has informed the work we have been undertaking on this update.

We would like to inform you ahead of our scheduled December release, what will be included in the 2.5 Uniti Core update.

Release Notes

• Fixed: error reporting for ripped CDs: improved rip monitor and new view in the app that shows all albums/tracks with rip errors
• Fixed: losing content of some shared folders on a NAS with several shares
• Improved: formatting reliability and progress feedback in the app.
• Improved: robustness and reliability of share discovery.
• Improved: crashes caused by rogue artwork (over 2500 x 2500 pixels) and some FLAC metadata have been stabilised

The Software Test team are now working to ensure the stability and long-term usability of the update.  We will inform you of any changes to the release notes closer to the time of release.
 

Best Wishes,
 

Trevor Wilson

The Software Team have now completed their work on Roon Ready for Uniti Atom, Uniti Star and Uniti Nova and we are pleased to say that the updated firmware (version 2.3) is now available to download and enjoy.  We have also uploaded new Apple and Android apps with Roon compatibility to the App Store and Play Store, see release notes below.

For more information on creating a Roon account, setup and support, Roon has created an extensive knowledge base that covers all these topics and more.  They also offer a Support service should you experience any problems.

You will need to download the latest Roon app from their website.

OS v5.8.2 Release Notes

Added: support for Roon (when running firmware v2.3)
Fixed: a crash relating to adding tracks to a long playlist
Fixed: minor UI glitches - when using TIDAL, when connected to Bluetooth, when ripping CDs
Fixed: a bug that prevented artwork changes to ripped CDs
 

Android v2.3.1 Release Notes

Added: support for Roon (when running firmware v2.3)
Fixed: miscellaneous crashes
 

6th October

We are very pleased to announce the launch of Roon Ready at Rocky Mountain Audio Fest today, with our new Uniti Atom, Uniti Star and Uniti Nova.  As a company, we have always appreciated that our customers enjoy listening to their music in a variety of different ways. Roon has created a solution that appeals to the audiophile and music enthusiast community and we are delighted to be able to extend this feature to you.

A software update will be available at the end of October across the Uniti all-in-one players featuring Roon Ready.

Android App v2.3.1

Fixed: miscellaneous crashes fixed

28th September

I am delighted to inform you that our versatile all-in-one player, Uniti Star, is now available for demonstration at your local specialist retailer.

Both the iOS and Android apps have been updated to include Uniti Star functionality and are now available for download from the App Store and Play Store.  Moving forwards, all updates for the Uniti range will take place over-the-air.

Android App v2.3

Included: Compatibility for Uniti Star
Fixed: Jumpiness of metadata scrolling
Fixed: Improved stability of showing inputs when reconnecting to product
Fixed: Issues with Playlists
Fixed: Tidy-up of room screen
Fixed: Miscellaneous crash reports

iOS App v.5.8

Included: Compatibility for Uniti Star
Fixed: Updated to ensure seamless integration with iOS 11
Fixed: Improved ripping monitor
Fixed: Numerous performance and bug fixes

Best Wishes,
Trevor Wilson 

6th September

Dear Forum Members,

I am pleased to say that we are still on-track to release Uniti Star in September.  The teams are working hard putting the finishing touches on the software and thoroughly testing all functionality. Alongside the release will be new iOS and Android apps to include Uniti Star functionality.

I am aware that questions are being asked on when multiroom will be enabled from the Uniti to the Mu-so range and our other networked players.  It is a priority for us and we are working as quickly as we can to ensure it is stable and the sound quality is where it should be.

I will update you as soon as I have more news.

Best Wishes,

Trevor Wilson

1st September

Naim Android App v2.2.1 has been released to the Play Store

Release Notes

Fixed: Crash when selecting input then selecting 'Now Playing' bar

This crash was only seen on Mu-so range and original Uniti range products

25th August

I am delighted to inform you that we have now passed all approvals for Uniti Nova.

All further updates to Uniti Nova will take place over-the-air as we move forward.

The Production Department continues at a significantly increased output capacity compared to previous years – for the first time in Naim’s history, we have triple shifts running 24 hours a day.  We are building and testing Uniti Star ready for release, alongside Uniti Atom, Uniti Nova, Uniti Core and Classic products to fulfil your orders.

Once again, I would like to thank you for your patience throughout this process, we are working flat-out to provide you with the very best quality Naim products.

As you will have seen the early press reviews are hugely positive - with more to come - and of course you will have now had time to truly experience how good Atom is. I’m glad to say Nova is significantly better still.

The Naim iOS v.5.7.5 app has been released to the App Store, featuring Uniti Nova support.

 Release Notes

Fixed: occasional crashes when populating Home Screen tabs
Fixed: rooms screen welcome 'Find My Rooms' button stopped responding after the app is minimised on an iPad
Fixed: the app not navigating to 'Rooms' during firmware update via the front panel
Fixed: removed ‘Check for Updates’ menu item in ‘Settings’ on unsupported products
Fixed: Legacy - in 'Settings' the 'Check for Updates' menu item has been removed.
Fixed: disabling TIDAL from the Settings menu did not log the user out of TIDAL

24th August

Android app v2.2.1971 has been released to the Play Store, featuring Uniti Nova support.

Release Notes

Fixed: miscellaneous UI improvements on home screen whilst connected to Uniti Atom
Fixed: miscellaneous improvements on Settings menu whilst connected to Uniti Atom
Fixed: Remove 'Stop Stream' Banner from Now Playing screen on inputs that do not need it
Fixed: Uniti Atom - Spotify - Now Playing - updated images
Fixed: Tap for options to work when Uniti Core is UPnP server
Fixed: Uniti Atom - Server mode settings
Fixed: Crash fixes
Fixed: Uniti Atom - power loop issue
Fixed: Volume slider unresponsive after relaunching the app
Fixed: Uniti Atom -Missing Seek2Time node on certain inputs
Fixed: Uniti Atom - Auto Standby Time - wrong options
Fixed: Miscellaneous UI improvements
Fixed: Crash when select 'Go To' options on Tidal Now Playing screen
Fixed: Missing streaming info on Now Playing screen
Fixed: Product Name is replaced with IP address after closing and relaunching the app
Fixed: TIDAL search not being user-friendly
Fixed: FM presets not working after being deleted
Fixed: Adjust titles on home screen so can now scroll
Fixed: UPnP - remove play options that did not work
Fixed: Empty playlist created for Uniti Core UPnP

Uniti Atom Software Update

A software update will be available today for Uniti Atom.  Your app will notify you when the update becomes available for download.

Release Notes

Fixed: Setup Wizard doesn't always offer appropriate country selection after user has set language
Fixed: WiFi key entry has keyboard control and selection issues
Fixed: Added new translations for some on-screen text
Fixed: Favourites selection sometimes out of sync with available favourites
Fixed: Some FLAC files would not play from USB device
Improved: Now Playing screen for several inputs

15th August

We are pleased to announce that we will be releasing the Uniti Core 1.5 firmware update tomorrow - the 15th August.  Once live, the Naim app will notify users that an update is available for download.
 

Release Notes

Fixed: occasional missing downloads folder
Fixed: networking - CIFS share discovery is very slow
Fixed: HDD larger than 2TB formatted as NTFS on core is not readable on Windows machine
Fixed: FLAC tag reader returns invalid characters and results in unplayable tracks
Fixed: some FLAC tracks playable via UPnP but not via S/PDIF.

If you have any questions regarding the update please contact the Tech Support Team.

Best Wishes,

Naim Audio

14th August

iOS App version 5.7.4 has been released to the App Store.

Release Notes

Fixed: when updating a Uniti Core, the app would bounce the user back to the room screen without restarting the unit.
Optimised: app size for quicker download and installing

11th August

Now that we have passed the first phase of global distribution for Uniti Atom, we are working around the clock, building to meet the back order demand. This is being achieved via a three shift pattern seven days a week.

I am pleased to report that the new look Uniti seems to be gaining the acclaim we hoped and worked so hard to deliver, here is a link to the first stellar review from What HiFi.

Multiroom firmware has needed further improvements to increase stability. Although functioning well, releasing a feature that could have been better is not something we will do.  Extensive beta and test programmes are in progress and we will inform you as soon as an update with Mu-so multiroom functionality is available.  Please rest assured, this is a top priority.

Uniti Nova production is also going full steam ahead as we are in the last stages of certification approval. And Star is making great progress to complete the line-up.

Best Wishes,

Ryan Latham

4th August

hi all, update for you as requested. HDMI is now in final test. Nova is also in final test, indeed a large beta test is taking place this weekend within Naim R&D as a shakedown check. I would not expect a long wait now at all, but we really want it right. We are closely working with the licensing partners (as we need to work with them on all products). 

Best wishes,

Trevor

27th July

We are pleased to announce that a new update for the Naim Android App is now available to download from the Play Store. The V2.1.1 release fixes known volume issues and some crash fixes affecting Uniti Atom. 

18th July

We are pleased to announce that v2.1 of the Android app is now available for download from the Play Store. This release includes functionality for Uniti Atom, Uniti Core and other Naim streaming products. 

 Naim Android App v2.1

Fixed: app crashes when minimised and re-launched
Fixed: missing home screen input icons
Fixed: crash when selecting the ‘More’ item on Uniti Core’s browse menu
Fixed: glitch when moving between UPnP and TIDAL playlists
Fixed: Mu-so/Mu-so Qb wireless setup occasional failures
Fixed: ‘Now Playing’ screen Bluetooth input missing transport buttons
Fixed: Uniti Core share scanning ‘Clear All’ option not working
Fixed: Uniti Core share scanning configuration not working
Fixed: Uniti Core occasional unexpected ‘Error 404’ alert pop-ups
Fixed: Uniti Core playlist/play queue bug fixes
Fixed: Uniti Core - setting up an external store didn't give the user an option between WAV or FLAC
Fixed: Uniti Core - ‘Ripping Settings’ not updating after configuring a new store
Fixed: Uniti Core - information displayed on the ripping monitor is compromised depending on artwork size
Fixed: TIDAL search bar glitches
Fixed: TIDAL search - continual keyboard pop-ups
Fixed: TIDAL - some artist info not available
Fixed: TIDAL - missing ‘Repeat’ and ‘Shuffle’ from ‘Now Playing’ screen
Fixed: general - restoring states after suspension and resume of app
Fixed: iRadio - BBC radio station missing station info and buffer rate

12th July

The previous week has seen some great progress; one of the very few approvals left for certification is now in the bag. 

We are down to the last few issues, the Software department are working through them and there will hopefully be an update for you at the end of the week.  We are continuing to build Uniti Atom ready for shipping as soon as we are able to send them out. 

Best Wishes,

Trevor

5th July

As promised another update. 

Last week saw some good progress with the certification labs.  The issues found were diagnosed, fixed and returned back in for checks. Currently, we are in the test houses and awaiting feedback from them. We are regularly in calls with them and things appear to be going the right way but until it’s all approved we are fine tuning the software and the app to make the best use of the time.

Rest assured we are doing all we can.

Trevor

27th June

Hi All,

I appreciate all the excitement regarding the new product range of Uniti Atom, Uniti Star, Uniti Nova.

We are extremely focused on delivering these products to our sound aspirations and functional aspirations, nothing is being done that detracts or distracts from this.

We have listened to your collective request for updates and have been providing them for you with as much detail as we can. As previously discussed I am contractually constrained with exactly the details that I can share, and whilst I wish to be transparent – I cannot risk the long-term support of our technical partners for a very short-term chance to be more popular on this forum. I appreciate this is frustrating to some of you, but I always look to ensure that the enjoyment of the music is delivered in the long term.

Currently I can say that the latest cycle of certification has thrown up some small but important issues in the eyes of our technical licensor partners.  We are addressing these, but it is a complex inter-woven scenario that means negotiation between various parties needs to take place. We are making good headway on this, but we do not control these companies so our ability to definitively give dates is, to a large extent, reliant on them giving us commitments/expectations that we can act upon.

We are further forward than last week’s update, indeed one certification is completed now, however, others remain open. As explained above we are in a very tight cycle of conversation and process to resolve. I can’t disclose which is completed as that would risk our other licensor partners receiving comments from customers that could make the situation more complex for us. Please bear this in mind.

Did we know that certification issues would happen when we launched last year? To a large extent yes, however we did not expect or anticipate some of the realities/relationships (even with our experience in development) and we launched based on agreements and understandings/experience that were not correct.

20/20 hindsight is a wonderful thing, but I can honestly say it’s been a brutal and hard experience in bringing this product to market and one that I’m very sure the whole team do not want again.  The whole of Naim is looking inwards saying “how do we improve so this isn’t experienced again by our customers?”

Looking past our introspection, the outcome ultimately will be a great product range that I’m confident you will enjoy for many years to come.

Furthermore, I recognise that in the eyes of some customers there are things that need addressing in Uniti Core. These comments have not fallen on deaf ears at all, the majority are scheduled and allocated into release planning. The work packages are complex and interwoven so until Uniti Atom is released I choose not to commit to a date/delivery that I might be unable to deliver against.

Rest assured the issues are noted, the requests/features and improvements are logged. Some, for example, TIDAL on a Uniti Core will not be delivered as it was designed and intended to be a server product, not a headless streamer. Other features like metadata for composer, conductor for example are in the release planning.

Android release is nearing completion now, and I feel it’s fair and honest to say we recognise that we need to do much better in supporting our customers here. This hasn’t been ignored internally. Our user base demographic is still heavily biased towards iOS in this market segment but in no way does that excuse the delay we must do better, and we shall.

I must ask however, that whilst I appreciate the frustrations, please do consider that the team involved are fully aware of the frustrations our customers have, but the manner in which these are detailed – particularly but not exclusively on this forum – could be damaging to the morale of the team tasked to deliver, at a time when we all need them to be positive and striving to deliver excellence. Please bear this in mind, we all need the team on their A game, we take the feedback fairly and squarely, but I now request that pragmatism reigns please.

We will, of course, update as things change or in a week’s time

Trevor

22nd June

We are so nearly there with certifications and are just awaiting final approval from Google, Spotify and AirPlay.  We are in close contact with all these organisations to ensure we are doing everything possible to conform to their regulations.

We will be in contact again once we have passed the certifications process, at which point we can start programming ready to ship your Uniti Atoms.

14th June

We have made significant progress over the past 7 days and are on top of the issues of certifications sign-off.  We are nearly there and the feedback from the various labs is very positive and we are very close to gaining final certifications.

The Production Department is continuing with the build of Uniti Atom and we are pleased to say we will commence programming shortly.

As soon as we have more information for you, we will be in touch with an update.