Uniti core

Cbr600 posted:

This is an example of a recent cd purchase and how the HDX has ripped and its metadata, and then same cd ripped on the core and the result of its metadata. And Brian Eno is not the typical classical issue!

This is the HDX version

And this is the same cd as read by the core

Hi Paul,

Great - can you create an image of that CD as a .cue/.bin file using something like "ImgBurn" (if you have a PC) and get teh .cue and .bin files over to us via something like dropbox or WeTransfer and then we can take a look and hopefully find out what's going on...

Best

Phil

Phil Harris posted:

Cbr600 posted:

Phil,

i , like many am having a lot of issues with the core, and the metadata is brutal compared to the same rips on the HDX.

i have emailed you a number of times last week on a few issues with core and waiting for some support.

one thing I have noticed is that if an external usb drive is plugged in rear port, then this appears to be the priority drive and downloads are sent here rather than the internal hdd, and the system does not then read the internal drive

Hi Paul,

I believe that you were emailling my old "naimnet" address that has been out of use for a couple of years now - not the "naimaudio" address listed in the sticky at the top of the forums or in the right hand sidebar ... I do have an email from you in my inbox from towards the end of last week whilst I was away from the office getting sorted for the Acoustica event and you should have had an autoresponder saying that I would reply as soon as possible on my return to the office this week - did you not?

Did you have a Core music store set up on the USB external drive at any point because that should be the only way that imported data can be written to the USB drive?

Best

Phil

Phil,

my original mail to you was a direct reply to your initial mail to me, so the address should have been OK as it was a direct reply.

no response prompted a few other forwarded mails which might have gone to wrong address, and ended with me mailing Naim sales to help contact you. Also left you a voice mail on your phone.

yes I do get your out of offic response.

not to worry, I do understand the heavy workload you guys have, and the support given, even at such late hours.

hopefully you will be able to respond to my queries in due course

hopefully you will have the detail above showing example of poor metadata compared to hdx

talk soon

paul

Cbr600 posted:

Phil Harris posted:

Cbr600 posted:

Phil,

i , like many am having a lot of issues with the core, and the metadata is brutal compared to the same rips on the HDX.

i have emailed you a number of times last week on a few issues with core and waiting for some support.

one thing I have noticed is that if an external usb drive is plugged in rear port, then this appears to be the priority drive and downloads are sent here rather than the internal hdd, and the system does not then read the internal drive

Hi Paul,

I believe that you were emailling my old "naimnet" address that has been out of use for a couple of years now - not the "naimaudio" address listed in the sticky at the top of the forums or in the right hand sidebar ... I do have an email from you in my inbox from towards the end of last week whilst I was away from the office getting sorted for the Acoustica event and you should have had an autoresponder saying that I would reply as soon as possible on my return to the office this week - did you not?

Did you have a Core music store set up on the USB external drive at any point because that should be the only way that imported data can be written to the USB drive?

Best

Phil

Phil,

my original mail to you was a direct reply to your initial mail to me, so the address should have been OK as it was a direct reply.

no response prompted a few other forwarded mails which might have gone to wrong address, and ended with me mailing Naim sales to help contact you. Also left you a voice mail on your phone.

yes I do get your out of offic response.

not to worry, I do understand the heavy workload you guys have, and the support given, even at such late hours.

hopefully you will be able to respond to my queries in due course

hopefully you will have the detail above showing example of poor metadata compared to hdx

talk soon

paul

Cheers Paul,

We have a group voicemail box so it's possible that one of the other guys picked it up last week but hasn't flagged it to me so far...

Can you get me the .cue/.bin copies of that CD?

Best

Phil

Hi Phil,

Lookup (for Import, Sharing, etc.) still does not work consistently for my MacMini which is attached to the same router as of the Core.

Regards,

Sourav

Sourav Mazumder posted:

Hi Phil,

Lookup (for Import, Sharing, etc.) still does not work consistently for my MacMini which is attached to the same router as of the Core.

Regards,

Sourav

Hi Sourav,

I'm not sure what you mean by "Lookup still does not work consistently for my Mac Mini" is this something relevant to this thread or are you referring to a separate / different problem that you have?

Best

Phil

Phil Harris posted:

Sourav Mazumder posted:

Hi Phil,

Lookup (for Import, Sharing, etc.) still does not work consistently for my MacMini which is attached to the same router as of the Core.

Regards,

Sourav

Hi Sourav,

I'm not sure what you mean by "Lookup still does not work consistently for my Mac Mini" is this something relevant to this thread or are you referring to a separate / different problem that you have?

Best

Phil

Sorry for the confusion. There are so many threads going on on Uniti Core !!! This one should be more appropriate for the thread Uniti Core 1.3 Firmware Issues. I shall post it there.

The issue I wanted to bring in Naim;s notice that for Network Share Discovery I'm still not able to see the shared folders in my MacMini in a reliable way.

Regards,

Sourav

Sourav Mazumder posted:

Sorry for the confusion. There are so many threads going on on Uniti Core !!! This one should be more appropriate for the thread Uniti Core 1.3 Firmware Issues. I shall post it there.

The issue I wanted to bring in Naim;s notice that for Network Share Discovery I'm still not able to see the shared folders in my MacMini in a reliable way.

Regards,

Sourav

Hi Sourav,

If anyone is having an issue then it is much more likely that we'll see it if it is reported to us directly - the email address is to the right, support@naimaudio.com and in the support sticky at the top ( https://forums.naimaudio.com/topic/naim-support ) - rather than tacking it into the middle of a forum thread and hoping that it will be seen.

Best

Phil

Hélène posted:

I bought a uniti core a couple of weeks ago with an nds, I am returning the core as it is one of the worst product launches I have never witnessed. In the magazines and on their site they claim it can be use as a CD player but it can't at this time, they claim we can edit but we can't, it is not compatible with a Samsung tablet and we can't do the back up at specific time. Unfortunately the worst is that after ripping 280 cd, mainly classical I can't find a very high proportion of them, either they are under a different name, or without metadata or under different labels that are totally irrelevant. Extremely disappointing.  I do own the 500 amp and pre-amp with a 500 power supply and it is outstanding, so do not understand why launching a product that is not complete. I wrote to naim but never received a response. I am now looking at other companies

---

 

Hi Helene,

Just to make sure that my previous reply didn't get lost in amongst the other postings...

If you know how to manually set DNS server addresses on your router then could you try setting your router to use Google's DNS servers (8.8.8.8 and 8.8.4.4) as a test and see if your lookup then works ... it's a really odd issue that you have there - without exception we are getting much better lookups on Core than on the 'old' servers and there has to be a logical reason so it would be good to be able to find out.

If you could drop us an email at support@naimaudio.com then hopefully we can try to work the problem with you and find a resolution to it...

Best

Phil

Phil Harris posted:

Cbr600 posted:

Phil Harris posted:

Cbr600 posted:

Phil,

i , like many am having a lot of issues with the core, and the metadata is brutal compared to the same rips on the HDX.

i have emailed you a number of times last week on a few issues with core and waiting for some support.

one thing I have noticed is that if an external usb drive is plugged in rear port, then this appears to be the priority drive and downloads are sent here rather than the internal hdd, and the system does not then read the internal drive

Hi Paul,

I believe that you were emailling my old "naimnet" address that has been out of use for a couple of years now - not the "naimaudio" address listed in the sticky at the top of the forums or in the right hand sidebar ... I do have an email from you in my inbox from towards the end of last week whilst I was away from the office getting sorted for the Acoustica event and you should have had an autoresponder saying that I would reply as soon as possible on my return to the office this week - did you not?

Did you have a Core music store set up on the USB external drive at any point because that should be the only way that imported data can be written to the USB drive?

Best

Phil

Phil,

my original mail to you was a direct reply to your initial mail to me, so the address should have been OK as it was a direct reply.

no response prompted a few other forwarded mails which might have gone to wrong address, and ended with me mailing Naim sales to help contact you. Also left you a voice mail on your phone.

yes I do get your out of offic response.

not to worry, I do understand the heavy workload you guys have, and the support given, even at such late hours.

hopefully you will be able to respond to my queries in due course

hopefully you will have the detail above showing example of poor metadata compared to hdx

talk soon

paul

Cheers Paul,

We have a group voicemail box so it's possible that one of the other guys picked it up last week but hasn't flagged it to me so far...

Can you get me the .cue/.bin copies of that CD?

Best

Phil

Phil, only just seen your reply. Not sure what you mean by the cue/bin?

the cd is actually Brian eno's new album called reflection, and metadata on HDX was perfect, but totally wrong on core

Cbr600 posted:

Phil, only just seen your reply. Not sure what you mean by the cue/bin?

the cd is actually Brian eno's new album called reflection, and metadata on HDX was perfect, but totally wrong on core

Hi Paul,

If you have a Windows PC then there is a piece of software called IMGBurn which is free and allows you to create an electronic image of a CD - for an audio CD it does this as a pair of files with the extensions .img and .bin.

It's handy to be able to get an exact copy of the disc because sometimes there are slight variances in the disc IDs or TOCs that can cause search results to come back with very different results and it would be very handy to be able to run that disc through the software guys here to find out what's going on with it...

Cheers

Phil

I am now going through this process of extracting disc files to send to Naim.   But...........  if both my PCs at home read the disc perfectly and with the correct metadata Album and Track information, then what can be wrong with the discs ??

Red Kite posted:

I am now going through this process of extracting disc files to send to Naim.   But...........  if both my PCs at home read the disc perfectly and with the correct metadata Album and Track information, then what can be wrong with the discs ??

Hi,

All things being equal then all discs should be readable in all drives however in the real world discs that are readable in one drive might not be readable in another - even another drive of the same make and model (I have a big 'ripping station' PC at home that has eight BluRay drives in it, 4 Blu-Ray readers of one make and model and 4 assorted Blu-Ray writers and I often find that discs that won't read in one drive will read in another) - and sometimes discs are not produced to the official Red Book standards but might be 'close enough' that they work in most drives but not in some.

What I want to do at this time (as Core is still a very new product) is simply try to check through any discs that customers experience problems with so we can try to get a handle on what issues people are having.

Best

Phil 

although you can purchase  BOX SETS OF ALBUMS PAST very cheap now,their source /label can be a little in doubt. so maybe the red standard is in error.    difficult to copy/obtain metadata   .  ive found jrivers seems to work better than other platforms

Phil Harris posted:

Cbr600 posted:

Phil, only just seen your reply. Not sure what you mean by the cue/bin?

the cd is actually Brian eno's new album called reflection, and metadata on HDX was perfect, but totally wrong on core

Hi Paul,

If you have a Windows PC then there is a piece of software called IMGBurn which is free and allows you to create an electronic image of a CD - for an audio CD it does this as a pair of files with the extensions .img and .bin.

It's handy to be able to get an exact copy of the disc because sometimes there are slight variances in the disc IDs or TOCs that can cause search results to come back with very different results and it would be very handy to be able to run that disc through the software guys here to find out what's going on with it...

Cheers

Phil

phil, I have the files on google drive as they are too large to attach to this thread, see link below

https://drive.google.com/open?...doclHWFp4SGtWbzktcFk