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Further to my post above - this is not saying wifi (wireless) is the answer to the problem,  its just a side comment on the advantages of an ethernet connection.

Bottom line in this case the BT hub has flashing lights & that is a real problem indicating its lost its line connection - that could be the phone line, ADSL filter, a connection, or the hub itself.    Thats why BT helpdesk needs to be called,  they will run a line test & remote hub test,  then if needed they can further interrogate the hub data logger,  & all this can be done from the helpdesk. 

ChrisSU posted:

I find it so much easier to run my own LAN hardware inside of the ISP supplied router, on which I simply disable WiFi and connect to my own device with a short Cat5e cable. Then they can give me whatever piece of junk they like, and as long as it gives me an internet connection, I don't worry about its other abilities.

Seconded

This is what I recommend.

Manu posted:

ChrisSU posted:

I find it so much easier to run my own LAN hardware inside of the ISP supplied router, on which I simply disable WiFi and connect to my own device with a short Cat5e cable. Then they can give me whatever piece of junk they like, and as long as it gives me an internet connection, I don't worry about its other abilities.

Seconded.   This is what I recommend.

Sorry folks,  bad advice.     The OP has a problem that is more than likely an ISP issue,  her ISP contract includes a helpdesk service to diagnose & if needed to remotely interrogate/configure/advanced test including remote connections to your PC/Mac/Laptop & & if required instigate an engineer site visit .   The contract also includes the ISP broadband wireless hub,  but if you call the helpdesk & they detect a 3rd party hub the trouble shooting service is limited to a line check only.    So get a 3rd party hub if you want,  but keep the ISP hub for connecting when you want the helpdesk.

Mike-B posted:

Manu posted:

ChrisSU posted:

I find it so much easier to run my own LAN hardware inside of the ISP supplied router, on which I simply disable WiFi and connect to my own device with a short Cat5e cable. Then they can give me whatever piece of junk they like, and as long as it gives me an internet connection, I don't worry about its other abilities.

Seconded.   This is what I recommend.

Sorry folks,  bad advice.     The OP has a problem that is more than likely an ISP issue,  her ISP contract includes a helpdesk service to diagnose & if needed to remotely interrogate/configure/advanced test including remote connections to your PC/Mac/Laptop & & if required instigate an engineer site visit .   The contract also includes the ISP broadband wireless hub,  but if you call the helpdesk & they detect a 3rd party hub the trouble shooting service is limited to a line check only.    So get a 3rd party hub if you want,  but keep the ISP hub for connecting when you want the helpdesk.

If there's a fault on the ISP router, yes, of course it should be taken up with the ISP. Nonetheless, I would still not want to depend on their hardware for my LAN. All ISP supplied routers have Ethernet ports, and if I choose to connect other devices to these ports, well that's what they're for, and I don't see why they would withdraw support just because of the devices I choose to connect to it. No ISP I've ever used has done this when I've had issues, or even queried what I'm doing when I say I'm not using their WiFi, just a wired connection to their device. If I had suggested removing the ISP supplied router and replacing it with one my own choice, that might be a different matter.

I agree Chris, (up to a point)  All I was saying with my 'bad advice' comment is my advice is to focus on & fix the basics.  The OP has an ISP hub with flashing lights & I know BT hubs as well as as anyone & I know this means the line, ADSL filter or (most likely) the hub itself is defective.  So K.I.S. & use the helpdesk & get the hub running without flashing lights first.