New Uniti Core

Hi David,thanks for your patience with me,I got excited when you said there is an updated app today.I did the update to 7.2,thinking this would solve this,wrong,the same thing keeps happening.I also tried formatting to FLAC,but it does the same thing.This product really should have a remote control,because this app is basically unusable.After no more than ten seconds of the icon spinning,it kicks out that "streamer not responding" pop up again and again and again and again. ...???

Ok so here is another idea.

Select your 272 with the app. You should not get the app not responding messages. Now select upnp and navigate to a CD that you ripped with the Core. Select it and you now have the screen where you can see the album artwork and the tracks. In the top right hand corner there are three dots. Click on that and you will get a drop down menu. Select "delete this album" and confirm if asked. Repeat with three or four more ripped albums. These have to be CDs you ripped with the Core. You can't do it from inside the 272 if you select something you imported from your USB HDD.

This should give you room on the SSD. You could look at the SSD in the place where you got your read only 0% available message.

Then try and play something from inside the 272.

best

David

Hungryhalibut posted:

It really shouldn't be like this. Something is clearly amiss, whether it be physically sick or there is something in the setup. Ravenswood's experience shows how it should just work. Your dealer has a responsibility here, and the Naim support too. The dealer needs to get it working or replace it. They shouldn't be selling things they don't understand. The fact that it has flashing lights shows something is wrong and there seems little point trying anything else until the machine is stable. Let's hope that you get it fixed soon, but get your dealer on the case. You shouldn't be left high and dry. 

Totally agree HH. Although it might not feel like it, Naim does take such things very seriously. That flashing light seems very odd. OK, I know this is a daft  question but have you checked that the Samsung drive is correctly seated in the caddy, pushed gently home and otherwise OK? Once powered  up, my 1TB drive was very simple and fast to format. The only issues I've had have been with the recent app upgrade!

If he wasn't on a very well deserved holiday this week Phil Harris at Naim is your man. I've had course to drop a line to customer services in the past and he was back almost by return. Similarly I've found Trevor Wilson very responsive although he probably wouldn't thank me for adding to his in tray

Phil is part of a team, so even when he's on his holidays a phone call to support should hopefully get to the bottom of the issue.

Richard Dane posted:

Phil is part of a team, so even when he's on his holidays a phone call to support should hopefully get to the bottom of the issue.

@Richard Dane he is in Canada Richard and he has emailed Naim support a day or two back but there hasn't been a reply.

best

David

Yes I know he is but whe n the chips are down Phil always comes up with goods - just wish they could clone him.

I tried deleting albums like you said David using the 272,i hit delete but the album is still on the playlist...repeated it several times,a few seem to of worked.Tried formatting again,after several failed attempts,it appears to be doing something,the little wheel is still spinning as i write this. Unfortunately,i have to leave for work now,fingers crossed that it is done in 12 hours when i get home.

No quarter posted:

I tried deleting albums like you said David using the 272,i hit delete but the album is still on the playlist...repeated it several times,a few seem to of worked.Tried formatting again,after several failed attempts,it appears to be doing something,the little wheel is still spinning as i write this. Unfortunately,i have to leave for work now,fingers crossed that it is done in 12 hours when i get home.

I await with interest!

When you delete an album it can take a little while to disappear because the Core has to rescan, which is done automatically often but not necessarily instantly. Anyway I hope it works for you!

best

David

I now realize after reading more in depth about the Core,from the simulator,how horribly wrong I was when I tried to copy my files over.It should of been done on my PC,I did it on the Core itself.Tomorrow I am going to buy a new external hard drive(3TB),because they are on sale,first I will format it by plugging it into the Core.Remove it,plug it into my PC and copy the files off my existing external drive to it,then I should be able to plug it back into the Core,and play those files.I think the way I did it,sent the whole SSD,and unit itself into a confused state,so it refused to play.I can only hope that the SSD is formatted when I get home from work tonight,and also hope the app allows me to format the new external drive I will buy.I will then simply use the external drive that my music is on now for a backup.

David Hendon posted:

Shares and stores are different.

 

A store is a place where the Core will place ripped music (the Music folders, which are LQ, MQ and HQ). Rips are always put into the MQ folder. And there is a Downloads folder into which you put downloads or the Core will put imported music that wasn't ripped by a Naim server. Imported music which was ripped on another Naim server will be put into the Music folders. You have to format a store the first time you use it. But not any other time.…

I have a US, not a Core but was interested in this.

My Download folder is showing as a Share on N-Serve. Should I convert it to a Store, with the 'use as Store' command?

No quarter posted:

I now realize after reading more in depth about the Core,from the simulator,how horribly wrong I was when I tried to copy my files over.It should of been done on my PC,I did it on the Core itself.Tomorrow I am going to buy a new external hard drive(3TB),because they are on sale,first I will format it by plugging it into the Core.Remove it,plug it into my PC and copy the files off my existing external drive to it,then I should be able to plug it back into the Core,and play those files.I think the way I did it,sent the whole SSD,and unit itself into a confused state,so it refused to play.I can only hope that the SSD is formatted when I get home from work tonight,and also hope the app allows me to format the new external drive I will buy.I will then simply use the external drive that my music is on now for a backup.

I'm afraid you are still misunderstanding something important!

You can only have one music store. It is normally the internal drive but it could be anything else. The music store is where the Core saves rips it makes from CDs. When you format a disc in the Core to make it a store, you are in effect firstly tell the Core that this is its one store and secondly the Corr prepares it by putting the folder structure in that it requires.

Anything else is a music share and YOU DO NOT FORMAT A SHARE with the Core. If you buy a new USB disc, leave the formatting alone, put your music onto it with a computer and then plug it into the Core. You have to tell the Core that it is a share because that is the instruction to the Core to scan the music on it and offer it to you in the app. If you don't define it as a share like this, the Core will ignore it.

The only other time you format a disc with the Core is when you want it to be a destination disc for a backup. But forget that for now. You don't do that with the music store function anyway. It's done with the backup function.

Best

David

Richard Morris posted:

David Hendon posted:

Shares and stores are different.

 

A store is a place where the Core will place ripped music (the Music folders, which are LQ, MQ and HQ). Rips are always put into the MQ folder. And there is a Downloads folder into which you put downloads or the Core will put imported music that wasn't ripped by a Naim server. Imported music which was ripped on another Naim server will be put into the Music folders. You have to format a store the first time you use it. But not any other time.…

I have a US, not a Core but was interested in this.

My Download folder is showing as a Share on N-Serve. Should I convert it to a Store, with the 'use as Store' command?

No leave it alone! The music folders are the store. The downloads folder is a share. You can only have one store.

In the Core when you format the disc that is going to be the store, it adds in a downloads folder but that is indeed a share, which is why it's ok to add and delete stuff using a PC, which you must never do with the music folders.

The Unitiserve is the same except that Naim prepares the internal hard disc in the factory whereas with the Core you do it yourself.

best

David

David Hendon posted:

No quarter posted:

I now realize after reading more in depth about the Core,from the simulator,how horribly wrong I was when I tried to copy my files over.It should of been done on my PC,I did it on the Core itself.Tomorrow I am going to buy a new external hard drive(3TB),because they are on sale,first I will format it by plugging it into the Core.Remove it,plug it into my PC and copy the files off my existing external drive to it,then I should be able to plug it back into the Core,and play those files.I think the way I did it,sent the whole SSD,and unit itself into a confused state,so it refused to play.I can only hope that the SSD is formatted when I get home from work tonight,and also hope the app allows me to format the new external drive I will buy.I will then simply use the external drive that my music is on now for a backup.

I'm afraid you are still misunderstanding something important!

You can only have one music store. It is normally the internal drive but it could be anything else. The music store is where the Core saves rips it makes from CDs. When you format a disc in the Core to make it a store, you are in effect firstly tell the Core that this is its one store and secondly the Corr prepares it by putting the folder structure in that it requires.

Anything else is a music share and YOU DO NOT FORMAT A SHARE with the Core. If you buy a new USB disc, leave the formatting alone, put your music onto it with a computer and then plug it into the Core. You have to tell the Core that it is a share because that is the instruction to the Core to scan the music on it and offer it to you in the app. If you don't define it as a share like this, the Core will ignore it.

The only other time you format a disc with the Core is when you want it to be a destination disc for a backup. But forget that for now. You don't do that with the music store function anyway. It's done with the backup function.

Best

David

Ok David,I am heading home from work in half an hour,hopefully the SSD is formatted,and I can start over with it,but so I am clear,once it is formatted,I can rip to it again,but I MUST add my other files to it from my PC,right?

It is just that,I formatted that thumb drive yesterday,added one album to it on the PC (to downloads folder),stuck it back in the Core,and it played the whole thing for me,through SPDIF.This made me think that if I did the same thing,but to a larger scale(3TB drive) it would work.

keep in mind though,I had the SSD drive removed when I did all that.

No quarter posted:

David Hendon posted:

No quarter posted:

I now realize after reading more in depth about the Core,from the simulator,how horribly wrong I was when I tried to copy my files over.It should of been done on my PC,I did it on the Core itself.Tomorrow I am going to buy a new external hard drive(3TB),because they are on sale,first I will format it by plugging it into the Core.Remove it,plug it into my PC and copy the files off my existing external drive to it,then I should be able to plug it back into the Core,and play those files.I think the way I did it,sent the whole SSD,and unit itself into a confused state,so it refused to play.I can only hope that the SSD is formatted when I get home from work tonight,and also hope the app allows me to format the new external drive I will buy.I will then simply use the external drive that my music is on now for a backup.

I'm afraid you are still misunderstanding something important!

You can only have one music store. It is normally the internal drive but it could be anything else. The music store is where the Core saves rips it makes from CDs. When you format a disc in the Core to make it a store, you are in effect firstly tell the Core that this is its one store and secondly the Corr prepares it by putting the folder structure in that it requires.

Anything else is a music share and YOU DO NOT FORMAT A SHARE with the Core. If you buy a new USB disc, leave the formatting alone, put your music onto it with a computer and then plug it into the Core. You have to tell the Core that it is a share because that is the instruction to the Core to scan the music on it and offer it to you in the app. If you don't define it as a share like this, the Core will ignore it.

The only other time you format a disc with the Core is when you want it to be a destination disc for a backup. But forget that for now. You don't do that with the music store function anyway. It's done with the backup function.

Best

David

Ok David,I am heading home from work in half an hour,hopefully the SSD is formatted,and I can start over with it,but so I am clear,once it is formatted,I can rip to it again,but I MUST add my other files to it from my PC,right?

It is just that,I formatted that thumb drive yesterday,added one album to it on the PC (to downloads folder),stuck it back in the Core,and it played the whole thing for me,through SPDIF.This made me think that if I did the same thing,but to a larger scale(3TB drive) it would work.

keep in mind though,I had the SSD drive removed when I did all that.

Yes so you only had one Store when your thumb drive was on and the SSD out. If you are formatting the SSD to be your one store then you must unplug the thumb drive first I guess.

Once you have formatted your SSD then the Core will put rips into the music folder on the SSD and you can add other files yourself to the downloads folder in the SSD. Yes you can do that with a computer but you can also tell the Core to import files into the SSD. It will put rips that have been made by a Naim server into the music folders of the SSD and other music files into the downloads folder of the SSD.

But if the drive you are importing from has more files than will fit into your SSD then you know what happens because you have been there! So for simplicity I agree that doing it with a PC is safest.

Anyway I now think that having a totally full internal music store is why your Core is only playing for a few seconds, although why that should happen is a mystery to me. You may be the only person in the world who ever tried that because if Naim knew it did that they would presumably either warn people or have changed the firmware to fix the problem.

best

David

unfortunately the SSD did not format while i was gone,i have tried a few times again to re-format it,but no luck,same thing as yesterday.I wonder if i can return the ssd and get a new one.

No quarter posted:

unfortunately the SSD did not format while i was gone,i have tried a few times again to re-format it,but no luck,same thing as yesterday.I wonder if i can return the ssd and get a new one.

You could format it on a PC first and then format it again in the Core. But you will need to get a USB to hard disc cable to be able to do that.

best

David

David Hendon posted:

Richard Morris posted:

David Hendon posted:

Shares and stores are different.

 

A store is a place where the Core will place ripped music (the Music folders, which are LQ, MQ and HQ). Rips are always put into the MQ folder. And there is a Downloads folder into which you put downloads or the Core will put imported music that wasn't ripped by a Naim server. Imported music which was ripped on another Naim server will be put into the Music folders. You have to format a store the first time you use it. But not any other time.…

I have a US, not a Core but was interested in this.

My Download folder is showing as a Share on N-Serve. Should I convert it to a Store, with the 'use as Store' command?

No leave it alone! The music folders are the store. The downloads folder is a share. You can only have one store.

In the Core when you format the disc that is going to be the store, it adds in a downloads folder but that is indeed a share, which is why it's ok to add and delete stuff using a PC, which you must never do with the music folders.

The Unitiserve is the same except that Naim prepares the internal hard disc in the factory whereas with the Core you do it yourself.

best

David

Thanks David.

Aside from the above problems I am interested to know whether the metadata for imported albums created by the Uniti Serve is now near 100% correct and whether the full range of metadata editing is available.

I would opt just to add my NAS folder as a share as if I ever tried the Core again I would not want a hard disc when I have a RAID 1 (mirrored) configuration. Hopefully it indexes that and creates the same metadata as an import.

The US allowed one to have a Music Store on the NAS. Not sure from above whether this is carried over. 

Phil

Filipe posted:

Aside from the above problems I am interested to know whether the metadata for imported albums created by the Uniti Serve is now near 100% correct and whether the full range of metadata editing is available.

I would opt just to add my NAS folder as a share as if I ever tried the Core again I would not want a hard disc when I have a RAID 1 (mirrored) configuration. Hopefully it indexes that and creates the same metadata as an import.

The US allowed one to have a Music Store on the NAS. Not sure from above whether this is carried over. 

Phil

There are several questions here!

Imports from Unitiserve or of Unitiserve ripped files on a NAS into the Core: - the existing edits should be respected according to Naim. My own experience is more nuanced and the artwork in particular is not always respected. You can use the Naim app to edit the metadata of Core rips and imported Unitiserve rips but not any other sort of imported files (downloads, computer rips etc). The app metadata editing of rips works well but you can't edit composer or conductor yet, so it's not entirely suitable for classical music yet. You can't use a PC to edit Naim rips in the Core whether they were Core rips or imported Unitiserve rips. Note this is about imports, where you have the music in the Core music store (which may be but doesn't have to be internal to the Core) and not about shares.

Yes you can opt just to nominate your NAS as a share. In that case the music isn't imported into the Core but the Core does indeed scan the shares and offers all the music it finds in the app. With shares all previous metadata edits and artwork is fully respected, mainly because the Core does nothing with them except index them and serve up the files. You can't use the Naim app to edit metadata on Naim rips in a share (at least I don't think you can, but I haven't tried it.) 

You need to have one music store somewhere so that the Core knows where to put its rips. I think In the Core you can nominate a NAS folder to be the music store but doing this will need some care because the Core will insist to format that folder and you don't want it formatting the whole NAS!

best

David

David, I think Naim should award you a stipend as Core Poster Emeritus. Outstanding work sir.

Absolutely, with Phil out of office our friend in Canada would have been left high and dry.

Thanks Gary! Just trying to help fellow Naim owners!

Some of this stuff is a bit typically Naim arcane and although the Core online guidance is ok if everything works, when you hit a problem (and there many of those potentially lurking around) or if you have mis-read the guidance, it's not much use.

I read in the forum a month or two back that when someone had the problem that they couldn't get their new Core to format their new internal disc, the best that even Phil Harris could offer was "it should work ok". That's all very fine, but not much help if it still doesn't work after another ten tries!

best

David

David, Thank you very much for your informative reply. I'm relieved to hear that for shares they respect the existing metadata left by the US. That was not the case last November when they first released the Core. 

I went to great lengths to set up a simple BT Home Hub 5 network by moving the hub to the lounge with a 10m cat 5 style ADSL modem. 15m is the limit. The ADSL cable is easy to route and hide, and it avoided investing in house network cabling. There was no internet speed degradation unlike house phone wiring. I also had no discovery or speed issues when I got the hub into the lounge without TP Link switches which mess up discovery. I had problems with the demo US until I did this, but I did not want to invest in linear power supplies and cable until confidence grew, which did not happen with the early Core! I gave up but if the CDX2 ever required expensive repairs the questions would be asked. 

Adding SL throughout without the Uniti sets a very high sound benchmark which I did not have when demoing the US. Therefore any loss of SQ would be an issue and really I would only feel like paying for better Ethernet cables.

Phil

Gazza posted:

Absolutely, with Phil out of office our friend in Canada would have been left high and dry.

Not to take anything away from either David (who has done really well here) or Phil, it's worth repeating (again) that the forum should never be the first port of call for technical support.  Quite apart from the supplying dealer, and distributor Naim have technical support department ready and waiting to take your call or answer your e-mail.  Naim have tried to ensure that nobody should be left "high and dry" at any time.

I have sent an email to tech support,no reply yet,I really do not know what to do here.My entire life is rotating around getting this thing to work,it just will not format the drive again,why,I don't know.My plan is to try and return this hard drive today,depending on what they do,I go from there.I will also contact my dealer,see if he has any input,but I think I will try to exchange it for another one.