People who ordered hugo 2 6-7 months ago just start to recive their dacs, these people paid in full 

same for polly and blu2

Complete disaster 

so chord is not perfect also

I'd have to agree and despite all the doom and gloom, I have to report a recent very positive experience with a Naim. My dealer noticed that my new Focal Sopras were less than pristine when installed. Said dealer (the wonderful James of St Albans) worked with Naim to exchange the speakers which were delivered to my home in Sussex and set up by Jason and a fellow Naim colleague last a Friday. Fabulous service and a reminder of why I've been brand loyal for the best part of 25 years. 

I won't  hear a bad word said about them sorry and those positive experiences also include the 2 hours Phil Harris spent on line on a Friday evening with me a while back setting up my QNAP as this dummy had screwed things up. For those who like to snipe there are always other manufacturers

...and they still service my 90s vintage NAT01!

Patience  is a virtue as my old Granny used to say - I've also been waiting for 6 months for some new furniture - why do I wait? Craftsmanship! Must be a parallel there

I booked a holiday over a year ago and have yet to go on it.

Emre posted:

People who ordered hugo 2 6-7 months ago just start to recive their dacs, these people paid in full 

same for polly and blu2

Complete disaster 

so chord is not perfect also

I think Naim would be pleased with 6 months. We're almost at 10 months and still not at even shipping stage.

trickydickie posted:

I booked a holiday over a year ago and have yet to go on it.

I've been paying for my pension for decades - I don't want Phil to arrange for that to arrive more quickly though 

Agreed, I got mine used from a dealer, with a guarantee for buttons

Ravenswood10 posted:

I'd have to agree and despite all the doom and gloom, I have to report a recent very positive experience with a Naim. My dealer noticed that my new Focal Sopras were less than pristine when installed. Said dealer (the wonderful James of St Albans) worked with Naim to exchange the speakers which were delivered to my home in Sussex and set up by Jason and a fellow Naim colleague last a Friday. Fabulous service and a reminder of why I've been brand loyal for the best part of 25 years. 

I won't  hear a bad word said about them sorry and those positive experiences also include the 2 hours Phil Harris spent on line on a Friday evening with me a while back setting up my QNAP as this dummy had screwed things up. For those who like to snipe there are always other manufacturers

...and they still service my 90s vintage NAT01!

Patience  is a virtue as my old Granny used to say - I've also been waiting for 6 months for some new furniture - why do I wait? Craftsmanship! Must be a parallel there

+1 for the help that Phil Harris gives. Has helped me sort out NAS and network issues with my HDX on more than one occasion and a pleasure to deal with him :-)

ngarritson posted:

I'd say the OP is actually the one who got it right.  Now Phil Harris is on the case for him and is somebody who can get some answers.  Plus we have all learned something incremental which is that the issue is not inventory levels at Naim HQ but likely some bottleneck in the distribution chain instead.  

I agree, NFG hit the nail on the head. He posted his issue on the forum and got a positive response thanks to Phil Harris. At the same time he learned there may be better routes to address similar matters in the future. Most of the in between was pissing and moaning about pissing and moaning.

Responses by some folks here intent on asserting their views as to what constitutes 'appropriate' forum content (with extensions to a person's ability to cope with life) read far more impertinent than the original post. 

Joe, you said to someone on another post that you will respond as you like and don't need others tellling you what to do, or something similar, so I will say the same to you. If I want to moan about people moaning I jolly well will, and you can like it or lump it. It's not my place to say what is appropriate content, and neither is it yours, and I will say what I like thanks. 

Hungryhalibut posted:

Joe, you said to someone on another post that you will respond as you like and don't need others tellling you what to do, or something similar, so I will say the same to you. If I want to moan about people moaning I jolly well will, and you can like it or lump it. It's not my place to say what is appropriate content, and neither is it yours, and I will say what I like thanks. 

Beat me to it!

This is all FAKE NEWS, don't think yup can fool me.

a post about a delay, gets a bit nasty, and Phil saves the day by saying no delay in Salisbury!

Nice try guys, you can't fool me and Donald. 

.sjb

Hungryhalibut posted:

Joe, you said to someone on another post that you will respond as you like and don't need others tellling you what to do, or something similar, so I will say the same to you. If I want to moan about people moaning I jolly well will, and you can like it or lump it. It's not my place to say what is appropriate content, and neither is it yours, and I will say what I like thanks. 

Must have heard some ringing in your ears Nigel? Perhaps you could read through this and the alluded to thread again in entirety from an objective perspective. See the intent of the original posts, their potential ends, how they get bent, and the truly constructive input in between.

I have no doubt you'll say what you like. Your copious responses here vehemently display that without bound. Constructive responses might be more the matter than banter.

You, as first responder to this post (read it again) don't see your response as a directive to what's appropriate on a public form?

joerand posted:

Hungryhalibut posted:

Joe, you said to someone on another post that you will respond as you like and don't need others tellling you what to do, or something similar, so I will say the same to you. If I want to moan about people moaning I jolly well will, and you can like it or lump it. It's not my place to say what is appropriate content, and neither is it yours, and I will say what I like thanks. 

Must have heard some ringing in your ears Nigel? Perhaps you could read through this and the alluded to thread again in entirety from an objective perspective. See the intent of the original posts, their potential ends, how they get bent, and the truly constructive input in between.

I have no doubt you'll say what you like. Your copious responses here vehemently display that without bound. Constructive responses might be more the matter than banter.

You, as first responder to this post (read it again) don't see your response as a directive to what's appropriate on a public form?

Kettle calling pot black?

Actually, no I don't see that at all. I was simply feeling bored with people moaning. 

 I have asked 2 eminent retired judges to do a full  judicial review of this thread  and find all the relevant facts. In light of this I think it would be best to keep this tread talking about the sonic benefits of the stage line  until the judges make their ruling. 

.sjb

Making of a good Monty Python sketch

Well, if nothing else, it's nice to see a Stageline thread still making it to two pages..

It's getting even more bizarre.

Criticizing the OP for his thread content, now insisting they can say what they want.

so can we moan in the forum or not ?    

but wait can we moan about moaning also? 

but wait again,  can we moan about the moaning about moaning..... *!+%&'+'^+'...

i lost it.... 

Emre posted:

so can we moan in the forum or not ?   

*chortle*

...but seriously guys, can we all play nicely?

I get bouquets and brickbats on here so yes, I know it can get to feel a bit like people are taking a swing and sometimes it can feel a bit 'unfair' but if we can keep it from getting out of hand between ourselves and avoid things getting moderated then that would be cool?

(Group hugs)

Cheers

Phil

Phil Harris posted:

(Group hugs)

Take your stinking paws off me, you damn dirty ape bear!

when create a topic about an advice about muso you end it up planing for a full set 500s, you go to bed thinking , can i sell the car or the house, will my wife find about it and kill me....

i don't know how many times i praise  555ps for 272 and a full loom SL !! a fortune for a power supply and cables.....

Our forum usually works as an upgrade machine so a little bit moaning is normal as well..... 

Drdavid posted:

Ravenswood10 posted:

I'd have to agree and despite all the doom and gloom, I have to report a recent very positive experience with a Naim. My dealer noticed that my new Focal Sopras were less than pristine when installed. Said dealer (the wonderful James of St Albans) worked with Naim to exchange the speakers which were delivered to my home in Sussex and set up by Jason and a fellow Naim colleague last a Friday. Fabulous service and a reminder of why I've been brand loyal for the best part of 25 years. 

I won't  hear a bad word said about them sorry and those positive experiences also include the 2 hours Phil Harris spent on line on a Friday evening with me a while back setting up my QNAP as this dummy had screwed things up. For those who like to snipe there are always other manufacturers

...and they still service my 90s vintage NAT01!

Patience  is a virtue as my old Granny used to say - I've also been waiting for 6 months for some new furniture - why do I wait? Craftsmanship! Must be a parallel there

+1 for the help that Phil Harris gives. Has helped me sort out NAS and network issues with my HDX on more than one occasion and a pleasure to deal with him :-)

Hi Guys,

Thanks - we do try our best and hopefully mainly manage to sort things out ... it's not always possible and there are lots of people (that you don't normally get to see) beavering away in the background on the stuff that Steve and I can't resolve ourselves.

The thing that I would *REALLY* like to try and get over though is that it's always better - if you have an issue - to actually get hold of us directly ... we are only human and we simply cannot patrol all the posts and threads on here looking for people posting issues, possibly in the middle of other threads, and managing issues and problems via the forums is an absolute nightmare (no, it's not that we are wanting to keep anything quiet or hidden, it's just very difficult to keep track of things in amongst loads of other posts).

We really do want to help you - we choose to do the job that we do because its what we enjoy doing - but please help us to help you ... if you see someone asking for assistence and it's the kind of thing that would be best asked of us then please can you point them towards us - that way we can get them sorted out effectively.

Cheers

Phil

Phil Harris posted:

Hi Guys,

Thanks - we do try our best and hopefully mainly manage to sort things out ... it's not always possible and there are lots of people (that you don't normally get to see) beavering away in the background on the stuff that Steve and I can't resolve ourselves.

The thing that I would *REALLY* like to try and get over though is that it's always better - if you have an issue - to actually get hold of us directly ... we are only human and we simply cannot patrol all the posts and threads on here looking for people posting issues, possibly in the middle of other threads, and managing issues and problems via the forums is an absolute nightmare (no, it's not that we are wanting to keep anything quiet or hidden, it's just very difficult to keep track of things in amongst loads of other posts).

We really do want to help you - we choose to do the job that we do because its what we enjoy doing - but please help us to help you ... if you see someone asking for assistence and it's the kind of thing that would be best asked of us then please can you point them towards us - that way we can get them sorted out effectively.

Cheers

Phil

Some of us did try!

Sloop John B posted:

I take your point but an email to support@naimaudio.com might elicit the information needed. This is not a support forum by and large. Anytime I have used the email I have got a prompt reply. 

The forum seems to have become the go to for complaints but there are other avenues more appropriate initially. 

.sjb

 .sjb

I really do feel we need to get the following cleared up.

1. moaning is allowed
2. moaning about moaning is allowed (but not always tolerated)
3. moaning about moaning about moaning while allowed is rarely tolerated.
4. moaning about moaning about moaning about moaning is BANNED.

.sjb