How long will we have to wait again for the Atom HDMI ?

Posted by: Bouba on 04 August 2017

hello all, 

Naim has been proudly advertising and announcing the launch of the regular Atom for  days now but remains oddly silent as for the shippping of the Atom HDMI version. 

For those like myself who've been waiting for their unit to be finally delivered the wait is now unbearable and even my dealer now is quite upset, especially because Focal (naim distributor here in France) is not announcing any date for the unit's delivery and remains silent as well

I made a deposit payment to my dealer for half of the order amount and I've been waiting for my unit to delivered at my door since then 

the wait is really too long now and I wish naim took the time to contact or make an announcement as regarding the HDMI units 

If I knew it'd be so long I'd rather keep my money or spend it elsewhere while waiting for the units to come. But now I don't even know when I'll have my atom 

really sad to announce a product even before knowing if and when one will be able to deliver it to the customer 

Posted on: 04 August 2017 by Richard Dane

The standard Atoms are shipping now in the UK and I'd imagine that your dealer should now have an idea of when the HDMI versions are due.  Of course, if you're outside the UK then I guess it will be down to the distributor to let your dealer know when they are due a shipment of HDMI Atoms.  In other words, the best people to keep you abreast of the ETA for your Atom are your dealer and/or distributor.

Posted on: 04 August 2017 by Bouba

Hey Richard 

many thanks for your reply 

I do know my dealer is the best person to get in touch with, however when my dealer contacted Focal they just did not give any detail about the shipping timeline !!!! 

I just can't believe Naim is not even giving  any info at all  about when the units will ship and for now it's all about the non HDMI version, and at the same time remainq dead silent about the HDMI kit... rather sad 

Posted on: 04 August 2017 by Gazza

This is why we have been calling for regular updates on the forum Richard, because the dealers do not seem to be a able or willing to keep prospective customers up to date! It's like pulling teeth, so when Trvor stepped in it was like a breath of fresh , nothing has changed, updates are still needed.

Posted on: 04 August 2017 by Richard Dane

OK, I've asked for an update (although I think Trevor may be Overseas on business ATM, so may not get an immediate response).  Bouba, obviously nobody will be able to say when your particular unit will ship, but at least everyone can get some info on where Naim are at with the new Unitis.

Posted on: 04 August 2017 by Richard Dane

OK, I've updated the Uniti Progress thread.  

According to trevor, HDMI is now in final test. Nova is also in final test, indeed a large beta test is taking place this weekend within Naim R&D as a shakedown check.

Posted on: 04 August 2017 by Gazza

Thanks Richard much appreciated

Posted on: 04 August 2017 by Crabby

Like i said in a different post. The non hdmi version had some launch glitches so I prefer naim to get the testing right than experience this at home 

it is about choosing between two evils and I know which one I prefer for sure 

 

 

Posted on: 04 August 2017 by Cbr600

I can confirm that I received my Atom hdmi today, ( in Ireland) so they are out there. Chase your dealers.

Posted on: 04 August 2017 by Cbr600

One query, is why Naim have supplied the Atom, with the instruction manual for the Core in the packaging?

i know they have the interactive guide on line, but seems silly to package a user manual for a totally different product.

Posted on: 04 August 2017 by Richard Dane

It was a mistake - some of the Atoms went out with the incorrect manual (Core). Naim are now aware and can supply the correct manual either via your dealer or contact Naim's Customer service directly.

Posted on: 05 August 2017 by Bouba

Thanks for the information Richard 

But still Really don't get it why lucky Irish naim customers get their Atom HDMI while most others are still waiting without even a clue about when their dealer get a chance to grab some units. 

Focal, I.e. Naim own sister company and naim distributor located here in France, has been dead silent since the initial launch date, which is a real shame. My own dealer told me he's very disappointed  given the lack of information. And I can't blame him for it. I can't imagine why Naim would announce a release date for a product without even knowing how long the beta test will last!! 

I do agree with everybody that else here saying better proof testing the gear to avoid any glitch when the units hit the dealers and customers' shelves, but I don't get it why the heck, they would announce a release date even before manufacturing process start once they double make sure every technical issue has been addressed....

So please Naim bring back the magic: make sure you keep your fans and dealers posted. 

Posted on: 10 August 2017 by Bryce Curdy

My dealer told me several months ago that his understanding was that HDMI would be an upgrade carried out by dealers.

Posted on: 27 August 2017 by Crabby

My dealer didn't receive my atom hdmi. 

Hard to wait but hoping it is for the best as I see a string of software update applied to the non hdmi atom

anyone got his atom hdmi in the uk? Or abroad? 

Any feedback? 

Posted on: 27 August 2017 by Gazza

The updates from Naim have dried up? So far no mention that they are even in production, yet a Star is said to be delivered at end of a September. I would push your dealer to find out for you.

Posted on: 27 August 2017 by Klout10

I'm still waiting for my Atom (non HDMI) to arrive here in The Netherlands ... very frustrating to hear that it will at least take another two weeks ...

Posted on: 27 August 2017 by Crabby

What he told me was that they are focusing on clearing the non hdmi backlog first 

atom is 2-3 weeks behind apparently but things may change 

half annoyed and half relieved. I don't want to be a guinea pig so happy to wait a bit for a more refined version with less glitches...

wait within reasons :-) 

Posted on: 06 September 2017 by Bouba

 Not sure the hdmi output is a dealer upgrade but I rather thought since the announcement that would be factory mounted and then customer will have the choice upon ordering with a little extra on the final price 

anyway my naim dealer is actually quite upset, as I am: because waiting for a glitch free item is one thing, remaining dead silent (as Focal- Naim French distributor tend to be for months now) is an absolute nightmare and I consider the least Naim could do is to communicate more, and not only onto this forum for customers who are waiting for the hdmi version of the atom....

if i knew it'd take so long, I would have rather use my deposit pre-payment elsewhere. I'm happy though my 2nd UQ2 is still with me while waiting for a hypothetical answer and official announcement from Naim 

but to be honest, can't bear naim silence longer regarding this issue 

Posted on: 06 September 2017 by Crabby

I keep looking at the update but looks like the atom with hdmi has been moved aside for now.

focus seems to be atom, nova and then star...

mase me regret going for the hdmi version a bit..hoping we get them end of sept 

an update from naim will be good at this stage indeed 

Posted on: 06 September 2017 by Richard Dane

I've asked for an update on status of the HDMI Atom.

Posted on: 06 September 2017 by Bouba

That's really great Richard 

'many thanks 

Posted on: 15 September 2017 by Peder

Nothing about Atom HDMI yet!!?  Another week has gone.........

Posted on: 15 September 2017 by Richard Dane

Peder, when I asked last week I was told that they were in production and some may even have shipped (can anyone confirm?).  You will need to liaise with your dealer regarding any specific order you may have placed with them.

Posted on: 15 September 2017 by Cbr600

As stated above, I took delivery of my hdmi version of atom 6 weeks ago

Posted on: 15 September 2017 by Peder

Richard,thanks.........good news,love to hear that. And yes I have placed an order for my son.